Job summary
An exciting opportunity to join the Volunteering Services Team providing administration support for the Volunteering Services Team. Providing all volunteers, public and staff with excellent customer service in line with team and Trust values.
This role supports volunteers through a rigorous NHS recruitment process to become skilled and confident volunteers, matched with rewarding volunteering placements across the Trust.
Main duties of the job
To work as part of the Volunteering Service Team providing administration and support to the Deputy Head of Volunteering across all aspects of volunteer recruitment, assessment, induction and specialist training for new and established volunteers across the trust.
Responsible for chaperoning volunteers who express their interest in volunteering, you will support people using the TRAC recruitment system to undergo their application, assessment, recruitment checks, induction and specialist training in order to qualify as a Kingston Hospital NHS Foundation Trust Volunteer.
On a day to day basis you will be communicating with and motivating volunteers to complete the stages of the recruitment process, using the TRAC recruitment system to progress volunteers in their volunteering journey and providing information and support to ensure that volunteers complete mandatory and specialist training.
This post will also administer data for volunteer vacancy management, training and induction.
This is a part-time position, as part of a job share
About us
We are a small and dynamic team, skilled in the development of high impact volunteering that is rewarding to do. We are proud of our sector-leading service and welcome individuals who can demonstrate a caring, supportive, thoughtful and 'can do' approach to delivering the Volunteering Strategy and realising its benefits for patients, staff, volunteers and the community.
Job description
Job responsibilities
Please refer to the supporting document attached, ensuring that your application refers specifically to the Job Description. Person Specification to be added soon.
Job description
Job responsibilities
Please refer to the supporting document attached, ensuring that your application refers specifically to the Job Description. Person Specification to be added soon.
Person Specification
Experience
Essential
- Relevant experience of working with volunteers in charities and/or public services.
- Proven experience of retaining volunteers in a challenging or demanding role, e.g. health or social care
- Setting and/or implementing customer service standards in a public or community facing role.
Desirable
- Experience of coaching and supporting people to improve their skills, knowledge and aptitude against set criteria, e.g. a role profile
- Experience of delivering training and/or supervision to individuals and groups of people
Education/Qualifications
Desirable
- Educated to degree level or equivalent
- Qualification or certificate in volunteer management
Skills /Abilities
Essential
- Excellent written and verbal communication skills
- Excellent customer service skills e.g. interviewing, problem solving, supervision and sign-posting
- Extensive skills in Microsoft Office applications
- Good event management skills with attention to a high level of customer service
- Good time-management skills and able to juggle multiple and completing demands, projects and requests.
Knowledge
Essential
- Understanding of Data Protection & Confidentiality as it applies to volunteering activity.
- Applied knowledge of volunteering reward and retention and techniques to provide a rewarding experience of volunteering
Desirable
- Understanding of the volunteering environment and legislation relevant to volunteering in hospitals
Person Specification
Experience
Essential
- Relevant experience of working with volunteers in charities and/or public services.
- Proven experience of retaining volunteers in a challenging or demanding role, e.g. health or social care
- Setting and/or implementing customer service standards in a public or community facing role.
Desirable
- Experience of coaching and supporting people to improve their skills, knowledge and aptitude against set criteria, e.g. a role profile
- Experience of delivering training and/or supervision to individuals and groups of people
Education/Qualifications
Desirable
- Educated to degree level or equivalent
- Qualification or certificate in volunteer management
Skills /Abilities
Essential
- Excellent written and verbal communication skills
- Excellent customer service skills e.g. interviewing, problem solving, supervision and sign-posting
- Extensive skills in Microsoft Office applications
- Good event management skills with attention to a high level of customer service
- Good time-management skills and able to juggle multiple and completing demands, projects and requests.
Knowledge
Essential
- Understanding of Data Protection & Confidentiality as it applies to volunteering activity.
- Applied knowledge of volunteering reward and retention and techniques to provide a rewarding experience of volunteering
Desirable
- Understanding of the volunteering environment and legislation relevant to volunteering in hospitals
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
