Team Administrator - Palliative Care and Oncology Service

Job summary

We are looking for a driven individual to join our busy Palliative, End of Life and Oncology Department, which sits within our Unplanned Care Division. This role would work as part of a team across all 3 specialities.

The post holder will provide comprehensive secretarial support to the team, which includes consultants, junior doctors, and nursing staff, amongst others. The post holder will need to be flexible, have a confident telephone manner, and possess good typing and organisational skills. Confidentiality and discretion within this post is essential.

An interview date is yet to be confirmed.

Please note: this vacancy may close earlier than advertised, once a suitable number of applications have been received.

Main duties of the job

To provide administrative support, which will include:

• Knowledge of secretarial procedures and systems;
• Producing clinic letters from Accesstek system and filing them in medical records;
• Collating and mailing letters;
• Receive, make and resolve telephone enquiries from patients and healthcare professionals, inside and outside the hospital. Passing on messages to the appropriate person;
• Retrieve patient records and ensure that they are maintained and kept up to date, sort and file all results, reports and correspondence (in accordance with the Health Records Policy and procedures);
• Receive and process all patient referrals within Trust guidelines;
• Use the patient management system (ICS) to find patient details and check patient appointments;
• To be conversant with the relevant IT systems and packages and, where necessary, create and maintain spreadsheets and databases, ensuring accurate data entry.

About us

The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services, including accident and emergency, inpatient care, day surgery, outpatient clinics, and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit, and outpatient clinics.

The safety and well-being of our patients and staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals, and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are focused on ensuring that our hospitals provide high quality, safe, and compassionate care, while we drive forward with the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.