SPA Call Handler / Administrator
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Job summary
The post holder will achieve this by providing effective customer service and administrative support to the team. This will involve dealing with general queries from colleagues/members of the public, either face to face, over the phone and overseeing administrative systems and processes.The post holder will provide general co-ordination of the service/department to ensure the smooth running of the service. This includes maintaining confidentiality, supporting colleagues, and seeking resolution to customer enquiries.
The post holder will be required to work their hours within an extended hour's contract 7am -7pm seven days a week on a rota basis to ensure service delivery. Bank Holiday working is required.
The post holder will consistently deliver a "client-focused" service which promotes good customer service and effective working relationships.
Main duties of the job
1. Maintaining efficient systems for client records2. To ensure a safe working environment as indicated by your manager.3. Cover other teams/services, where necessary, which may require working on other sites.4. The SPA Call Handler Administrator must possess highly developed communication skills to include written and verbal.5. The SPA Call Handler Administrator records accurate relevant information from referral either written or electronic onto the System One database. To check for accuracy and required mandatory information on the referral form. To identify any gaps and actively seek further information prior to processing the referral to ensure that all clients receive the appropriate care within each designated service in a timely manner.6. The SPA Call Handler Administrator evaluates and processes the referral and allocates the referral to the most appropriate service on system one dependent on the information received working within departmental procedures and following the system one process maps.7. The SPA Call Handler Administrator cancels and rebooks appointments on system one and logs client's comments if required.
About us
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement - London
This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (minimum payment of £1,192 and a maximum payment of £2,011 per annum pro rata).
https://www.youtube.com/watch?v=3nX8CImoDX8
Details
Date posted
17 June 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year p.a. (plus 5% HCAS) pro rata
Contract
Permanent
Working pattern
Full-time, Part-time, Job share, Flexible working
Reference number
395-EB596-24
Job locations
Phoenix House
Christopher Martin House
Basildon
SS14 3EZ
Employer details
Employer name
NELFT North East London Foundation Trust
Address
Phoenix House
Christopher Martin House
Basildon
SS14 3EZ
Employer's website
https://www.nelft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
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