Job summary
Do you want to be part of a team improving how adult mental health care is provided in the community?
An exciting opportunity has arisen for an enthusiastic, innovative, creative, and flexible Peer Support and Lived Experience Lead to use their lived experience, knowledge, and expertise to support the organisation in developing and embedding peer-led recovery-focused services across NELFT's 4 London Boroughs - Barking and Dagenham, Havering, Redbridge, and Waltham Forrest.
The post holder will assist the Professional Lead for Peer Support Workers in strategically overseeing and developing peer support functions across the Trust, particularly those within the adult, older adult, and learning disabilities mental health services. It includes leading a team of Peer Support Workers to promote hope, well-being, and recovery through the offer of peer support.
The post holder will support the Professional Lead on strategic and operational delivery of the Peer Support function across the Trust and operational relationships with partners and other stakeholders.
Advert Closing Date: 18th December 2023
Interview: Week beginning 8th January 2024
Contracted hours: 37.5 hours per week
Main duties of the job
The post holder will contribute to the establishment of a sustainable Trust lived experience model and frameworks, expanding the framework of support, development and training for people working in lived experience and peer support roles.
The post holder will lead the development of a high quality, responsive and accessible lived experience workforce within, but not limited, to the community service line.
The post holder will contribute to the lived experience, knowledge, and expertise in supporting the organisation to develop and embed peer-led recovery-focused services.
The post holder will oversee the mobilisation and operational delivery, supervision and evaluation of newly developed roles across the Trust.
The post holder will design and deliver a support framework to enhance the wellbeing at work of lived experience roles.
About us
COVID-19 VaccinationWe continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
High-Cost Area Supplement -
This post also attracts payment for a High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 p.a. pro rata for part-time).
Job description
Job responsibilities
Please refer to the Job Description & Person Specification attachment for full duties and responsabilities for this post.
Job description
Job responsibilities
Please refer to the Job Description & Person Specification attachment for full duties and responsabilities for this post.
Person Specification
Qualifications
Essential
- Educated to degree level with additional appropriate experience to Masters level or equivalent experience.
- Mental health related qualification i.e. mental health first aid; coaching.
- Peer Support training.
- Peer Support supervisor training.
Desirable
- Coaching and/or mentoring training.
- Relevant professional qualification registered nurse / AHP/ Social Worker.
- Customer Service/ Business Admin /ITQ or equivalent professional experience.
Experience
Essential
- Personal lived experience.
- Experience of managing and developing peer support workers.
- Has experience of working alongside staff from range of disciplines.
- Experience of day-to-day operational experience of managing team systems - holding a budget / ordering equipment
- Experience of utilising own lived experience perspectives and insights in a strategic leadership role.
- Experience of involvement in service redesign or development.
- Evidence of applying interpersonal skills in promoting and implementing recovery based working.
- Evidence of developing policy guidance and protocol to underpin projects.
- Experience of line management including recruitment, appraisal, training and discipline
- Experience of working in a multi- disciplinary team.
- Recruitment and Selection of staff
- Performance management of staff
Desirable
- Experience of talking/presenting in public.
- Evidence of undertaking evaluation/research/audit activities.
- Experience of research methods, audit or other service evaluation techniques
- Evidence of understanding, producing and analysing and reporting complex data sets or information.
Skills
Essential
- Ability to work effectively in partnership with clinical and operational managers and staff, through bringing challenge, reflection and support to that relationship
- Ability to use lived experience effectively in developing and embedding peer support across services.
- Ability to communicate sensitively with service users and colleagues.
- Ability to work autonomously, organise time and prioritise activities.
- Ability to produce clear and succinct project reports and correspondence.
- Specialist knowledge and practical experience of peer support development and delivery.
- Ability to manage complex interpersonal issues to support and promote recovery focused working across the Trust and partner organisations.
- Able to work effectively in collaboration and partnership both within and outside the organization.
- The principles, value and practice of coproduction and involvement.
- Knowledge and Understanding of Voluntary Services
- Effective verbal and written communication skills.
- Able to work flexibly to meet the needs of the service.
- Standard keyboard skills.
- Able to meet the travel demands of the role including travel between sites and attending meetings as required.
- Basic awareness of IT and IT skills, databases
Desirable
- High level communication skills (written and verbal) including an ability to negotiate, influence, communicate and work in settings in which the atmosphere may be highly emotive or challenging.
- Excellent analytical, numerical, reporting and problem solving skills.
- Able to present complex data in an accessible format to a variety of audiences.
Personal Attributes
Essential
- Highly motivated and capable of motivating others
- Good communication and interpersonal skills and ability to build relationships
- Effective team member
- Capable of working autonomously
- Adopt and promote the Trusts Values
Person Specification
Qualifications
Essential
- Educated to degree level with additional appropriate experience to Masters level or equivalent experience.
- Mental health related qualification i.e. mental health first aid; coaching.
- Peer Support training.
- Peer Support supervisor training.
Desirable
- Coaching and/or mentoring training.
- Relevant professional qualification registered nurse / AHP/ Social Worker.
- Customer Service/ Business Admin /ITQ or equivalent professional experience.
Experience
Essential
- Personal lived experience.
- Experience of managing and developing peer support workers.
- Has experience of working alongside staff from range of disciplines.
- Experience of day-to-day operational experience of managing team systems - holding a budget / ordering equipment
- Experience of utilising own lived experience perspectives and insights in a strategic leadership role.
- Experience of involvement in service redesign or development.
- Evidence of applying interpersonal skills in promoting and implementing recovery based working.
- Evidence of developing policy guidance and protocol to underpin projects.
- Experience of line management including recruitment, appraisal, training and discipline
- Experience of working in a multi- disciplinary team.
- Recruitment and Selection of staff
- Performance management of staff
Desirable
- Experience of talking/presenting in public.
- Evidence of undertaking evaluation/research/audit activities.
- Experience of research methods, audit or other service evaluation techniques
- Evidence of understanding, producing and analysing and reporting complex data sets or information.
Skills
Essential
- Ability to work effectively in partnership with clinical and operational managers and staff, through bringing challenge, reflection and support to that relationship
- Ability to use lived experience effectively in developing and embedding peer support across services.
- Ability to communicate sensitively with service users and colleagues.
- Ability to work autonomously, organise time and prioritise activities.
- Ability to produce clear and succinct project reports and correspondence.
- Specialist knowledge and practical experience of peer support development and delivery.
- Ability to manage complex interpersonal issues to support and promote recovery focused working across the Trust and partner organisations.
- Able to work effectively in collaboration and partnership both within and outside the organization.
- The principles, value and practice of coproduction and involvement.
- Knowledge and Understanding of Voluntary Services
- Effective verbal and written communication skills.
- Able to work flexibly to meet the needs of the service.
- Standard keyboard skills.
- Able to meet the travel demands of the role including travel between sites and attending meetings as required.
- Basic awareness of IT and IT skills, databases
Desirable
- High level communication skills (written and verbal) including an ability to negotiate, influence, communicate and work in settings in which the atmosphere may be highly emotive or challenging.
- Excellent analytical, numerical, reporting and problem solving skills.
- Able to present complex data in an accessible format to a variety of audiences.
Personal Attributes
Essential
- Highly motivated and capable of motivating others
- Good communication and interpersonal skills and ability to build relationships
- Effective team member
- Capable of working autonomously
- Adopt and promote the Trusts Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
