Job summary
An exciting opportunity has arisen for an enthusiastic, adaptable, flexible and skilled Band 3 Mobile Clinical Support Services Coordinator to work 29 hours a week over 5 days based at Teddington Memorial Hospital and Teddington Health and Social Care Centre as well as across other Richmond sites.
The role of the Mobile Clinical Support Services Coordinator is to assist with the day to day running across the Richmond sites, supporting not only colleagues but clients and visitors to the site as well.
The post holder will need to have effective communication skills, ability to work autonomously and unsupervised, prioritise workload, be a good team player, have a willingness to embrace change as and when required, to ensure the effective running of the sites with guidance from the Clinical Support Services Administrator/Officer.
The duties include receiving telephone calls and forwarding to the appropriate team member or take messages as and when required, receive visitors, process orders, report any faults to relevant parties and monitor until any issues are resolved in addition to other tasks. In addition to cover cross-site if needed, to ensure the sites are covered during staff absence as well as annual leave.
A full Induction and training will be provided on commencement.
Main duties of the job
The post holder will be the first point of contact for patients and visitors attending Teddington Memorial Hospital Outpatients department and is expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.
About us
Hounslow and Richmond Community Healthcare NHS Trust (HRCH) provide a wide range of healthcare services for the population of London Borough of Richmond upon Thames and the London Borough of Hounslow.
The Clinical Services Directorates have a wide range of responsibilities to manage, including coordinating and delivering community primary care services on behalf of the Trust. A wide range of these healthcare services are delivered by staff in the community, who include medical staff, paediatric therapists, therapy assistants, health visitors, specialist nurses, nurses, nursery nurses, paediatric phlebotomist and healthcare support workers with the support of administrative staff working in localities with GP's, other health professionals, early years, education, and social care professionals.
The digitization of health services is underway with a requirement to become paper-light through improving the use of digital tools and adopting mobile and agile working practices and increasing the efficiency and effectiveness of clinical delivery.
Job description
Job responsibilities
To receive all visitors of the clinic with courtesy and with efficiency, directing them as appropriate and acting as a focal point for enquiries.
Ensure the smooth organisation of clinic sessions through provision of timely clerical support in line with procedures.
Receive, unpack, check and store all stock, non-stock requisitions and items of office furniture, stationery etc that are received at the clinic.
To assist in ensuring that Health & Safety policies and procedures are followed within the clinic/department setting.
Responsible for Fire Co-ordinator duties in the clinic/department as per fire procedures.
To take responsibility for the co-ordination of patient transport to and from the Unit this involves liaison with therapy staff, patients and ambulance services, ensuring that transport is booked, confirmed and at an appropriate time for the clinic appointment.
Any other duties as requested by the Clinical Support Services Administrator
Job description
Job responsibilities
To receive all visitors of the clinic with courtesy and with efficiency, directing them as appropriate and acting as a focal point for enquiries.
Ensure the smooth organisation of clinic sessions through provision of timely clerical support in line with procedures.
Receive, unpack, check and store all stock, non-stock requisitions and items of office furniture, stationery etc that are received at the clinic.
To assist in ensuring that Health & Safety policies and procedures are followed within the clinic/department setting.
Responsible for Fire Co-ordinator duties in the clinic/department as per fire procedures.
To take responsibility for the co-ordination of patient transport to and from the Unit this involves liaison with therapy staff, patients and ambulance services, ensuring that transport is booked, confirmed and at an appropriate time for the clinic appointment.
Any other duties as requested by the Clinical Support Services Administrator
Person Specification
Qualifications
Essential
- Working knowledge of Microsoft Office including Word, Excel and Outlook
- Educated to GCSE level or equivalent with Grade C or above in English and Maths
Desirable
- Understanding of Data Protection issues
- Customer Care training
Experience
Essential
- Demonstrable experience of working in an administrative environment and working with computerised data systems
- Previous experience of effective team working
Desirable
- Experience of using NHS database systems
- Previous NHS or public sector environment experience
Skills
Essential
- IT skills, particularly Windows applications (Word, Excel and Outlook)
- Good written and verbal communication skills
- Ability to communicate clearly and effectively both orally and in writing
Desirable
- Able to demonstrate a commitment to the HRCH values (Care, Respect, Communication)
- Excellent time management skills and organisational skills
Personal attributes
Essential
- Excellent interpersonal skills
- Tact and discretion in relation to confidential matters
- Ability to use initiative and work without supervision
- Ability to work as part of a team and encourage collaboration within a team
- Ability and willingness to extend knowledge and learn new skills
Desirable
- Ability to work under pressure and to deadlines
Person Specification
Qualifications
Essential
- Working knowledge of Microsoft Office including Word, Excel and Outlook
- Educated to GCSE level or equivalent with Grade C or above in English and Maths
Desirable
- Understanding of Data Protection issues
- Customer Care training
Experience
Essential
- Demonstrable experience of working in an administrative environment and working with computerised data systems
- Previous experience of effective team working
Desirable
- Experience of using NHS database systems
- Previous NHS or public sector environment experience
Skills
Essential
- IT skills, particularly Windows applications (Word, Excel and Outlook)
- Good written and verbal communication skills
- Ability to communicate clearly and effectively both orally and in writing
Desirable
- Able to demonstrate a commitment to the HRCH values (Care, Respect, Communication)
- Excellent time management skills and organisational skills
Personal attributes
Essential
- Excellent interpersonal skills
- Tact and discretion in relation to confidential matters
- Ability to use initiative and work without supervision
- Ability to work as part of a team and encourage collaboration within a team
- Ability and willingness to extend knowledge and learn new skills
Desirable
- Ability to work under pressure and to deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
