Volunteer and Patient Experience Administrator

Dorset County Hospital NHS Foundation Trust

This job is now closed

Job summary

Are you a highly motivated individual looking for your next role working in administration. If you are then we have an exciting opportunity to join our Volunteer Team at Dorset County Hospital working as part of a small team supporting our wonderful team of volunteers. You will be joining us as we work to develop and expand the service. If you like a fast-paced environment where no two days are the same, then this could be the role for you.

Main duties of the job

You will be a great communicator and advocate for volunteers, work proactively and flexibly to provide an administrative service as part of the volunteer team and understand office management systems and how to use these to support the work of a busy office.

You will have good interpersonal and social skills and ability to plan and organise workloads effectively.

About us

We are a friendly and supportive team and can offer flexible hours. We strive to ensure we offer our volunteers the best experience possible, and you will be joining a team who work hard to support the hospital through the volunteer service.

Date posted

15 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Pro Rata Per Annum

Contract

Permanent

Working pattern

Part-time

Reference number

405-23-AC645VOL

Job locations

Dorset County Hospital

Williams Avenue

Dorchester

DT12JY

Job description

Job responsibilities

Main responsibilities of this role are contained within the job description.

We are a Trust that celebrates diversity and we are committed to creating an inclusive environment for all employees. We would welcome applications from people in groups which are under-represented in our organisation.

For further information please contact Hannah Robinson on 01305 255351 or email hannahrobinson@dchft.nhs.uk

Closing Date: 08 October 2023

Interviews: Planned for 17th October 2023

Job description

Job responsibilities

Main responsibilities of this role are contained within the job description.

For further information please contact Hannah Robinson on 01305 255351 or email hannahrobinson@dchft.nhs.uk

Closing Date: 08 October 2023

Interviews: Planned for 17th October 2023

Person Specification

Education, Qualifications and Training

Essential

Good Standard of Education with a minimum of 5 GCSE's,
Good level of literacy & numeracy

Knowledge and Experience

Essential

Office administration experience
Keyboard skills/data inputting skills
Experience of using Microsoft Office software
Ability and confidence to deal with people effectively and confidentially.

Desirable

Experience in using database systems for volunteer management

Skills and Abilities

Essential

Good interpersonal and social skills
Ability to handle calls and queries sensitively and efficiently
Ability to work as part of an effective team
Understanding of office management systems to support the work of a busy office
Good organisational skills and ability to work to prioritise work and meet deadlines
Demonstrate Trust values of: oIntegrity - Being trustworthy and dependable. oRespect - Showing consideration to others. oTeamwork - Working together for our patients. oExcellence - Always striving to improve,

Person Specification

Education, Qualifications and Training

Essential

Good Standard of Education with a minimum of 5 GCSE's,
Good level of literacy & numeracy

Knowledge and Experience

Essential

Office administration experience
Keyboard skills/data inputting skills
Experience of using Microsoft Office software
Ability and confidence to deal with people effectively and confidentially.

Desirable

Experience in using database systems for volunteer management

Skills and Abilities

Essential

Good interpersonal and social skills
Ability to handle calls and queries sensitively and efficiently
Ability to work as part of an effective team
Understanding of office management systems to support the work of a busy office
Good organisational skills and ability to work to prioritise work and meet deadlines
Demonstrate Trust values of: oIntegrity - Being trustworthy and dependable. oRespect - Showing consideration to others. oTeamwork - Working together for our patients. oExcellence - Always striving to improve,

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.