Service Support Manager - Gynaecology
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Job summary
An exciting and rewarding opportunity has arisen to join the Gynaecology Management team at Kingston Hospital NHS Foundation Trust.
We are looking for a focused and highly motivated individual to join the management team in the role of Service Support Manager. Working closely with the Service Manager, the Service Support Manager will take responsibility for the day to day operational management of gynaecology, delivering high quality patient services within the resource available.
The Service Support Manager will drive the operational delivery of the key national performance targets (e.g. 18 week RTT and Cancer standards) and be responsible for performance, ensuring Patient Tracking Lists for Inpatients, Outpatients, Diagnostics and Cancer are routinely validated so that patients can access services and be treated within national and local targets.
Working closely with clinical colleagues and administrative team, the Service Support Manager will ensure we continue to deliver high quality care to our patients.
Main duties of the job
The main duties of the role will be:-
- To provide leadership and management within the services and line manage & develop the Administration Managers.
- To assist the Service Manager to drive the operational delivery of the key national performance targets (e.g. 18 week RTT and Cancer standards).
- To build positive working relationships within the services and across the Cluster management team.
- To deputise for the Service Manager as required.
- To motivate, influence, inspire and lead others to improve the service provided and service performance to meet targets.
- To develop and manage administrative systems and processes to support delivery of required services / performance targets.
- To have day to day responsibility for the Patient Tracking Lists for Inpatients, Outpatients, Diagnostics and Cancer and ensuring that these are routinely validated so that patients can access services and be treated within national and local guidelines.
- To ensure that the turnaround times for clinical correspondence, results management and response times to patient enquiries are delivered, taking corrective action to remedy where performance is compromised.
- Contribute to the identification of performance objectives and operationally manage their delivery within the service reporting to the Service Manager.
See Job Description for full details of role
About us
Kingston Hospital NHS Foundation Trust is an acute general hospital serving South West London and Surrey. We are situated in a beautiful and remarkable part of the country - close to London yet surrounded by Royal Parks, historic buildings and the River Thames. We are located on a single site in Kingston upon Thames, Surrey and run several outpatient clinics in neighbouring areas including Raynes Park Health Centre, Surbiton Health Centre, Glenlyn Medical Centre and Teddington Memorial Hospital.
We employ 3,300+ staff who proudly and efficiently support over 350,000 people locally through a full range of diagnostic and treatment services. We have a superb reputation for innovation in the field of healthcare and have recently been awarded an outstanding rating from CQC for caring and leadership.
Health and Wellbeing & Staff Benefits
The Trust understands that benefits go beyond just financial rewards and offers a wide range of benefits that recognise staff contribution, provide opportunities for career development and offer initiatives to promote a healthy work-life balance. We have a dedicated staff wellbeing website, offering a range of resources to aid professional wellbeing and provide support with personal health and wellbeing.
Trust Values
The key values of Kingston Hospital NHS Trust are Caring, Safe, Responsible, Value Each Other, Inspiring. We want to employ and work with people who share these values and demonstrate behaviours that support them.
Details
Date posted
28 March 2024
Pay scheme
Agenda for change
Band
Band 6
Salary
£40,701 to £48,054 a year per annum inclusive of HCAS (outer)
Contract
Permanent
Working pattern
Full-time
Reference number
396-NN-6163245-A&C-Z
Job locations
Kingston Hospital
Galsworthy Road
Kingston on Thames
KT2 7QB
Employer details
Employer name
Kingston Hospital NHS Foundation Trust
Address
Kingston Hospital
Galsworthy Road
Kingston on Thames
KT2 7QB
Employer's website
https://kingstonhospital.nhs.uk/work-for-us/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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