Job summary
Our Support Services Team in Havering are looking to recruit 2 full time Receptionists;
- Mon - Fri 9am - 5pm
- The role is for someone who is able to work on a busy reception, with the ability to stay calm and be able to multi-task. You may be required to cover sites across Havering .
The post holder will have previous experience of working in the provision of excellent customer care including the maintenance of records with experience of working in an NHS environment desirable.
You should have well-developed communication skills with a range of people and be able to provide an initial response to patients and other agencies queries, concerns and sign post/direct as appropriate
We ask that you can prioritise your workload, be a team player, able to use your own initiative and meet deadlines.
This post is a permanent Band 3 position.
Main duties of the job
First point of contact for patients, staff and contractors who access the building
Answer incoming calls within an accepted time frame
Liaison with the Clinical team to ensure the patient journey is as smooth as possible.
Move to the other sites across Havering to cover for annual leave, training, supervision or sickness.
About us
Starting with NELFTNELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary PeriodThis post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).High Cost Area Supplement - LondonThis post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,551 and a maximum payment of £5,735 per annum pro rata).
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system
Job description
Job responsibilities
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please see the attached job description and person specification for further details on this vacancy.
Job description
Job responsibilities
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please see the attached job description and person specification for further details on this vacancy.
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent standard of literacy and numeracy
- GCSE's NVQ3 or equivalent experience
Experience
Essential
- Experienced organiser, skilled administrator with ability to work within specified time frames
- Experience of working in an administrative capacity for at least three years
Desirable
Knowledge
Essential
- Working experience of Fire Safety procedures
- Intermediate knowledge of Microsoft Office software packages, outlook/excel/word
- understanding of confidentiality and the data protection act
Desirable
- Fire Warden Training
- Experience of RIO
Skills
Essential
- Basic awareness of IT and IT Skills
- Ability to maintain filing systems
- Able to maintain confidentiality and handle sensitive information discreetly
- Evidence to work on own initiative and prioritise own workload
- Evidence of ability to communicate effectively with a range of different people and situations
Other
Essential
- To be aware and demonstrate Trust Values
- To be able to travel effectively throughout the Trust
- Commitment towards own personal and professional development
- Flexible approach to work (shift patterns and cross site working)
- Assertive and efficient in dealing with people at all levels, in person writing and by phone
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent standard of literacy and numeracy
- GCSE's NVQ3 or equivalent experience
Experience
Essential
- Experienced organiser, skilled administrator with ability to work within specified time frames
- Experience of working in an administrative capacity for at least three years
Desirable
Knowledge
Essential
- Working experience of Fire Safety procedures
- Intermediate knowledge of Microsoft Office software packages, outlook/excel/word
- understanding of confidentiality and the data protection act
Desirable
- Fire Warden Training
- Experience of RIO
Skills
Essential
- Basic awareness of IT and IT Skills
- Ability to maintain filing systems
- Able to maintain confidentiality and handle sensitive information discreetly
- Evidence to work on own initiative and prioritise own workload
- Evidence of ability to communicate effectively with a range of different people and situations
Other
Essential
- To be aware and demonstrate Trust Values
- To be able to travel effectively throughout the Trust
- Commitment towards own personal and professional development
- Flexible approach to work (shift patterns and cross site working)
- Assertive and efficient in dealing with people at all levels, in person writing and by phone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
