Fixed Term - Discharge Hub Administrator

Job summary

The post holder will provide administrative support to the Discharge Team. They will transfer all documents from Hillingdon and Mount Vernon via secure e-mail and 'Protocol' (Social Care Electronic Referral System). To receive and filter all phone calls and queries to relevant Social Services Departments in London Borough of Hillingdon, Private Care Agencies and Out of Borough Services. To enter all relevant data on spreadsheets ensuring it is kept up to date and accurate on a daily basis.

Main duties of the job

MAIN DUITES AND RESPONSIBILITIES

1. Receive all referrals throughout the day and record / update on spreadsheet / database.
2. Working in the Departure lounge, booking transport, Completing follow up call post discharge
3. Produce the daily discharge list with any confirmed care packages
4. Email all documents to relevant departments within Hillingdon and outside boroughs and send confirmation e- mail to LB Hillingdon
5. Log referrals onto Protocol and check current POC's and case notes on the system
6. File out of borough referrals and keep for our records until patient is discharged.
7. Liaise with wards, Social Services, Private Care Agencies and Out of Borough Services re Packages of Care (POC)
8. Receive phone calls from various departments from within and outside the hospital, deal with queries when possible and pass on messages to Discharge Hub
9. Produce the Long Length of Stay report in a timely manner for the fortnightly meeting
10. Type documents when required by the Discharge Hub and on completion e-mail documents to relevant, Clinical Commissioning Groups (CCG) and allocated Social Worker via NHS Secure Mail
11. Order supplies as necessary under supervision of line manager and maintain general office duties on a daily basis

Minutes taking at discharge meeting

About us

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitalsprovide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.