Receptionist / Administrator - Ophthalmology Department

Job summary

Fixed term until 31st March 2025 (then reviewed)

The Hillingdon Hospitals NHS Foundation Trust is the NHS trust responsible for the healthcare services provided at The Hillingdon Hospital and Mount Vernon Hospital in the London Borough of Hillingdon.

To work as part of the outpatient team, the post holder will be support Clinic Nurse Manager and Assistant Service Manager in day to day admin duties in the Eyes / ENT Department.

The post-holder will be a key member of staff in participating in the improvement of care of patient attending the Ophthalmology/ENT Unit;

Willingness to work across sites is essential.

Main duties of the job

1. To work as part of the outpatient team, the post holder will be involved with reception duties in the Eyes / ENT Department.

2. To perform supporting clerical duties to ensure smooth patient journey within Outpatients.

3. Preparation of medical records in advance, ensuring that all relevant patient information and documentation are available for the consultation.

4. Support Deputy Service Manager in coordination of patient appointments and any queries.

5. Support Deputy Service Manager in processing of Private Patient invoices

About us

The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services atMount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitalsprovide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.