Bank Band 3 Switchboard Operators

Job summary

The post holder is the first point of contact to Th Hillingdon Hospitals for the public through operation of the Trust's switchboard. As such this is an important role involving being an ambassador for the Trust.

The post holder will work as part of a small team providing switchboard services to the public and to Trust staff. They will work on their own initiative and make immediate decisions, answering calls and dealing with each query in a professional manner.

The post holder will also answer emergency calls in a timely manner e.g. medical crash teams, on-call staff, fire services, alarms, etc.

Main duties of the job

To deal and log report faults and maintaining on call roster information and changes

To answer and transfer all incoming calls in a timely and professional manner and assist callers with their enquiries using the computerised switchboard.

To provide empathy, support, and be sympathetic and helpful to callers, where English is not their first language or where they are distressed or bereaved callers.

To be proficient in database directories using BT software and keyboard skills.

To operate paging systems being concise with appropriate messages often having to use medical terminology when communicating with clinical staff.

About us

The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services, including accident and emergency, inpatient care, day surgery, outpatient clinics, and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit, and outpatient clinics.

The safety and well-being of our patients and staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals, and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are focused on ensuring that our hospitals provide high quality, safe, and compassionate care, while we drive forward with the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.