Quality Improvement Lead

Job description

Job responsibilities

KEY RESPONSIBILITIES/OUTCOMES:

Training and Coaching

1. Contribute to the ongoing development of our QI capability development programme designing training presentations, workshop activities and coaching programmes

2. Lead group training in QI methods for staff at all levels of the organisations, providing facilitation for both face-to-face and virtual workshops

3. Build improvement capability through individual and team mentoring, coaching and development sessions.

Expert support to improvement programmes

4. Act as the QI Lead for priority improvement initiatives including transformational improvement programmes and cross Trust quality priorities.

5. Provide leadership, facilitation and specialist support to teams undertaking improvement projects, using the KRFT Improvement Journey to maximise motivation, engagement, impact and learning.

6. Devise and implement methods for collecting, analysing and translating complex data into reports and presentations that meet the specification of the end user/client.

7. Use data to present evidence and make informed recommendations for improvement to a range of audiences including clinical staff, managers, directors, partner organisations and service users. Use data-driven presentations to provide insight and evaluate improvement initiatives.

Embedding improvement into management systems

8. Provide leadership, facilitation and specialist support to front line teams and leaders to help implement The KRFT Improvement System

9. Help teams to develop Key Performance Indicators (KPIs) and visual management systems to support operational delivery and continuous improvement

10. Coach leaders and teams to engage front line staff in identifying and delivering improvements and team leads to use their performance data to identify priority improvements.

11. Develop and maintain key relationships with clinical and operational leads in designated services, acting as a trusted advisor in relation to continuous improvement systems

12. Act as the QI Business Partner to an allocated part of the Trust, meeting with key leaders to report activity and plan how they can embed improvement into their services.

Team Role and Development

13. Contribute to and take a lead on specific aspects of the ongoing development of our knowledge base and our approach to quality improvement at KRFT.

14. Work effectively as part of a team to facilitate the achievement of the Improvement team and Trust vision, mission and objectives.

15. Work collaboratively across the directorate portfolio when other programmes or projects are in a resource intensive period; providing a flexible support as required.

16. Responsible for the management of staff allocated to work on particular initiatives; providing direction, mentoring and support and ensuring that all staff have the necessary skills and experience.

17. Contribute to the improvement teams own performance management system, including the development and use of visual Key Performance Indicators (KPIs), actively contributing to performance review and team problem solving.

Communications and stakeholder engagement

18. Identify, engage and work with all relevant stakeholders to build a platform for service change and to inform improvement strategies.

19. Mediate and advise in areas where there are differences of clinical and professional opinion to encourage collaborative working.

20. Work with staff, service users and the public to listen to concerns, complaints and experiences and support them to work with appropriate staff to identify and implement improvements.

21. Design, facilitate and lead workshops, stakeholder events and project meetings with a wide range of stakeholders

22. Manage, motivate, and influence multiple stakeholders to support them to identify, define and engage with improvement priorities.

23. Proactively manage client relationships; maintaining the integrity of any contract that exists between the improvement team and the client or their sponsors.

24. Identify opportunities to promote improvement achievements and share learning at a local, regional or national level.

Financial

25. Manage any delegated budget in relation to projects.

26. Proactively manage the resources assigned to a project and escalate any resource issues in a timely manner.

27. Develop and maintain a view of planned and actual resource usage for assigned improvement initiatives.

28. Lead and influence opinions in order to launch and sustain change initiatives; this will include influencing how resources (e.g. budgets, staff) are allocated across the organisations and recommending areas for investment or savings in line with business planning and strategy

29. Lead by example in the promotion of value-adding services, the efficient use of resources, and the identification of potential cost improvements

30. Identify own training and development needs and undertake appropriate training/education as required.

31. Participate in an annual individual performance review process where objectives will be agreed, performance monitored and personal development needs discussed.

32. To attend all statutory and mandatory training as and when required to do so.

33. Act responsibly in respect of colleagues health, safety and welfare following safe work practices and complying with the Trusts Health and Safety Policies.

34. Adhere to all Trust Policies as applicable.

Person Specification

Essential and desirable

Essential

• Evidence of significant continuing professional development in quality improvement
• Experience of leading on change projects, including the planning, delivery and evaluation of improvement.
• Experience of providing specialist quality improvement and change management advice to a range of professionals and in various environments.
• Experience of developing training materials, delivering training and facilitating workshops and events
• Experience of coaching individuals and teams for improvement

Desirable

• Formal quality improvement qualification (e.g. Lean green belt certification, IHI Improvement Coach)
• Advanced technical skills in specific analytical or quality improvement methods

Essential

Essential

• Ability to confidently facilitate workshops and present effectively to large groups including senior staff and external stakeholders

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital

Kingston Hospital NHS Trust

Kingston Upon Thames

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)