NELFT North East London Foundation Trust

Administrator/Receptionist

Information:

This job is now closed

Job summary

IMPART is a friendly, busy team of psychological therapists providing therapy for individuals with emotional dysregulation and high risk behaviours. We are seeking a receptionist/administrator to support our work at our team base at Goodmayes Hospital. The administrator is at the heart of our service supporting clients and their families to receive the information needed and supporting the team to deliver high quality, timely, and responsive therapy. The communication aspect of the role in the team is essential for the wellbeing and safety of both clients and staff. We are looking for someone who is calm and friendly when dealing with challenging situations.

Main duties of the job

  • To receive and monitor clients in the waiting area
  • To answer calls and respond to voicemails from clients and staff
  • To manage the IMPART email inbox
  • To provide printing/photocopying for the team
  • To undertake the administrative process for new referrals
  • To liaise with IT/HR/RIO/Procurement/Training department
  • To raise purchase orders and procurement tasks
  • To ensure the safety of the IMPART team base
  • To assist senior team with developing streamlined and effective systems for the team

About us

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement - Outer London (B&D, Redbridge, Havering and Waltham Forest, CEME)

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 p.a. pro rata for part time).

Details

Date posted

12 April 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

395-WF050-24-A

Job locations

Goodmayes Hospital

Barley Lane

Ilford

IG3 8XP


Job description

Job responsibilities

Please see attached the detailed job description. This will include:

Organise and administer effective systems for IMPART; ensuring that requests for information and/or a service are dealt with appropriately;

Ensure that continual reception cover is provided for IMPART during normal working hours,

Monitor the collection and distribution of necessary information for IMPART

Support efficient systems of communication for IMPART

Assist in the management of staff annual leave and apply staff sickness monitoring procedures for IMPART

Oversee and ensure maintenance of correct information in the shared drive

Ensure proper budget coding and accountability for funds through the procurement system

Take minutes and distribute efficiently minutes for business meetings and other meetings as requested.

Manage an efficient system for recording referrals

Undertake printing and distribution of documents as required

Co-ordinate the administrative functions of IMPART

Job description

Job responsibilities

Please see attached the detailed job description. This will include:

Organise and administer effective systems for IMPART; ensuring that requests for information and/or a service are dealt with appropriately;

Ensure that continual reception cover is provided for IMPART during normal working hours,

Monitor the collection and distribution of necessary information for IMPART

Support efficient systems of communication for IMPART

Assist in the management of staff annual leave and apply staff sickness monitoring procedures for IMPART

Oversee and ensure maintenance of correct information in the shared drive

Ensure proper budget coding and accountability for funds through the procurement system

Take minutes and distribute efficiently minutes for business meetings and other meetings as requested.

Manage an efficient system for recording referrals

Undertake printing and distribution of documents as required

Co-ordinate the administrative functions of IMPART

Person Specification

education

Essential

  • three GCSEs C or above
  • training in Word, Teams, Excel

Desirable

  • training in powerpoint

Experience

Essential

  • a minimum of one year administration experience
  • a minimum of one year experience working in NHS/equiv organisation
  • experience of working in mental health

Desirable

  • awareness of mental health/personality disorder

skills

Essential

  • evidence of working calmly under pressure

Desirable

  • evidence of technological innovation
  • evidence of developing and using processes
Person Specification

education

Essential

  • three GCSEs C or above
  • training in Word, Teams, Excel

Desirable

  • training in powerpoint

Experience

Essential

  • a minimum of one year administration experience
  • a minimum of one year experience working in NHS/equiv organisation
  • experience of working in mental health

Desirable

  • awareness of mental health/personality disorder

skills

Essential

  • evidence of working calmly under pressure

Desirable

  • evidence of technological innovation
  • evidence of developing and using processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NELFT North East London Foundation Trust

Address

Goodmayes Hospital

Barley Lane

Ilford

IG3 8XP


Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NELFT North East London Foundation Trust

Address

Goodmayes Hospital

Barley Lane

Ilford

IG3 8XP


Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Psychological Professional Lead for IMPART

Dr Janet Feigenbaum

janet.feigenbaum2@nelft.nhs.uk

07957919961

Details

Date posted

12 April 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

395-WF050-24-A

Job locations

Goodmayes Hospital

Barley Lane

Ilford

IG3 8XP


Supporting documents

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