Open Access Follow Up Admin Assistant Band 3

Kingston Hospital NHS Foundation Trust

This job is now closed

Job summary

The post holder will be the point of contact for all administrative issues relating to patients entering the Breast Open Access Follow up program (OAFU) following on from their treatment of Breast Cancer. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the Breast Cancer patient's pathway the duration of their follow up program, ensuring the entire pathway is tracked and managed smoothly.

Main duties of the job

Ensure that all patients seen in OAFU are appropriately added to the tracking database, logging specific review dates for each patient for the duration of their follow-up care. E.G Mammogram review dates, Endocrine review dates etc.
Be a proactive supporting assistant to the OAFU Team Lead by working autonomously and seamlessly in line with them to provide great care to the OAFU patients.
Keep accurate records of large data sets e.g patients surveillance scans.
Keep regular contact with Radiology where there may be delays to reports and escalating issues as the arise.
Timely escalation of any and all scans/results that are suspicious to the OAFU clinical team, with appropriate tracking of any further investigation needed and escalation to MDT after any Biopsies are taken.
Actively keep up to date the OAFU clinic room bookings on Bookwise, making sure that cancelled clinics are removed and that there is a room booking for every clinic needed.
Accurately record telephone messages from the OAFU hotline and other enquiries and escalate to OAFU Clinical team for 48 hour turn around.
Be sympathetic and sensitive to the requirements of service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour.
Use specific templates to complete OAFU clinical transcriptions into a standard approved letter format.

About us

Trust Values

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

Caring- Design and deliver care around each individual patient's needs and wants.Safe- Make the safety of patients and staff our prime concern as safety comes firstResponsible- All staff take responsibility for the hospital, its services and reputationValue Each Other- Value each other's contributionInspiring- We always strive to empower each other to develop and deliver improvements to benefit our patients

Date posted

17 July 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £28,649 a year per annum (pro-rata) Inclusive of HCAS Outer

Contract

Permanent

Working pattern

Full-time

Reference number

396-NN-6432714-A&C-Z

Job locations

Kingston Hospital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

Job description

Job responsibilities

In addition we offer a great pension, and staff benefits package which can be found attached to this vacancy.

Please carefully read the attached job descriptionproviding a supporting statement which demonstrates how you meet the requirements of the role.

Salary clarification: Successful candidates will be offered at the bottom of the Band pay-scale unless you have been contracted previously within the NHS at a higher pay point. (Band 3 starts at £27,129 pa. pro-rata inclusive of HCAS).

Job description

Job responsibilities

In addition we offer a great pension, and staff benefits package which can be found attached to this vacancy.

Please carefully read the attached job descriptionproviding a supporting statement which demonstrates how you meet the requirements of the role.

Person Specification

Qualifications

Essential

GCSE or equivalent in English and Maths, grades A-C

Experience

Essential

Experience of using Microsoft Office, including Word and Excel

Person Specification

Qualifications

Essential

GCSE or equivalent in English and Maths, grades A-C

Experience

Essential

Experience of using Microsoft Office, including Word and Excel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.