Clerical Officer

Job summary

• We are looking for motivated and suitably experienced Clerical Administrators / Receptionists to join our Radiology team and help deliver a high-quality, patient-focused service.
• As part of the Radiology Clerical Team, the postholder will liaise with patients, clinicians and a range of services across the Trust to ensure the smooth and efficient running of the department.
• The role requires excellent communication skills, strong attention to detail and the ability to work effectively in a busy, fast-paced environment.
• Key responsibilities include providing reception cover, operating the Radiology call centre, and scheduling imaging appointments. These duties are essential to supporting timely patient pathways and maintaining a responsive and effective service.

Main duties of the job

• Prioritise and manage workload independently, ensuring service delivery is maintained in line with departmental and specialist requirements. Use relevant IT systems effectively to support the completion of tasks.
• Handle telephone and face-to-face enquiries from patients, relatives, carers, clinicians and other staff groups. Provide accurate information, direct queries appropriately and prioritise issues to support an efficient and effective service.
• Maintain accurate patient information on electronic systems, ensuring records are up to date, clearly documented and accessible. This supports effective communication and coordination across the Radiology department.
• Work collaboratively with management to contribute to continuous improvement of Administrative and Clerical processes, supporting service development and the delivery of a high-quality patient experience.

About us

Our Trust is committed to a culture that is patient-centred, prioritises safety and ensures that all staff take responsibility for the contribution they make. We value every individual and foster an environment where colleagues feel respected, supported and appreciated.

To support this culture, we are guided by four core values. We are all:

Compassionate

We treat everyone with kindness, understanding and empathy

Inclusive

We are respectful, fair and open, embracing everyone's unique contribution

Collaborative

We work together across our teams and with our partners and are helpful, positive and supportive

Inspiring

We strive for the best for patients, staff and partners, and we are committed to continual learning and improvement. Our training, policies, procedures and everyday practices are designed to support behaviours that reflect these values. All staff are expected to demonstrate these standards by Living Our Values Every Day.

Job description

Job responsibilities

***Please refer to the attached supporting document for the full Job Description and Person Specification, which provide detailed information about the role and the requirements.***

Person Specification

Qualifications

Essential

• Good Educational Standard. GCSE grade C or above in English and Maths or equivalent qualification

Experience

Essential

• Customer service experience
• Previous telephone experience
• Experience of dealing with a broad range of people.

Desirable

• Previous experience of Hospital IT systems (CRS, Soliton, Netcall)

Skills

Essential

• Customer care skills

Desirable

• Proficient in use of Software systems