General Manager Patient Access

Job summary

This is an exciting time to be joining Hillingdon Hospitals Foundation Trust. We are making considerable changes here to ensure that we provide our patients with a gold standard patient experience and this role is paramount to that end.

We are looking for a dynamic, enthusiastic and self-motivated individual to join the team. The Head of Patient Access will report directly to the Chief Operating Officer and will play a vital role in leading the divisional management teams in the planning and delivery of improving the experience of patients.

Main duties of the job

Job Purpose:

• Accountable to the Divisional Director of Operations and to ensure Patient Access vision of supporting patient flow, pathway and experience is enhanced and managed effectively and both strategic and operational demands are met
• To work alongside Divisional Director of Operations in development and delivery of strategic vision and ensure changes meet internal and external expectations and standards
• To work alongside Divisional Director of Operations in partnership with the Divisional Managers, Clinical Leads, Clinical Leads - Consultants and Nursing teams in operational delivery, of quality, performance, productivity, financial and workforce targets, and utilisation of theatres and outpatient clinics across both hospital sites
• To take responsibility and lead divisional teams including service and performance managers to ensure efficient and effective delivery of high quality patient centred services, strategic planning and development, and change programmes
• Lead and take responsibility for implementing and managing systems and processes to ensure services are delivered in accordance with Trust policies and standards

About us

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitalsprovide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.