Senior Patient flow coordinator

Job summary

The Senior patient flow Coordinator is responsible for actively supporting the discharge and care at home for patients with any diagnosis in the last weeks of their life. This is to enable a timely and safe discharge from hospital to the Persons' preferred place of care be that home, hospice, or care home.

The post holder will identify patients admitted to Hospital who are in receipt of Fast-Track Continuing Health Care (CHC), which will help manage the length of hospital stay between decision to discharge and actual discharge. Reduce the number of patients who do not need or want to remain in hospital for end-of-life care by facilitating a robust discharge plan and a responsive, well-coordinated, communicated discharge.

Whilst the initial focus of the Role will be to promote and support the patients that are under the care of the Palliative care team, there will also be instances when the ward consultant processes a fast-track pathway for a patient which will also need to be collaborated and supported.

Main duties of the job

Whilst the initial focus of the Role will be to promote and support the patients that are under the care of the Palliative care team, there will also be instances when the ward consultant processes a fast-track pathway for a patient which will also need to be collaborated and supported.

Leadership, Culture and Values and People

The Senior Patient flow coordinator will also be expected to support junior colleagues and provide a level of expertise in the discharge process. This will involve quality checking and standardising the documentation, ensuring all junior colleagues are informed of how the complete tasks and follow up with them to ensure that the task is completed.

This Role will act as a direct supervisor for the PFC's working closely with the other senior PFC to support the Patient flow coordinators to have a high quality of data inputting by ensuring that the data inputted is of the same high standard. This also involves ensuring that the Patient flow coordinators hand out the discharge booklets and inform the patients, carers and families of the discharge plans.

About us

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitalsprovide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.