NELFT North East London Foundation Trust

Mobile Telecoms Engineer - Smartphone Upgrade Project

Information:

This job is now closed

Job summary

An exciting opportunity has arisen for the right person to join our team as a Mobile Telecoms Engineer, working within the NELFT Healthcare Informatics Telecoms team. The successful candidatewill work closely with the Project Manager, Project Lead, Telecoms Manager, 3rd parties and service userswith a key focus on delivering the Smartphone Upgrade Project.

The post is a 12 month FTC There is an expectation for some travel around Localities with in NELFT.

Please ensure you meet the person specifications and have the relevant qualifications required for the role on the attached job description

This vacancy will be closed as soon as a suitable number of applicants have been received; therefore please apply as soon as possible to avoid disappointment.

Main duties of the job

The successful applicant will:

  • Be working alongside other project team members, the Telecoms Team, service users and other stakeholders to deliver the Smartphone Upgrade Project across NELFT.
  • Serve as a technical resource responsible for utilising the Mobile Device Management (MDM) environment to provision, deploy, manage, and support corporate mobile devices.
  • Be dealing with incoming customer and supplier queries via face-to-face, telephone and the ICT support call system.
  • Support the administration and operational controlling of mobile telecommunications and services along with the development of all associated communications, including standard mobile phones, smart-phones and tablets.

About us

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,108 to a maximum of £5,177).

COVID-19 Vaccination

We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.

Details

Date posted

09 May 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year per annum plus HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

395-CC101-23

Job locations

CEME Centre

Rainham

RM13 8GQ


Job description

Job responsibilities

Please see the attached job description and person specification for further details on the vacancy.

Job description

Job responsibilities

Please see the attached job description and person specification for further details on the vacancy.

Person Specification

Communication & Relationship Skills

Essential

  • Experience of working in an customer support environment
  • Works well in a team

Knowledge, Training & Experience

Essential

  • Educated to diploma level or equivalent qualifications/ experience
  • Experience of supporting mobile devices
  • Knowledge of ticket logging systems and exposure to incident and problem management

Desirable

  • Exposure to working in an ITIL aligned ICT environment
  • Knowledge of mobile Control and servers

Working Conditions

Essential

  • Used to working in a busy environment

Desirable

  • able to travel effectively throughout the Trust

Planning & Organisational Skills

Essential

  • Must be able to prioritise own work effectively, remain calm under pressure and be able to direct activities of others.
Person Specification

Communication & Relationship Skills

Essential

  • Experience of working in an customer support environment
  • Works well in a team

Knowledge, Training & Experience

Essential

  • Educated to diploma level or equivalent qualifications/ experience
  • Experience of supporting mobile devices
  • Knowledge of ticket logging systems and exposure to incident and problem management

Desirable

  • Exposure to working in an ITIL aligned ICT environment
  • Knowledge of mobile Control and servers

Working Conditions

Essential

  • Used to working in a busy environment

Desirable

  • able to travel effectively throughout the Trust

Planning & Organisational Skills

Essential

  • Must be able to prioritise own work effectively, remain calm under pressure and be able to direct activities of others.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NELFT North East London Foundation Trust

Address

CEME Centre

Rainham

RM13 8GQ


Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NELFT North East London Foundation Trust

Address

CEME Centre

Rainham

RM13 8GQ


Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Telecommunications Manager

Jade Meyer

jade.meyer@nelft.nhs.uk

02084307398

Details

Date posted

09 May 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year per annum plus HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

395-CC101-23

Job locations

CEME Centre

Rainham

RM13 8GQ


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