Kingston Hospital NHS Foundation Trust

Administration Manager

Information:

This job is now closed

Job summary

Administration Manager - Band 5

A substantive opportunity has arisen for a motivated individual to lead the administrative team across Physiotherapy. This role would suit someone who is an enthusiastic and forward thinking team leader looking for a challenge in a post that is both interesting and varied. You will play an integral role in the established improvement system within Physio Outpatients by helping to collate data which informs service developments and improvement projects.

The role of Administration Manager will have a strong operational focus, working closely with administration, clinical and service leads to ensure outstanding care is delivered in line with Trust policy and standard operating procedures.

You will have access to high level training and development programmes to assist with your career growth, including optional apprenticeships with protected time for study, . You will learn skills that will equip you to progress in a rewarding career supporting NHS clinical services whilst working towards nationally recognised apprenticeship qualifications.

Do you have the ability to prioritise your workload in a busy working environment? Are you a compassionate and supportive leader who can motivate your team efficiently whilst promoting a can-do attitude? If so, this is the role for you.

** PLEASE NOTE: This vacancy may close early due to volume of applicants***

Main duties of the job

You will work closely with the Physio Outpatient Operational Team Lead, Service Support Manager and clinical Team Leads to ensure effective diary management and that all relevant Key Performance Indicators are met. The role will require you to be customer care focused, have knowledge of handling complaints and the ability to build and maintain effective working relationships under pressure.

You will be responsible for the personal development planning and learning needs of staff within the administration teams, as well as providing oversight of Eroster and procurement for the service. Excellent leadership skills and the need to demonstrate ability to remain calm in challenging times are essential.

About us

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviors that support them. They are:

Caring- Design and deliver care around each individual patient's needs and wants.Safe- Make the safety of patients and staff our prime concern as safety comes firstResponsible- All staff take responsibility for the hospital, its services and reputationValue Each Other- Value each other's contributionInspiring- We always strive to empower each other to develop and deliver improvements to benefit our patients

Details

Date posted

11 July 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,720 to £39,769 a year per annum inclusive of HCAS (Outer)

Contract

Permanent

Working pattern

Full-time

Reference number

396-5455108=AL-KL-Y

Job locations

Kingston Hospital NHS Foundation Trust

Galsworthy Rd

Kingston Upon Thames

KT2 7QB


Job description

Job responsibilities

The Trust is committed to promoting equality, valuing diversity and creating an inclusive workplace, therefore we strongly encourage candidates from diverse backgrounds and identities to apply.

Please get in touch if you wish to discuss the role or your application in further detail and ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

Job description

Job responsibilities

The Trust is committed to promoting equality, valuing diversity and creating an inclusive workplace, therefore we strongly encourage candidates from diverse backgrounds and identities to apply.

Please get in touch if you wish to discuss the role or your application in further detail and ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

Person Specification

Qualifications

Essential

  • Educated to degree level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience

Experience

Essential

  • Experience of using full range of IT systems and patient data systems
  • At least 1 year experience of Managing an Administration team within the NHS

Desirable

  • Experience of using digital dictation systems

Skills

Essential

  • Effective Management / Team Leadership skills
  • Ability to produce letters / reports using Word and Excel and accurate data entry

Desirable

  • Conflict resolution skills
  • Appropriate assertiveness skills

Knowledge

Essential

  • Understanding of RTT 18 week and cancer pathways

Desirable

  • Knowledge of healthcare administrative systems and processes
Person Specification

Qualifications

Essential

  • Educated to degree level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience

Experience

Essential

  • Experience of using full range of IT systems and patient data systems
  • At least 1 year experience of Managing an Administration team within the NHS

Desirable

  • Experience of using digital dictation systems

Skills

Essential

  • Effective Management / Team Leadership skills
  • Ability to produce letters / reports using Word and Excel and accurate data entry

Desirable

  • Conflict resolution skills
  • Appropriate assertiveness skills

Knowledge

Essential

  • Understanding of RTT 18 week and cancer pathways

Desirable

  • Knowledge of healthcare administrative systems and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingston Hospital NHS Foundation Trust

Address

Kingston Hospital NHS Foundation Trust

Galsworthy Rd

Kingston Upon Thames

KT2 7QB


Employer's website

https://kingstonhospital.nhs.uk/work-for-us/ (Opens in a new tab)


Employer details

Employer name

Kingston Hospital NHS Foundation Trust

Address

Kingston Hospital NHS Foundation Trust

Galsworthy Rd

Kingston Upon Thames

KT2 7QB


Employer's website

https://kingstonhospital.nhs.uk/work-for-us/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Service Support Manager

Jennifer Bunn

jennifer.bunn@nhs.net

02089342510

Details

Date posted

11 July 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,720 to £39,769 a year per annum inclusive of HCAS (Outer)

Contract

Permanent

Working pattern

Full-time

Reference number

396-5455108=AL-KL-Y

Job locations

Kingston Hospital NHS Foundation Trust

Galsworthy Rd

Kingston Upon Thames

KT2 7QB


Supporting documents

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