Job summary
An exciting development opportunity has arisen for an experienced nurse or allied health professional to join The Richmond Response and Rehabilitation team as Service Manager.
The Richmond Response and Rehabilitation service, established 2014, is an integrated health and social care service, focused on supporting vulnerable adults > 18 years of age in the London Borough of Richmond.
Our pathways consist of:
- Discharge to assess: minimise hospital admission, support hospital discharge and help patients regain their functional independence in the community.
- Community Reablement: supporting vulnerable clients in a domiciliary setting using rehabilitation and reablement goal setting.
- Urgent Community Response (UCR): responding to clients at acute risk of hospital admission, preventing hospital admission and helping to support individuals to remain within the community.
Main duties of the job
If successful, you will be taking the lead in the development of an integrated team culture, bringing together the different skills, experience and knowledge of team members. Our service is composed of a skill mix of nurses, allied health professionals, dietician and social workers working in the community. You will be central to evaluation, reportingand development of the service and a key contributor to the SWL working groups. You will have the skills required to manage a high functioning, fast paced team implementing and embedding change.
About us
Developmentand staff wellbeing
Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
Job description
Job responsibilities
The service manager has a key position within the Divisions management structure and is responsible for providing day-to-day operational management and support across a complex integrated service.
They must have the ability to demonstrate strong clinical leadership and deliver service improvements for patients and staff.
The successful post holder will need to have experience of working within a multi-professional team and of working collaboratively with both internal and external stakeholders including demonstrating an understanding of the acute-community interface.
They will ensure the delivery of a high-quality service and demonstrate a high standard of communication and organisational skills. Furthermore, they will need to have a strong commitment to improving services and the ability to influence positive change.
Further details can be found in the job description and person specification.
Job description
Job responsibilities
The service manager has a key position within the Divisions management structure and is responsible for providing day-to-day operational management and support across a complex integrated service.
They must have the ability to demonstrate strong clinical leadership and deliver service improvements for patients and staff.
The successful post holder will need to have experience of working within a multi-professional team and of working collaboratively with both internal and external stakeholders including demonstrating an understanding of the acute-community interface.
They will ensure the delivery of a high-quality service and demonstrate a high standard of communication and organisational skills. Furthermore, they will need to have a strong commitment to improving services and the ability to influence positive change.
Further details can be found in the job description and person specification.
Person Specification
Qualification
Essential
- Degree qualification or equivalent level of study/work experience
- Current registration as registered nurse or AHP
- Number of years experience
Desirable
- Post graduate management qualification (e.g. Diploma in Management Studies) or equivalent experience
Experience
Essential
- Leading, managing and motivating staff including performance management and staff development to deliver high quality results
- Managing successful change programmes, working across clinical service areas to improve and develop service delivery
Desirable
- Coaching, mentoring, conflict management and/or mediation skills
Skills
Essential
- Ability to resolve complex clinical issues
- Ability to communicate and negotiate across a range of audiences and organisations
- Ability to build the team to a high-performance level, conducive to professional development and team cohesiveness
Knowledge
Essential
- Understanding of current legislation and professional body standards (NMC/HCPC) and their implementation in practice
- Understanding of current and emerging health and social care policy and strategies
- Managing and reporting on performance data and targets.
Person Specification
Qualification
Essential
- Degree qualification or equivalent level of study/work experience
- Current registration as registered nurse or AHP
- Number of years experience
Desirable
- Post graduate management qualification (e.g. Diploma in Management Studies) or equivalent experience
Experience
Essential
- Leading, managing and motivating staff including performance management and staff development to deliver high quality results
- Managing successful change programmes, working across clinical service areas to improve and develop service delivery
Desirable
- Coaching, mentoring, conflict management and/or mediation skills
Skills
Essential
- Ability to resolve complex clinical issues
- Ability to communicate and negotiate across a range of audiences and organisations
- Ability to build the team to a high-performance level, conducive to professional development and team cohesiveness
Knowledge
Essential
- Understanding of current legislation and professional body standards (NMC/HCPC) and their implementation in practice
- Understanding of current and emerging health and social care policy and strategies
- Managing and reporting on performance data and targets.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
