Senior Service Manager

Job summary

The Hillingdon Hospital NHS Foundation Trust

Senior Service Manager

We have an exciting opportunity for a Senior Service Manager to join our team within the Planned Care Division at The Hillingdon Hospitals NHS Foundation Trust.

This post offers an excellent opportunity for a compassionate, enthusiastic and highly organised individual who will support the team in responding to the changing needs of our local population. You will be self- motivated, able to work independently and will possess excellent interpersonal skills that you will be able to use effectively to develop the services within your portfolio. In return you will receive full support to deliver your quality and operational objectives.

Main duties of the job

You will work alongside clinical and non-clinical staff as a key member of the Service Management Team within the Planned Care Division.

You will be responsible for the operational management of the services within your portfolio, namely Maternity & Gynaecology, providing excellent leadership to drive change and improve care, developing new ways of working to support effective and efficient service provision. You will lead the delivery of NHS constitutional access standards for services within your portfolio and will support the leadership team to deliver the National Maternity standards.

This role includes participation in the silver on-call rota for the Trust for which training will be provided.

Main duties of the job

The Senior Service Manager will have lead responsibility for the day-to-day management of all operational issues within a defined clinical service. They will have to ensure the effective delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will be expected to supportthe services in the delivery of Trust objectives and ensuring national targets are achieved.

The post holder will be involved within the Maternity service's quadrumvirate leadership team through collaborating and engaging on all quality, workforce & operational aspects within the service.

The post holder will support the Divisional Director of Operations with the delivery of the Trust strategy and will ensure service changes meet internal and external expectations and standards.

The post holder will need to understand the business requirements and implement plans for service improvement using modernisation techniques and involve patients to ensurechanges order to services meet patients' expectations as well as ensuring the required capacity to meet key clinical performance targets.

Participation in the silver on-call rota for the Trust.

About us

The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services atMount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitalsprovide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.