Job summary
Currently there is an exciting opportunity within the NELFT Healthcare Informatics Team as a Transition Engineer (Permanent). The post is located in CEME, Rainham, Essex.
The post holder will be responsible forproviding transition support/rollout of ICT equipment across all NELFT business units with frequent travel across a large geographical area. They will work as part of the ICT Transition team, providing high level face-to-face and telephone support to end users during the transition phase of projects.
Main duties of the job
- Assist in delivering a range of ICT related projects as assigned by the Head of Transition.
- Provide 1stand2ndLine support during the transition phase of ICT Projects giving advice and guidance to staff from requests raised directly with the team and from the Trust's service desk call logging system.
- Produce formal project documentation to the standards defined by the Head of Transition for handover to the Operational BAU Support team.
- Rollout ICT equipment (Desktops, Laptops, Agile Stations, VC Units, etc.) across the Trust, using the Trust's service desk call logging system to manage all rollouts.
- Manage and schedule site visits, as required.
- Support an Agile User base and travel to sites, as and when required.
- Remotely support end-users using available remote desktop software.
- Maintain effective communication with the user base in the event of problems. Engage in proactive support for all clients in order to prevent reoccurring errors.
- Undertake surveys of user requirements and recommend best options.
- Maintain the ICT Asset Management Systems.
- Diagnose issues related to desktop hardware, networks, servers and other infrastructure including Active Directory, Microsoft Exchange and Cisco Telephony systems.
- Be aware of the technologies, ITIL processes, ISO standards and procedures in use within the department
About us
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436).
COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.
We reserve the right to close this vacancy early should sufficient applications be received.
Job description
Job responsibilities
Skills Required
Windows Operating Systems (Windows 10, 11)Laptop/Desktop PC Build & Configuration using SCCMLaptop/Desktop BIOS Management - Secure Boot/BIOS UpdatesIvanti Management Console (for managing new builds)Ivanti Profile ManagementImprivata Single Sign-OnMS Teams Support (Installation, Configuration, Channels, etc)Trellix Antivirus (Management Console, DLP, MWG)Datto RMM (Device Management, Remote Tool)Dameware (Remote Tool)SCCM Software Deployment/Device Management/Remote Tool)PDQ Software DeploymentRicoh Managed Printer Services (Equitrac, IP Reservations, Removals of FOBs, etc)Active Directory (User Management, Password Reset)Active Directory (New User Account Setup)New Mailbox Creation (Exchange 2010)Exchange Mailbox Management (Out of office, Message limits, etc)Autotask PSA- Ticket/Asset ManagementNetwrix Auditor (Running analysis and reports)Local Administrsator Password Solution (LAPS)Cisco AnyConnect Configuration \ Troubleshooting\SwivelCisco Jabber (Use of and Troubleshooting)MS Word O365 (Templates, Handover Documents, etc)MS Excel O365 (Pivot Tables, Graphs, etc)MS Outlook O365 (Using and supporting)MS PowerPoint O365 (Create Presentations, etc)Adobe Acrobat Professional/Nitro PDFDocumentation - Reports, Transition to BAURiO Installations (Drop Zone, Identity Agent, etc)
Please see the attached job description and person specification for further details on the vacancy.
Job description
Job responsibilities
Skills Required
Windows Operating Systems (Windows 10, 11)Laptop/Desktop PC Build & Configuration using SCCMLaptop/Desktop BIOS Management - Secure Boot/BIOS UpdatesIvanti Management Console (for managing new builds)Ivanti Profile ManagementImprivata Single Sign-OnMS Teams Support (Installation, Configuration, Channels, etc)Trellix Antivirus (Management Console, DLP, MWG)Datto RMM (Device Management, Remote Tool)Dameware (Remote Tool)SCCM Software Deployment/Device Management/Remote Tool)PDQ Software DeploymentRicoh Managed Printer Services (Equitrac, IP Reservations, Removals of FOBs, etc)Active Directory (User Management, Password Reset)Active Directory (New User Account Setup)New Mailbox Creation (Exchange 2010)Exchange Mailbox Management (Out of office, Message limits, etc)Autotask PSA- Ticket/Asset ManagementNetwrix Auditor (Running analysis and reports)Local Administrsator Password Solution (LAPS)Cisco AnyConnect Configuration \ Troubleshooting\SwivelCisco Jabber (Use of and Troubleshooting)MS Word O365 (Templates, Handover Documents, etc)MS Excel O365 (Pivot Tables, Graphs, etc)MS Outlook O365 (Using and supporting)MS PowerPoint O365 (Create Presentations, etc)Adobe Acrobat Professional/Nitro PDFDocumentation - Reports, Transition to BAURiO Installations (Drop Zone, Identity Agent, etc)
Please see the attached job description and person specification for further details on the vacancy.
Person Specification
Essential Criteria
Essential
- Valid U.K. Driving License and use of a car for business travel
Knowledge, Training & Experience
Essential
- ITIL Foundation Certificate or higher
- Significant experience of providing 1st/2nd Line technical IT support within the NHS
- Good technical working knowledge of Desktops, Laptops, Printers and Mobile Devices
- Knowledge of ticket logging systems and experience of incident and problem management
- Knowledge of setting up Agile Stations, Desktop installations
- Exposure to Asset Management Systems
Desirable
- 4 Years Technical 2nd Line Experience
Analytical & Judgemental Skills
Essential
- Problem solving skills and ability to respond to sudden unexpected demands
- Strong and methodical approach to troubleshooting technical issues
- Exposure to Asset Management Systems
Person Specification
Essential Criteria
Essential
- Valid U.K. Driving License and use of a car for business travel
Knowledge, Training & Experience
Essential
- ITIL Foundation Certificate or higher
- Significant experience of providing 1st/2nd Line technical IT support within the NHS
- Good technical working knowledge of Desktops, Laptops, Printers and Mobile Devices
- Knowledge of ticket logging systems and experience of incident and problem management
- Knowledge of setting up Agile Stations, Desktop installations
- Exposure to Asset Management Systems
Desirable
- 4 Years Technical 2nd Line Experience
Analytical & Judgemental Skills
Essential
- Problem solving skills and ability to respond to sudden unexpected demands
- Strong and methodical approach to troubleshooting technical issues
- Exposure to Asset Management Systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
