Thurrock First Senior Coordinator

NELFT North East London Foundation Trust

This job is now closed

Job summary

Thurrock First is the Single Point of Access for Social Care, Mental Health and Community Health for people over the age of 18. The Team consists of a Team Manager, Senior Coordinators and 14 Thurrock First Advisors. The Team aims to resolve queries as much as possible at the first point of contact. This means the provision of information and advice to help people to self-manage or routing people to the right health and social care teams. The Team also carry out Adult Social Care, care and support needs assessments and reviews.

The Team is a vital first point of contact for people requiring information, advice and support regarding their physical health, mental health and adult social care.

Thurrock First operates 7 days a week and 365 days per year.

We are an integrated service with partners in Thurrock Council, NELFT and EPUT.

You will enjoy the challenges of dealing with work across health and social care that tests your knowledge but that gives you enormous variety. You will bring your initiative, be creative and be prepared to take on responsibility. This will involve challenging the way we do things and not being afraid to share and test fresh ideas. You will be committed to finding the best solutions for those requiring our support.

Main duties of the job

The post holder will support the team to develop to deliver access to services for Thurrock residents needing support with Adult Social Care, Mental Health or Community Nursing.

Working with and developing good relationships and lines of communication with partners to ensure the team are up to date with services offered and service developments - as well as ensuring they are able to offer service alternatives to reduce, prevent, delay the need for long term health and social care intervention.
Being responsible for a staff group within the overall Thurrock First Team - which will include carrying out all tasks involved with managing people (e.g. performance reviews, development, supervision etc.)
Use initiative and autonomy to identify development and improvement opportunities for their area of expertise - and for the team as a whole - which may include leading on projects and working groups and undertaking research and best practice.
Embody and embed a strength-based approach within the Team and when identifying solutions - ensuring a Team focus on 'what matters' to the person requiring support.
Encourage and empower team members through leadership to identify and deliver improvement ideas and opportunities.
Provide robust analysis of performance against the Team's purpose

About us

COVID-19 Vaccination

We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement - London

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (minimum payment of £1,192 and a maximum payment of £2,011 per annum pro rata).

https://www.youtube.com/watch?v=3nX8CImoDX8

Date posted

20 October 2023

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year pa (plus HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

395-EA499-23

Job locations

Thurrock Community Hospital

Long Lane

Grays

RM16 2PX

Job description

Job responsibilities

The Team aim is to provide the best response to those requiring support, information and advice. This includes delivering an approach focused on identifying and delivering what matters most to people a strength-based approach. As part of this approach, we want to consider how the Team could operate as part of place for example working alongside our four geographically-based Community Led Support Social Work Teams.

Thurrock First Team, People including those requiring information, advice and support, people in receipt of support, informal carers, Health Practitioners, Adult Social Care practitioners, Team Managers, Operational Leads, Carers, Local Area Coordinators, Voluntary and Community Sector.

Post holders will oversee the direct line management of a number of Thurrock First Advisors. Whilst having excellent knowledge of Adult Social Care, Community Health Senior Coordinators will also be expected to gain a sound knowledge of all areas of health, social care and mental health to ensure they are able to enable the team to deliver a high quality service and to avoid silo working. The post holder will also be expected to keep up to date with resources available within local communities to enable advisors to deliver solutions that focus on the delivery of outcomes, to reduce, prevent and delay the need for long term health and social care intervention.

Job description

Job responsibilities

Person Specification

Essential and Desirable

Essential

People Management

Essential

Experience of working in a Health or Social Care environment

Essential

Record and report on provide robust analysis of team performance data

Essential

Have knowledge and experience of using variety of computerised software

Person Specification

Essential and Desirable

Essential

People Management

Essential

Experience of working in a Health or Social Care environment

Essential

Record and report on provide robust analysis of team performance data

Essential

Have knowledge and experience of using variety of computerised software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information