Team Administrator

Kingston and Richmond NHS Foundation Trust

The closing date is 01 May 2025

Job summary

Kingston and Richmond Foundation Trust provide a wide range of healthcare services for the population of London Borough of Richmond upon Thames and the Royal Borough of Kingston. We are looking for experienced full time or part time team administrators to support the day to day operations of the team.

This post will be based with the Richmond Response and Rehabilitation Team (RRRT) which operates Monday to Sunday from 8.00 AM until 8.00 PM. The team consists of Registered Nurses, Occupational Therapists, Physiotherapists, Therapy Assistants, Social Workers, Social Care Assistants and Business Support staff.

RRRT provide hospital discharge, urgent care response and community rehabilitation service for people who need short-term, intensive support following a period of illness or disability or following discharge from hospital. The service is provided from a few days to a few weeks depending on individual goals.

Main duties of the job

The successful candidate would be expected to cover the service during these hours on a rotational basis with our team of administrators.

This is a very busy department and you will be the first point of contact for patient and staff alike. The role will involve handling high call volumes, processing referrals, booking appointments, conducting patient surveys and meeting the demands of the service.

You will need to be organised, able to multi-task, a logical thinker, enthusiastic and highly motivated. You will need to possess keen attention to detail and excellent communication skills as you will be expected to communicate effectively with a variety of different stakeholders.

About us

The Richmond Response and Rehabilitation Team is a unique and exciting service. We provide a hospital discharge, urgent care response and community rehabilitation service for people who need short-term, intensive support following a period of illness or disability or following discharge from hospital. The service is provided from a few days to a few weeks depending on individual goals.

Date posted

24 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,176 to £30,225 a year per annum including HCAS (outer)

Contract

Permanent

Working pattern

Full-time

Reference number

396-779-NN-6834179-DE-AL-A

Job locations

Teddington Memorial Hospital

Hampton Road

Teddington

TW11 0JL

Job description

Job responsibilities

***Please see the attached supporting document which contains more information about the role in the job description and person specification***

Job description

Job responsibilities

***Please see the attached supporting document which contains more information about the role in the job description and person specification***

Person Specification

Experience

Essential

Previous reception and clerical experience
Previous experience of effective team working
Experience of using filing systems and Computer drives

Desirable

Previous NHS or public sector environment experience

Qualifications and Knowledge

Essential

Good general education, educated to NVQ 2 level or equivalent
Educated to GCSE level or equivalent

Desirable

Awareness of a range of Health Service Provisions
Appropriate secretarial/administrative qualification
Customer Care training
ECDL qualification

Skills

Essential

IT skills, particularly Windows applications (Word, Excel and Outlook)
Good written and verbal communication skills

Desirable

Excellent time management skills
Competence in typing - accurate
Tact and discretion in relation to confidential matters

Person Specification

Experience

Essential

Previous reception and clerical experience
Previous experience of effective team working
Experience of using filing systems and Computer drives

Desirable

Previous NHS or public sector environment experience

Qualifications and Knowledge

Essential

Good general education, educated to NVQ 2 level or equivalent
Educated to GCSE level or equivalent

Desirable

Awareness of a range of Health Service Provisions
Appropriate secretarial/administrative qualification
Customer Care training
ECDL qualification

Skills

Essential

IT skills, particularly Windows applications (Word, Excel and Outlook)
Good written and verbal communication skills

Desirable

Excellent time management skills
Competence in typing - accurate
Tact and discretion in relation to confidential matters

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.