Job summary
The post-holder's main role is to be responsible for the effective management of claims against the Trust, in conjunction with NHS Resolution (NHSR). The Head of Legal Claims/Legal Services Manager will manage the Claims team to ensure the appropriate processing, managing and administering of the Trust's legal claims, including claims related to clinical negligence and also those related to personal injury and public liability.
Main duties of the job
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**
About us
Developmentand staff wellbeing
Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
Job description
Job responsibilities
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**
Job description
Job responsibilities
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**
Person Specification
Education/Qualifications
Essential
- Legal Degree or equivalent
Desirable
- Diploma in Claims Management or equivalent
Experience
Essential
- Significant experience of claims management process in the NHS or equivalent
- Experience of managing a heavy caseload of personal injury/clinical negligence claims either at a law firm or in-house or equivalent
- Experience of managing staff
- Experience of setting up and using case management systems and of developing office administrative systems
- Experience of working with staff of all levels and of negotiating in difficult situations.
- Experience of undertaking complex investigations and writing reports
Desirable
- Experience of Inquest related work
Skills & Abilities
Essential
- Advanced written and verbal communication skills
- Strong management skills; ability to lead a team
- Problem solving/decision making/negotiating skills
Knowledge
Essential
- Strong IT skills to include the use of databases, spreadsheets and case management systems.
- Report writing skills
- Working knowledge of current legal/claims processes within the NHS
- Working knowledge of health law including tort of negligence
Desirable
- Knowledge of Ulysses/Datix risk management databases
- Advanced understanding of risk management in the context of the NHS including the association between PALS, complaints, claims and incident investigations
Person Specification
Education/Qualifications
Essential
- Legal Degree or equivalent
Desirable
- Diploma in Claims Management or equivalent
Experience
Essential
- Significant experience of claims management process in the NHS or equivalent
- Experience of managing a heavy caseload of personal injury/clinical negligence claims either at a law firm or in-house or equivalent
- Experience of managing staff
- Experience of setting up and using case management systems and of developing office administrative systems
- Experience of working with staff of all levels and of negotiating in difficult situations.
- Experience of undertaking complex investigations and writing reports
Desirable
- Experience of Inquest related work
Skills & Abilities
Essential
- Advanced written and verbal communication skills
- Strong management skills; ability to lead a team
- Problem solving/decision making/negotiating skills
Knowledge
Essential
- Strong IT skills to include the use of databases, spreadsheets and case management systems.
- Report writing skills
- Working knowledge of current legal/claims processes within the NHS
- Working knowledge of health law including tort of negligence
Desirable
- Knowledge of Ulysses/Datix risk management databases
- Advanced understanding of risk management in the context of the NHS including the association between PALS, complaints, claims and incident investigations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
