Receptionist/Administrator

NELFT North East London Foundation Trust

Information:

This job is now closed

Job summary

An exciting opportunity has arisen for an administrator to join our Integrated Community Children's Team. We are seeking a highly motivated and flexible administrator to work within the administration team.The post holder will be required to provide a comprehensive and confidential administrative support to the locality/department to ensure the smooth running of the area.

In this role you would be expected to manage the reception area, welcoming service users, their families and colleagues into the building and to speak with parents and colleagues on the telephone. You would be expected to ensure the clinic is set up in line with local guidance and to undertake administrative duties and to develop other skills where needed to support the service and to build relationships with all members of the team, other teams and departments within the trust and outside bodies. You would be expected to be able to use the electronic patient record, ensuring the smooth running of the busy clinic environment.

You would need to be able to audio-type clinic reports.

This role is office based

Main duties of the job

Maintain efficient systems for client records. You would need to be able to audio-type clinic reports.The Administrator will be a member of a team working in a busy environment, which could involve dealing with difficult conversations from a variety of sources.

About us

COVID-19 Vaccination

We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Date posted

10 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pa pro rata

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

395-EC529-24

Job locations

Thurrock Comunity Hospital

Long Lane

Thurrock

RM16 2PX


Job description

Job responsibilities

The post holder will consistently deliver a client-focused service which promotes good customer service and effective working relationshipThe post holder will process telephone calls and emails and liaise with the appropriate serviceKeep up to date with knowledge and skills in line with STEPS system

Job description

Job responsibilities

The post holder will consistently deliver a client-focused service which promotes good customer service and effective working relationshipThe post holder will process telephone calls and emails and liaise with the appropriate serviceKeep up to date with knowledge and skills in line with STEPS system

Person Specification

Qualifications

Essential

  • English Qualification

Desirable

  • ICT Qualification

Experience

Essential

  • Previous experience Customer or Patient Facing Experience

Desirable

  • Previous NHS experience
  • Call handler experience

Experience and Skill

Essential

  • Admin experience.
  • Able to use Word, Excel and Outlook.
  • Customer or Patient interaction experience.
  • Audio-typing

Desirable

  • Health or Social Care Admin Experience
  • Systm 1 experience
Person Specification

Qualifications

Essential

  • English Qualification

Desirable

  • ICT Qualification

Experience

Essential

  • Previous experience Customer or Patient Facing Experience

Desirable

  • Previous NHS experience
  • Call handler experience

Experience and Skill

Essential

  • Admin experience.
  • Able to use Word, Excel and Outlook.
  • Customer or Patient interaction experience.
  • Audio-typing

Desirable

  • Health or Social Care Admin Experience
  • Systm 1 experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NELFT North East London Foundation Trust

Address

Thurrock Comunity Hospital

Long Lane

Thurrock

RM16 2PX


Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

NELFT North East London Foundation Trust

Address

Thurrock Comunity Hospital

Long Lane

Thurrock

RM16 2PX


Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Integrated Children's Therapy Manager

Hanlie Richell

hanlie.richell@nelft.nhs.uk

07713706883

Date posted

10 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pa pro rata

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

395-EC529-24

Job locations

Thurrock Comunity Hospital

Long Lane

Thurrock

RM16 2PX


Supporting documents

Privacy notice

NELFT North East London Foundation Trust's privacy notice (opens in a new tab)