Ward Administrator - Fleming Escalation Ward

Job summary

An opportunity has arisen for a Band 3 Ward Administrator to join our Fleming Escalation Ward at The Hillingdon Hospitals NHS Foundation Trust. The post holder will work closely with nursing and medical staff to ensure a professional and efficient standard of care is delivered on the ward. This is a busy role and key duties will include all aspects of a receptionist role for the ward, including registering patients, admitting to the ward, discharging and transferring, requesting notes and booking transport.

You should be enthusiastic, friendly, and a team player, capable of managing and prioritising your workload.Excellent verbal and written communication skills are required for this role, as it involves dealing with patients, staff, and visitors. A good standard of general education is also essential. Ideally, the post holder will have previous relevant experience.

Interview date is to be confirmed.

Main duties of the job

• Ensures the ward runs effectively on a day to day basis by providing a comprehensive administrative service to (under direct supervision of the Senior Sister/Charge Nurse) the following areas: support services, ward environment, information technology and communication.
• Provides a point of contact for all ward enquiries managing, politely and appropriately, verbal and written enquiries from patients, carers, family and health care professionals ensuring appointment and timely action.
• Ensure that accurate and up to date information is inputted to the PAS system relating to ward activity adhering to Data Quality standards.
• Answers telephone, takes messages and provide information as directed.
• Stock and non-stock ordering and receiving to the ward.

About us

The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services, including accident and emergency, inpatient care, day surgery, outpatient clinics, and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit, and outpatient clinics.

The safety and well-being of our patients and staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals, and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are focused on ensuring that our hospitals provide high quality, safe, and compassionate care, while we drive forward with the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.