Senior Receptionist (Jasmine Unit)

Kingston Hospital NHS Foundation Trust

This job is now closed

Job summary

We are seeking a highly motivated person to become a member of the front-line team providing receptionist duties. As part of this team, you will help to provide efficient and high standards of patient care at all times.

The successful candidate should be able to work under pressure whilst using your own initiative in dealing with immediate enquiries both on the telephone and in person from a wide range of people. It is important that you are able to prioritise and organise your own workload to meet the needs of the service.

As this is a key front line position, we are looking for a dynamic individual with relevant demonstrated experience and a professional commitment to high levels of personal performance and presentation. Genuine competency in IT, excellent verbal communication skills and best practice in administration are essential within this role.

Main duties of the job

The successful applicant will be an integral part of the team providing a patient focused reception service. Duties will include the arranging of appointments, answering post/ emails, telephone enquiries, contacting patients, photocopying, preparing case notes, Updating systems and databases timely and accurately.

The ability to work collaboratively with others and adopt a flexible approach is essential in the department's fast paced environment.

About us

Trust Values

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

Caring- Design and deliver care around each individual patient's needs and wants.Safe- Make the safety of patients and staff our prime concern as safety comes firstResponsible- All staff take responsibility for the hospital, its services and reputationValue Each Other- Value each other's contributionInspiring- We always strive to empower each other to develop and deliver improvements to benefit our patients

Date posted

17 July 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,129 to £28,649 a year p.a. Including Outer London HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

396-NN-6434445-A&C-Z

Job locations

Kingston Hospital NHS Trust

Galsworthy Road

Kingston Upon Thames

KT2 7QB

Job description

Job responsibilities

Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

Job description

Job responsibilities

Person Specification

Experience

Essential

Ability to use initiative in high pressure work situations
Ability to work successfully as part of a busy team
Ability to prioritise delivery of patient care.

Desirable

NHS Experience
Demonstrate an awareness of keeping the clinical environment safe and clean.

Qualifications

Essential

GCSE Maths & English or equivalent level of education

Desirable

Working towards NVQ level 2 in Health Studies or equivalent experience/knowledge

Person Specification

Experience

Essential

Ability to use initiative in high pressure work situations
Ability to work successfully as part of a busy team
Ability to prioritise delivery of patient care.

Desirable

NHS Experience
Demonstrate an awareness of keeping the clinical environment safe and clean.

Qualifications

Essential

GCSE Maths & English or equivalent level of education

Desirable

Working towards NVQ level 2 in Health Studies or equivalent experience/knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.