SET CAMHS Administrator

Job summary

We are seeking an experienced Band 3 administrator to join our dynamic multi-disciplinary team based in Chelmsford SET CAMHS clinic, working for the SET CAMHS Service. We are seeking an administrator who thrives in a busy environment, who can work as part of a team and has excellent customer service skills. The successful applicant will be able to multi task and provide support to patients and staff, ideally having experience in an NHS setting.

NELFT is an experienced provider of mental health services for children and young people, already providing these services in four London boroughs. It is also one of England's largest NHS Foundation Trusts.

Main duties of the job

Desirable criteria

• Using System one data base or similar, to input patient information and update accordingly
• General admin duties, including, preparation of patient letters, sorting incoming/out-going post, management of emails and incoming queries via telephone and post, photo-copying and filing.
• Booking appointments directly with patients/families/carers.
• Liaising with members of staff including, clinicians and senior managers
• Knowledge and experience on Microsoft applications, such as, email, excel and word
• Direct telephone and face to face contact with service users and their carers/parents
• Experience in administrative role within the NHS, education, social care or similar

Essential Criteria

• Good organisational and admin skills
• Great telephone manner and customer service skills
• 2years minimum administrative experience
• Friendly and flexible thinking
• Ability to prioritise and work under pressure
• Ability to work with confidential and sensitive material

About NELFT's new SET CAMHSNELFT's SET CAMHS is for anybody aged between 0-18, living in the Southend, Essex and Thurrock areas and is free at the point of entry. The service is also for young people with special educational needs (SEN) up to the age of 25.Any young person experiencing emotional wellbeing or mental health problems, (or any parent, guardian, professional or teacher of a child who is experiencing emotional wellbeing and mental health difficulties), may access our service.

About us

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system

We reserve the right to close this vacancy early should sufficient applications be received.

https://www.youtube.com/watch?v=3nX8CImoDX8

Employer details

Employer name

NELFT North East London Foundation Trust

Address

Stapleford House

103 Stapleford Close

Chelmsford, Essex

CM2 0QX

Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

NELFT North East London Foundation Trust

Address

Stapleford House

103 Stapleford Close

Chelmsford, Essex

CM2 0QX

Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)

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