Kingston Hospital NHS Foundation Trust

Patient Access Receptionist

This job is now closed

Job summary

The Patient Access team are looking for an enthusiastic individual with excellent communication and organisational skills to join our friendly, supportive team of receptionists. The current admin structure in the Trust provides candidates with plenty of opportunities to develop their skills and progress their career if they wish in a worthwhile role.

Main duties of the job

The role will be to provide a high-quality reception service for patients attending Kingston Hospital Outpatients clinics in Main Outpatients, Sir William Rous Unit and Raynes Park Health Centre.

You will be expected to accurately records patient attendance details and manage the scheduling of follow up appointments across a range of specialities in line with Kingston Hospital's Access Policy. You will provide back-office support and help complete a number of administrative duties within the Patient Access team.

About us

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

-Caring- Design and deliver care around each individual patient's needs and wants.-Safe- Make the safety of patients and staff our prime concern as safety comes first-Responsible- All staff take responsibility for the hospital, its services and reputation-Value Each Other- Value each other's contribution-Inspiring- We always strive to empower each other to develop and deliver improvements to benefit our patients

Date posted

05 August 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£26,696 a year per annum Inclusive of Outer London HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

396-NN-6498436-A&C-Y

Job locations

Kingston Hospital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

Job description

Job responsibilities

Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

Job description

Job responsibilities

Person Specification

Education/Qualifications

Essential

NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience
GCSE or equivalent

Experience

Essential

Experience of healthcare administrative systems and processes

Desirable

Experience of working within a multi-disciplinary team
Experience of working with the public

Knowledge

Essential

Demonstrate a good working knowledge of computer systems and be capable of using Microsoft Office applications
Awareness of patient pathways

Person Specification

Education/Qualifications

Essential

NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience
GCSE or equivalent

Experience

Essential

Experience of healthcare administrative systems and processes

Desirable

Experience of working within a multi-disciplinary team
Experience of working with the public

Knowledge

Essential

Demonstrate a good working knowledge of computer systems and be capable of using Microsoft Office applications
Awareness of patient pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingston Hospital NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

Employer's website

https://kingstonhospital.nhs.uk/work-for-us/ (Opens in a new tab)

Employer details

Employer name

Kingston Hospital NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

Employer's website

https://kingstonhospital.nhs.uk/work-for-us/ (Opens in a new tab)