Job summary
Are you looking for a rewarding role with excellent career opportunities? An exciting opportunity has arisen for compassionate and motivated Band 3 Mental Health Support Worker to join our dedicated Multi-Disciplinary Team at NELFT.
The successful applicant will be part of our inpatient acute ward based at Goodmayes Hospital, Ilford. The ward offers recovery and rehabilitation focused treatment, care and discharge planning, clinical and risk assessments and provides a safe and therapeutic environment for adults with acute mental health needs. If you are passionate about what you do, we would like to hear from you!
Our Acute and Rehabilitation Directorate is currently delivering a large programme of transformation aimed at improving the experience of service users, carers and staff and making the directorate an excellent place to work and receive care. This includes a detailed development programme to promote career development for staff at all grades. This role presents an exciting opportunity to make a real contribution and develop your skills.
Main duties of the job
You will be joining a multi-disciplinary team that is committed to the provision of high-quality recovery focused and patient-centred care, staff development, and collaboration. The successful applicant will work with the team to promote a culture that fosters high employee engagement and a progressive attitude to service improvement. You will also work collaboratively with others to meet needs of patients and their families, demonstrating a passion for helping those experiencing mental health concerns.
Key Responsibilities:
The post holder will be responsible for caring for a defined group of patients with complex needs, including a wide range of physical disabilities as well as cognitive, perceptual and mental health problems. They may have acute or chronic conditions and will be treated individually at home or in a ward setting using evidence based practice as defined below:
- Work as part of the relevant team to provide care to patients in the community setting either in their own home, clinics or inpatient units.
- Responsible for own work and that of others within a broad framework.
- Carrying out and monitoring treatment programmes as directed.
- Forming part of an interdependent multi-disciplinary team helping to ensure that their input is integrated in to the patients overall care & treatment plans.
- Promoting the recovery of patients and maintain their independence in the community.
- Working a 24 hour, 365 day shift pattern including night shifts.
About us
COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff, and their families.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process, new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
High-Cost Area Supplement - London
This post also attracts payment for High-Cost Area Supplement of 15% of the basic salary (minimum payment of £4,313 and a maximum payment of £5,436).
Job description
Job responsibilities
Leadership
- Be responsible for a delegated patient group following initial assessment by the registered nurse, carrying out interventions, including goal setting, outcomes, risk assessment and discharge.
- Undertake duties identified in each clients individual care plan which the post holder is trained, competent and confident to perform.
- Monitor patients progress, taking account of their environment and adjust own clinical interventions accordingly.
- Follow the treatment plan and feedback on the patients progress and highlight need for re-assessment when needed.
- Implement, evaluate and modify nursing interventions as directed.
Clinical Skills
- Work alone at times in the clinical environment and in the community, under the direction of the registered nurse and always with access to support and supervision.
- Modify intervention as needed depending on risk assessment, the situation and own skills and knowledge. Refer back to the registered nurse for support and advice ensuring that they are aware of any modifications made.
- Support patients by identifying early signs of relapse and alert appropriate staff involved in the patients care.
- Provide support with regards to daily living, including self-care.
- Inform patients of facts using empathy, understanding and reassurance, adjusting communication style to the needs of the patient. This includes promoting and upholding the rights and diversity of individuals.
- Deal calmly and professionally with direct/indirect exposure to angry or distressed patients or highly distressing or emotional information (e.g. complaints and serious incidents) about services and staff performance.
- Demonstrate an understanding of nursing and apply this using specific knowledge and skills.
- Develop knowledge of nursing techniques and clinical skills, using competency frameworks as appropriate to the setting, and to patients with a wide range of conditions.
- Understand and deliver care in line with NELFT Safeguarding Policies (Adults and Children) and the Whistle Blowing Policy. Discuss issues of safeguarding with staff and ensure appropriate advice is sought and received when required.
- Work collaboratively with other services, which may include childrens services. Ensure robust communication and liaisons where relevant information, relating to a child or young person (12-18), is obtained during the course of their work.
- Order equipment & resources as agreed or directed by the registered nurse.
- Understand and apply the eligibility criteria for services and adhere to organisational standards of practice.
- Reflect on and evaluate your own values, priorities, interests and effectiveness.
- Promote health, safety and security in the work setting.
- Understand how to enable, move and position individuals in accordance with their plan of care.
- Demonstrate, and instruct, on the use of equipment to ensure safety.
- Advise family on prevention of accidents.
- Report any incident/untoward incidents/near misses to self, patients or carers to the manager.
- Minimise the risk of spreading infection by cleaning, disinfecting and maintaining environments. Perform hand hygiene and use personal protective equipment to prevent the spread of infection.
- Recognise the need for further advice, guidance and support as appropriate.
Computer/Administration
- Organise own day to day activity in liaison with the registered nurse, including co-ordinating patient appointments, organising home visits, liaising with patients, carers and transport services.
- Exercise good personal time management, punctuality and consistent reliable attendance.
- Manage frequent interruptions to respond to requests from other staff.
- Analyse basic patient information to make informed decisions.
- Maintain accurate and complete patient records (RIO).
- Keep up to date with relevant Health and Social Care developments.
- Participate in the planning, reviewing and development of services.
- Contribute to research and development being carried out, collect information and evidence as requested. This includes maintenance and dissemination of information (written and electronic).
- Undertake and assess risk assessments providing feedback to the team as necessary e.g. in relation to lone working. Manage risk effectively within various settings.
- Maintain stocks of equipment and ensure safe, competent and efficient use of equipment which is well maintained. Report any defects.
Communication
Form professional relationships with patients and carers and communicate with them in a way that respects their views, autonomy and culture.
- Communicate with other staff and agencies as appropriate in written and oral format to report on patient performance and progress.
- Contribute to multi-disciplinary meetings and case conferences, helping to ensure that there is an integrated approach, which benefits the patients overall care and discharge plans.
- Ensure that service users engage effectively with the agreed care plan and access appropriate services.
- Constructively manage barriers to effective communication.
- Assist in obtaining valid patient consent and work within a legal framework with patients who lack capacity to consent to treatment.
- Instruct and guide individuals/groups of patients in therapeutic programmes and activities. This includes, where appropriate, facilitate in the orientation of newly transferred clients in the ward/community recording their property and supporting them as they settle in (when working in in-patient settings).
- Report effectively to the relevant team on patients performance and progress.
- Attend meetings and feedback relevant information.
Training
- Participate in the Trusts Performance Appraisal scheme and be responsible for own personal CPD (continuous personal development) by identifying own areas of development, and undertaking relevant activities to meet objectives.
- Keep a record of own training and development.
- Share knowledge and experiences both formally and informally.
- Take a flexible approach in supporting colleagues during times of workload pressures.
- Participate in the training, induction and teaching of related skills and techniques to other support staff.
- Actively participate in clinical supervision.
- Actively participate in management supervision.
- Actively participate in Childrens Safeguarding Supervision.
In return for your commitment, the Trust offers a wide and varied range of fantastic benefits that will help support you in your work and home life throughout your time with us. This includes, subsidised gym membership, generous annual leave entitlement, salary sacrifice car scheme, cycle to work scheme and a commitment to flexible working. You will find our full benefits offering on ourwebsite. We also provide you with access to an array of training and development opportunities, to help you achieve your goals whilst developing the needs of the service.
Please refer to the attached job description and person specification when completing your application
If you are an overseas qualified nurse and wanting to start your journey to becoming a UK based registered nurse with the NMC, you can check whether you are eligible to be supported through our Capital Nurse consortium. Please visit; https://www.capitalnurselondon.co.uk/how-to-apply/. Whilst NELFT is happy to welcome overseas nurses we are unable to consider your application directly. You should submit your interest and apply through the Capital Nurse London group.
Job description
Job responsibilities
Leadership
- Be responsible for a delegated patient group following initial assessment by the registered nurse, carrying out interventions, including goal setting, outcomes, risk assessment and discharge.
- Undertake duties identified in each clients individual care plan which the post holder is trained, competent and confident to perform.
- Monitor patients progress, taking account of their environment and adjust own clinical interventions accordingly.
- Follow the treatment plan and feedback on the patients progress and highlight need for re-assessment when needed.
- Implement, evaluate and modify nursing interventions as directed.
Clinical Skills
- Work alone at times in the clinical environment and in the community, under the direction of the registered nurse and always with access to support and supervision.
- Modify intervention as needed depending on risk assessment, the situation and own skills and knowledge. Refer back to the registered nurse for support and advice ensuring that they are aware of any modifications made.
- Support patients by identifying early signs of relapse and alert appropriate staff involved in the patients care.
- Provide support with regards to daily living, including self-care.
- Inform patients of facts using empathy, understanding and reassurance, adjusting communication style to the needs of the patient. This includes promoting and upholding the rights and diversity of individuals.
- Deal calmly and professionally with direct/indirect exposure to angry or distressed patients or highly distressing or emotional information (e.g. complaints and serious incidents) about services and staff performance.
- Demonstrate an understanding of nursing and apply this using specific knowledge and skills.
- Develop knowledge of nursing techniques and clinical skills, using competency frameworks as appropriate to the setting, and to patients with a wide range of conditions.
- Understand and deliver care in line with NELFT Safeguarding Policies (Adults and Children) and the Whistle Blowing Policy. Discuss issues of safeguarding with staff and ensure appropriate advice is sought and received when required.
- Work collaboratively with other services, which may include childrens services. Ensure robust communication and liaisons where relevant information, relating to a child or young person (12-18), is obtained during the course of their work.
- Order equipment & resources as agreed or directed by the registered nurse.
- Understand and apply the eligibility criteria for services and adhere to organisational standards of practice.
- Reflect on and evaluate your own values, priorities, interests and effectiveness.
- Promote health, safety and security in the work setting.
- Understand how to enable, move and position individuals in accordance with their plan of care.
- Demonstrate, and instruct, on the use of equipment to ensure safety.
- Advise family on prevention of accidents.
- Report any incident/untoward incidents/near misses to self, patients or carers to the manager.
- Minimise the risk of spreading infection by cleaning, disinfecting and maintaining environments. Perform hand hygiene and use personal protective equipment to prevent the spread of infection.
- Recognise the need for further advice, guidance and support as appropriate.
Computer/Administration
- Organise own day to day activity in liaison with the registered nurse, including co-ordinating patient appointments, organising home visits, liaising with patients, carers and transport services.
- Exercise good personal time management, punctuality and consistent reliable attendance.
- Manage frequent interruptions to respond to requests from other staff.
- Analyse basic patient information to make informed decisions.
- Maintain accurate and complete patient records (RIO).
- Keep up to date with relevant Health and Social Care developments.
- Participate in the planning, reviewing and development of services.
- Contribute to research and development being carried out, collect information and evidence as requested. This includes maintenance and dissemination of information (written and electronic).
- Undertake and assess risk assessments providing feedback to the team as necessary e.g. in relation to lone working. Manage risk effectively within various settings.
- Maintain stocks of equipment and ensure safe, competent and efficient use of equipment which is well maintained. Report any defects.
Communication
Form professional relationships with patients and carers and communicate with them in a way that respects their views, autonomy and culture.
- Communicate with other staff and agencies as appropriate in written and oral format to report on patient performance and progress.
- Contribute to multi-disciplinary meetings and case conferences, helping to ensure that there is an integrated approach, which benefits the patients overall care and discharge plans.
- Ensure that service users engage effectively with the agreed care plan and access appropriate services.
- Constructively manage barriers to effective communication.
- Assist in obtaining valid patient consent and work within a legal framework with patients who lack capacity to consent to treatment.
- Instruct and guide individuals/groups of patients in therapeutic programmes and activities. This includes, where appropriate, facilitate in the orientation of newly transferred clients in the ward/community recording their property and supporting them as they settle in (when working in in-patient settings).
- Report effectively to the relevant team on patients performance and progress.
- Attend meetings and feedback relevant information.
Training
- Participate in the Trusts Performance Appraisal scheme and be responsible for own personal CPD (continuous personal development) by identifying own areas of development, and undertaking relevant activities to meet objectives.
- Keep a record of own training and development.
- Share knowledge and experiences both formally and informally.
- Take a flexible approach in supporting colleagues during times of workload pressures.
- Participate in the training, induction and teaching of related skills and techniques to other support staff.
- Actively participate in clinical supervision.
- Actively participate in management supervision.
- Actively participate in Childrens Safeguarding Supervision.
In return for your commitment, the Trust offers a wide and varied range of fantastic benefits that will help support you in your work and home life throughout your time with us. This includes, subsidised gym membership, generous annual leave entitlement, salary sacrifice car scheme, cycle to work scheme and a commitment to flexible working. You will find our full benefits offering on ourwebsite. We also provide you with access to an array of training and development opportunities, to help you achieve your goals whilst developing the needs of the service.
Please refer to the attached job description and person specification when completing your application
If you are an overseas qualified nurse and wanting to start your journey to becoming a UK based registered nurse with the NMC, you can check whether you are eligible to be supported through our Capital Nurse consortium. Please visit; https://www.capitalnurselondon.co.uk/how-to-apply/. Whilst NELFT is happy to welcome overseas nurses we are unable to consider your application directly. You should submit your interest and apply through the Capital Nurse London group.
Person Specification
Qualifications
Essential
Desirable
Communication
Essential
- NVQ level 2 or equivalent standard of literacy and numeracy
Desirable
- Able to communicate well verbally and in writing
Experience
Essential
- Experience of working in an NHS environment
Desirable
- Experience in mental health setting desirable
team work
Essential
- Experience of working within a team
Desirable
- Ability to work efficiently alone and as part of a team
accountability and standards
Essential
- Experience of working to/being accountable to more than one person
Desirable
- Ability to prioritise and to work under pressure whiles maintaining standards
Person Specification
Qualifications
Essential
Desirable
Communication
Essential
- NVQ level 2 or equivalent standard of literacy and numeracy
Desirable
- Able to communicate well verbally and in writing
Experience
Essential
- Experience of working in an NHS environment
Desirable
- Experience in mental health setting desirable
team work
Essential
- Experience of working within a team
Desirable
- Ability to work efficiently alone and as part of a team
accountability and standards
Essential
- Experience of working to/being accountable to more than one person
Desirable
- Ability to prioritise and to work under pressure whiles maintaining standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
NELFT North East London Foundation Trust
Address
Ogura ward, sunflower Court, Goodmayes Hospital,
157 Barley Lane, Ilford, Essex
Goodmayes
IG3 8XJ
Employer's website
https://www.nelft.nhs.uk/ (Opens in a new tab)
