Job summary
You will possess excellent administrative skills and good working relationships with colleagues. You will be an excellent communicator and have the ability to prioritise your workload ensuring that work is completed in a safe and timely manner. In addition, we are seeking someone who can warmly welcome patients when they are working in the reception area.
You will be required to cover localities under the South Kent Coast Team - Folkestone and Dover.
This position is a full time post - Monday - Friday - 9am - 5pm.
The role requires working on-site at all times.
Main duties of the job
You will:
Work as a member of the administration team to:
- ensure all systems and processes are effective and followed appropriately
- ensure all phone calls are dealt with in a timely and professional manner
- demonstrate high standards in all administrative activates relating to a young persons journey through the service
- work in collaboration with administrative colleaguesacross CYPMHS and our partner
You will remember that patients, service users and carers are our top priority, and treat others how we would like to be treated.
You will provide the best service possible, following best practice and national developments.
You willlisten and continually improve our services for the benefit of our patients, service users and carers.
You will work to create relationships based on honesty, respect and trust, and meet the highest standards of professionalism and confidentiality.
You willhelp people achieve the best quality of life possible, giving them the information and support they need.
About us
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.
Job description
Job responsibilities
Please see attached Job description and person specification for full details of this role.
Key Responsibilities:
- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Main duties included telephone, email and covering reception
- Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
- Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits.
- Manage and maintain an efficient administrative system on behalf of others.
- Draft general correspondence on behalf of own service.
- Accurately produce reports, correspondence and documents from a variety of sources including material from dictation, audio or manuscripts within agreed timescales (not including medical reports).
- Work without supervision and ensure urgent situations are addressed swiftly.
- Ensure workload is managed and prioritised appropriately.
- Establish and maintain electronic systems.
- Arrange and take minutes or notes at meetings that are intended for internal review only.
- Type medical or other reports as required
- Input generic data into organisational systems or in-house records. Printing of simple reports ie training records or basic clinical info
- Cover other teams/services, where necessary, which may require working on other sites.
Job description
Job responsibilities
Please see attached Job description and person specification for full details of this role.
Key Responsibilities:
- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Main duties included telephone, email and covering reception
- Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
- Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits.
- Manage and maintain an efficient administrative system on behalf of others.
- Draft general correspondence on behalf of own service.
- Accurately produce reports, correspondence and documents from a variety of sources including material from dictation, audio or manuscripts within agreed timescales (not including medical reports).
- Work without supervision and ensure urgent situations are addressed swiftly.
- Ensure workload is managed and prioritised appropriately.
- Establish and maintain electronic systems.
- Arrange and take minutes or notes at meetings that are intended for internal review only.
- Type medical or other reports as required
- Input generic data into organisational systems or in-house records. Printing of simple reports ie training records or basic clinical info
- Cover other teams/services, where necessary, which may require working on other sites.
Person Specification
Application form and interview
Essential
Desirable
Experience
Essential
Experience
Essential
Experience
Essential
Desirable
Person Specification
Application form and interview
Essential
Desirable
Experience
Essential
Experience
Essential
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
NELFT North East London Foundation Trust
Address
Cherry Tree House
Cherry Tree House, Cheriton High St, Folkestone
Folkestone
CT18 8AN
Employer's website
https://www.nelft.nhs.uk/ (Opens in a new tab)
