Administrator - Gastroenterology (incl. Hepatology) Department

Job summary

We are looking for a driven individual to join a busy Gastroenterology service, which sits within the Unplanned Care Division. This post works closely with administrative and clinical colleagues, and so we are looking for someone who is a good team player.

The post holder will provide comprehensive administrative support to the team, including consultants, junior doctors and nurses. They will ensure all suitable patient information is captured, recorded accurately and submitted, in a timely way. The post holder is responsible for providing a high standard of professionalism in a patient focused service, to support activities related to patient pathways and to participate in general office duties, including covering administrative/clerical work when staff are on leave.

The post holder will need to be flexible, have a confident telephone manner along with good typing skills and organisational skills. Confidentiality within this post is of prime importance.

This is an exciting opportunity to join us as the Gastroenterology Administrator.

An interview date is yet to be confirmed.

Please note: this vacancy may close earlier than advertised, once a suitable number of applications have been received.

Main duties of the job

To provide administrative support which will include:

• Receiving, making and resolving telephone and emailing enquiries from patients and healthcare professionals, inside and outside the hospital. Passing on messages to the appropriate person.
• Retrieving patient records and ensuring that they are maintained and kept up to date, sorting and filing all results, reports and correspondence (in accordance with the Health Records Policy and procedures).
• Receiving and administering patient referrals in line with timings and requirements as set out in Trust and National policies.
• Adding details of referral letters to the outpatient waiting list and ensuring they are put through for vetting.
• Making appointments for patients on the main hospital computer system and booking transport for patients when needed.
• Arranging interpreters as required.
• Completing administrative processes around arriving, booking and outcoming patient appointments as required.
• Knowledge of administrative procedures and systems.
• Collating and mailing letters.

About us

The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services, including accident and emergency, inpatient care, day surgery, outpatient clinics, and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit, and outpatient clinics.

The safety and well-being of our patients and staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals, and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are focused on ensuring that our hospitals provide high quality, safe, and compassionate care, while we drive forward with the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.