Job summary
We currently have an excellent opportunities for a Full Time band 3 administrator sitting within our Learning Disabilities Services and Primary Care Networks in the Children and Young People's Mental Health and Neurodevelopmental Service. This split position will contribute to the efficient running of the team. The successful candidates will help strengthen our current team, improving communication and making responses quicker.
Main duties of the job
You will possess excellent administrative skills and telephone skills and should be able to develop good working relationships with colleagues. You will be an excellent communicator and have the ability to prioritise your workload. You will support the processing and management of all referrals service is a timely and efficient way ensuring that work is completed in a safe and timely manner.
About us
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Job description
Job responsibilities
Key Responsibilities:
- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
- Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, or correspondence, within agreed time limits.
- Manage and maintain an efficient administrative system on behalf of others.
- Draft general correspondence on behalf of own service.
- Accurately produce reports, correspondence and documents from a variety of sources.
- Work without supervision and ensure urgent situations are addressed swiftly.
- Ensure workload is managed and prioritised appropriately.
- Establish and maintain electronic and manual filing systems.
- Type letters generated by the service
- Input generic data into organisational systems or in-house records. Printing of simple reports ie training records or basic clinical info
- Support the telephone rota
If you are an overseas qualified nurse and wanting to start your journey to becoming a UK based registered nurse with the NMC, you can check whether you are eligible to be supported through our Capital Nurse consortium. Please visit; https://www.capitalnurselondon.co.uk/how-to-apply/. Whilst NELFT is happy to welcome overseas nurses we are unable to consider your application directly. You should submit your interest and apply through the Capital Nurse London group.
Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Job description
Job responsibilities
Key Responsibilities:
- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
- Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, or correspondence, within agreed time limits.
- Manage and maintain an efficient administrative system on behalf of others.
- Draft general correspondence on behalf of own service.
- Accurately produce reports, correspondence and documents from a variety of sources.
- Work without supervision and ensure urgent situations are addressed swiftly.
- Ensure workload is managed and prioritised appropriately.
- Establish and maintain electronic and manual filing systems.
- Type letters generated by the service
- Input generic data into organisational systems or in-house records. Printing of simple reports ie training records or basic clinical info
- Support the telephone rota
If you are an overseas qualified nurse and wanting to start your journey to becoming a UK based registered nurse with the NMC, you can check whether you are eligible to be supported through our Capital Nurse consortium. Please visit; https://www.capitalnurselondon.co.uk/how-to-apply/. Whilst NELFT is happy to welcome overseas nurses we are unable to consider your application directly. You should submit your interest and apply through the Capital Nurse London group.
Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Person Specification
Qualifications
Essential
- qualification in administration NVQ level 2-4
- 1-2 years administrative experience
- Excellent IT skills
Desirable
- has experience of working in NHS
Experience
Essential
- Experience of working successfully in a team
Desirable
- Examples of being part of successful team work
Skills
Essential
Desirable
- Administrative skills in healthcare
Knowledge
Essential
- Able to communicate clearly and thoughtfully in various contexts
Desirable
- Examples of communication being used effectively
Person Specification
Qualifications
Essential
- qualification in administration NVQ level 2-4
- 1-2 years administrative experience
- Excellent IT skills
Desirable
- has experience of working in NHS
Experience
Essential
- Experience of working successfully in a team
Desirable
- Examples of being part of successful team work
Skills
Essential
Desirable
- Administrative skills in healthcare
Knowledge
Essential
- Able to communicate clearly and thoughtfully in various contexts
Desirable
- Examples of communication being used effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
NELFT North East London Foundation Trust
Address
Maidstone Pudding Land / George Turle House Canterbury
Maidstone / Canterbury
ME14 5NZ
Employer's website
https://www.nelft.nhs.uk/ (Opens in a new tab)
