Kingston Hospital NHS Foundation Trust

Administration Manager Trauma & Orthopaedics

Information:

This job is now closed

Job summary

We are looking for an enthusiastic and organised Admin Manager to join our well-established teams. The successful candidate will be responsible for managing the admin functions for Trauma & Orthopaedics within Cluster 6. The service runs clinics both onsite and outreach and are involved in both planned and unplanned admissions so provide a wide range of experience to the post holder. The Admin Manager is pivotal to providing efficient and effective admin support across the area. Not only will the post holder be responsible for overseeing the day-to-day management of our Hub Team and PPC's they will also work closely with the Deputy Service Manager in operational aspects of the service delivery. The post holder will ensure that effective and efficient structures are in place to ensure that patient pathways are managed effectively, and performance standards are maintained in line with 18 week. This varied and interesting role would be an ideal opportunity for someone who enjoys managing a busy team and wants to develop their skills in operational management.

Main duties of the job

1. Prioritise and manage workload without direct supervision.

2. To assist the DSM & DGM in the delivery of the directorate's 18 weeks and associated performance measures

3. To work closely with the Trauma & Orthopaedic clinicians to support the delivery of complex patient pathways.

4. To manage the co-ordination of the Trauma & Orthopaedic lists.

5. To manage the patient pathway model and to be responsible for the day-to-day management of the Patient Pathway Co-Ordinators and Patient Pathway Assistants. To determine priorities and re-adjust work continually to meet changing priorities within the service line including the meeting of the 18 week standard.

6. To work closely with the DSM and provide cross cover for each

About us

Trust Values

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

  • Caring- Design and deliver care around each individual patient's needs and wants.
  • Safe- Make the safety of patients and staff our prime concern as safety comes first
  • Responsible- All staff take responsibility for the hospital, its services and reputation
  • Value Each Other- Value each other's contribution
  • Inspiring- We always strive to empower each other to develop and deliver improvements to benefit our patients

Details

Date posted

23 November 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,720 to £39,769 a year p.a. Including Outer London HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

396-NN-5821714-A&C-Z

Job locations

Vera Brown House Kingston Hospital

Galsworthy Road

London

KT2 7QB


Job description

Job responsibilities

The post holder will be responsible for overseeing the full range of administrative duties relating to the 18 week pathway for patients, line management of direct reports, collating response to complaints received and ensuring all HR policies and procedures are applied equally to all staff within department. The post holder will be responsible for the Trauma & Orthopaedic administration team and will work closely with the relative consultants. The post holder will be required to undertake a wide range of administrative duties in support of the Deputy Service Manager fulfilling their responsibilities for the service line.

Please refer to the job description for more information.

Job description

Job responsibilities

The post holder will be responsible for overseeing the full range of administrative duties relating to the 18 week pathway for patients, line management of direct reports, collating response to complaints received and ensuring all HR policies and procedures are applied equally to all staff within department. The post holder will be responsible for the Trauma & Orthopaedic administration team and will work closely with the relative consultants. The post holder will be required to undertake a wide range of administrative duties in support of the Deputy Service Manager fulfilling their responsibilities for the service line.

Please refer to the job description for more information.

Person Specification

essential

Essential

  • Degree level qualification or equivalent experience
  • GCSE or equivalent in English and Maths, grades A-C
  • Previous NHS/Healthcare experience
  • Validation of 18 weeks RTT and DMO1
  • PALS and Complaint handling

Desirable

  • Understanding of Endoscopy services

essential

Essential

  • Proficient user of software Systems

Desirable

  • Knowledge of CRS

essentila

Essential

  • Strong sense of commitment to openness, honesty, and integrity
Person Specification

essential

Essential

  • Degree level qualification or equivalent experience
  • GCSE or equivalent in English and Maths, grades A-C
  • Previous NHS/Healthcare experience
  • Validation of 18 weeks RTT and DMO1
  • PALS and Complaint handling

Desirable

  • Understanding of Endoscopy services

essential

Essential

  • Proficient user of software Systems

Desirable

  • Knowledge of CRS

essentila

Essential

  • Strong sense of commitment to openness, honesty, and integrity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingston Hospital NHS Foundation Trust

Address

Vera Brown House Kingston Hospital

Galsworthy Road

London

KT2 7QB


Employer's website

https://kingstonhospital.nhs.uk/work-for-us/ (Opens in a new tab)


Employer details

Employer name

Kingston Hospital NHS Foundation Trust

Address

Vera Brown House Kingston Hospital

Galsworthy Road

London

KT2 7QB


Employer's website

https://kingstonhospital.nhs.uk/work-for-us/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Deputy Service Manager

Donna Green

donnagreen1@nhs.net

02089343794

Details

Date posted

23 November 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,720 to £39,769 a year p.a. Including Outer London HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

396-NN-5821714-A&C-Z

Job locations

Vera Brown House Kingston Hospital

Galsworthy Road

London

KT2 7QB


Supporting documents

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