Job summary
Job overview
Currently there is an exciting opportunity within the NELFT Healthcare Informatics Team for a secondment for a Rio/ICT Trainer. The post is mainly based in Kent with the expectation to cover all other NELFT sites including in London.
This role is part of the Informatics Training Team. Reporting to the Digital Training Lead and working within a team of Systems and IT trainers, the post holder will be responsible for the identificationandanalysis of training needsandthe development of associated support materials to deliver high quality training courses whichmeet the requirements of the Organisation and its stakeholders. Training programmes will focus on improving the use of information technology by all disciplines of staff, and enable healthcare professionals to access, interpret and make better use of available information resources.
Main duties of the job
Here at NELFT, embracing a Just and Compassionate Culture is our commitment to our colleagues and to our patients that we will support and promote a culture based on fairness, respect, honesty, and trust, ensuring that we have consistent leadership behaviours and styles across the Trust. Our vision is to create an engaging place to work in partnership, where we value diverse perspectives and work in an environment in which you feel valued, supported, understood, and developed. Our professional relationships are built on a foundation of mutual respect, trust and honesty. We are committed to welcoming and making everyone feel valued here at NELFT.
We embrace continuous learning to improve patient outcomes and we provide outstanding professional development opportunities for our workforce. If you want to grow and progress your career with an organisation that values it's people, take the first step on an exciting career journey and join us today.
Please see the attached job description and person specification for further details on the vacancy.
About us
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.
We reserve the right to close this vacancy early should sufficient applications be received.
Job description
Job responsibilities
Key Responsibilities:
- Provide a flexible and comprehensive range of IT training programmes, produce lesson plans and conduct remote and face-to-face, individual and group training sessions for a variety of different clinical and non-clinical groups across NELFT, tailored to meet the differing requirements of end-users.
- Support and deliver EPR and Agile Training through the Trust Induction
- Support the Trust Induction, delivering EPR System Training.
- Provide on-going support and assistance to staff, utilising clinical & IT systems, via various training delivery methods; e.g. "Floor Walking, structured training, webinars, drop-in sessions and one-to-one coaching.
- Deliver technical systems training for various types of information and clinical system software applications used by NELFT, providing specialist training and advice to
- Suggest configuration options for the deployed systems, configure and administer the supported clinical systems in line with customer requests and local
- Create robust systems to effectively co-ordinate, plan and prepare training venues, facilities and materials prior to
- Maintain accurate training records to assist in the planning of training programmes across NELFT; assist in the collection of training statistics and provide reports as
- Develop, prepare, review and continuously update training and support documentation for accredited and non-accredited training programmes to a high quality
- Develop new training packages, as and when the Trust procures new systems or makes significant changes to existing
- Support the development of E-Learning modules and create e-Learning support
- Influence training approaches, structure and formats for all IT software ensuring compliance with NHS guidelines across the whole of the
- Ensure that IT training is appropriate to support the dynamic requirements of the IM&T strategy and
- Collate learner feedback on the training delivered and act on recommendations, if
- Deal with statistical/analytical queries, assessing whether analyses are robust g. investigating data anomalies identified during analyses, instigating corrective action as required.
- Act as the main interface between the business and the Transformation Team. Serve as a point of escalation for the business
- Develop good working relationships, and liaise regularly with other work streams within the Informatics Directorate and external Service
- Attend Department meetings to ensure collaborative working, sharing of knowledge and to understand, support and advocate the Communication and Change Management working stream objectives throughout the
- Ensure that all training participants comply with the requirements of the Data Protection Act and adhere to the Trusts IT Security policies, observing a high degree of confidentiality at all
- Provide cover for other support teams and the Training Administrator, as required.
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Job description
Job responsibilities
Key Responsibilities:
- Provide a flexible and comprehensive range of IT training programmes, produce lesson plans and conduct remote and face-to-face, individual and group training sessions for a variety of different clinical and non-clinical groups across NELFT, tailored to meet the differing requirements of end-users.
- Support and deliver EPR and Agile Training through the Trust Induction
- Support the Trust Induction, delivering EPR System Training.
- Provide on-going support and assistance to staff, utilising clinical & IT systems, via various training delivery methods; e.g. "Floor Walking, structured training, webinars, drop-in sessions and one-to-one coaching.
- Deliver technical systems training for various types of information and clinical system software applications used by NELFT, providing specialist training and advice to
- Suggest configuration options for the deployed systems, configure and administer the supported clinical systems in line with customer requests and local
- Create robust systems to effectively co-ordinate, plan and prepare training venues, facilities and materials prior to
- Maintain accurate training records to assist in the planning of training programmes across NELFT; assist in the collection of training statistics and provide reports as
- Develop, prepare, review and continuously update training and support documentation for accredited and non-accredited training programmes to a high quality
- Develop new training packages, as and when the Trust procures new systems or makes significant changes to existing
- Support the development of E-Learning modules and create e-Learning support
- Influence training approaches, structure and formats for all IT software ensuring compliance with NHS guidelines across the whole of the
- Ensure that IT training is appropriate to support the dynamic requirements of the IM&T strategy and
- Collate learner feedback on the training delivered and act on recommendations, if
- Deal with statistical/analytical queries, assessing whether analyses are robust g. investigating data anomalies identified during analyses, instigating corrective action as required.
- Act as the main interface between the business and the Transformation Team. Serve as a point of escalation for the business
- Develop good working relationships, and liaise regularly with other work streams within the Informatics Directorate and external Service
- Attend Department meetings to ensure collaborative working, sharing of knowledge and to understand, support and advocate the Communication and Change Management working stream objectives throughout the
- Ensure that all training participants comply with the requirements of the Data Protection Act and adhere to the Trusts IT Security policies, observing a high degree of confidentiality at all
- Provide cover for other support teams and the Training Administrator, as required.
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Person Specification
Communication and Relationship Skills
Essential
- Excellent verbal and written communication skills.
- Excellent interpersonal skills, communicates effectively at all levels with a variety of internal and external individuals including clinicians
- Ability to engage audiences; creates clear presentations to deliver key concepts to groups with differing requirements and levels of understanding.
- Ability to influence and gain commitment from key stakeholders at all levels.
- Must be able to provide and receive complex and sensitive information.
- A strong "customer service" ethic that puts the customer first.
- Active listening skills, ability to create a positive learner environment and ensure learner focus.
Knowledge, Training, & Experience
Essential
- Provide a flexible and comprehensive range of IT training programmes.
- Experience of delivering OpenRiO, SystmOne, and Orion Training, including best practice use of systems.
- Experience of working in the NHS.
- Overall IT training experience.
- Knowledge and experience in delivering MS Teams training.
- Knowledge and experience in delivering Microsoft Excel, Word, Outlook and PowerPoint.
- Ability to learn new systems/applications.
Desirable
- At least 2 years' experience working in an IT training environment.
- Experiencing of supporting the RiO System, including basic system administration functions.
- Accredited Trainer Certification.
- ITIL Foundation Qualification
- PRINCEII Qualification
Planning & Organisational Skills
Essential
- Must be able to prioritise own work effectively, direct activities of others and remain calm under pressure.
- Adaptability, flexibility and ability to cope with uncertainty and change.
- Develops, designs, customises and tailors training materials to engage learners and meet agreed programme learning outcomes.
Person Specification
Communication and Relationship Skills
Essential
- Excellent verbal and written communication skills.
- Excellent interpersonal skills, communicates effectively at all levels with a variety of internal and external individuals including clinicians
- Ability to engage audiences; creates clear presentations to deliver key concepts to groups with differing requirements and levels of understanding.
- Ability to influence and gain commitment from key stakeholders at all levels.
- Must be able to provide and receive complex and sensitive information.
- A strong "customer service" ethic that puts the customer first.
- Active listening skills, ability to create a positive learner environment and ensure learner focus.
Knowledge, Training, & Experience
Essential
- Provide a flexible and comprehensive range of IT training programmes.
- Experience of delivering OpenRiO, SystmOne, and Orion Training, including best practice use of systems.
- Experience of working in the NHS.
- Overall IT training experience.
- Knowledge and experience in delivering MS Teams training.
- Knowledge and experience in delivering Microsoft Excel, Word, Outlook and PowerPoint.
- Ability to learn new systems/applications.
Desirable
- At least 2 years' experience working in an IT training environment.
- Experiencing of supporting the RiO System, including basic system administration functions.
- Accredited Trainer Certification.
- ITIL Foundation Qualification
- PRINCEII Qualification
Planning & Organisational Skills
Essential
- Must be able to prioritise own work effectively, direct activities of others and remain calm under pressure.
- Adaptability, flexibility and ability to cope with uncertainty and change.
- Develops, designs, customises and tailors training materials to engage learners and meet agreed programme learning outcomes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
