Job summary
Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on the job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.
We are seeking to appoint a confident individual with excellent communication and keyboard skills to join the Community Adult Therapy services
For this role you will undertake a 22 -month Business Administrator development programme within the department through work-based learning and by attending regular training sessions. Successfully completing the training programme will lead to an Intermediate Apprenticeship at Level 3
This position is offered as a fixed term contract with the opportunity to become permanent once the qualification is successfully completed and achieved.
Please be advised if you already hold a qualification in this subject area at Level 3 orhigher ( so Business Administration or Business Management ) you are not eligible to apply for this apprenticeship position
The post holder will be the first point of contact forpatients and clinicians and will be expected to work independently using own initiative with minimal direct supervision
Main duties of the job
1. To be able to work independently using own initiative, with minimal direct supervision .2. To be able to use own judgement in determining the urgency and priority of patient callsand pass these on to the appropriate team.3. To identify own training needs on a continual basis and participate in the KSF reviewprocess yearly.4. To carry out any other duties, with the scope of the post, which may be allocated from time to time
About us
North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospital here
Job description
Job responsibilities
1. To take referrals and messages ensuring they are logged and passed on to theappropriate clinician in line with indicative urgency. To liaise with patients and theircarers, relatives, Social Services, members of the Primary Health Care Team and anyother agencies as appropriate, maintaining confidentiality and treating all situations withsensitivity and tact.2. To record referrals and retrieve patient information using the RIO Data Managementsystem. To report duplicates and highlight errors to team leader. To ensure clinic listsare fully booked.3. To administer appointments, receive patients and contribute sensitively towardsresolution of problems that may arise with patients or their carers.4. To disseminate other information to clinical teams and managers as requested.5. To organise referrals to other agencies under the direction of the senior clinician/adminteam leader and in line with department protocols.6. Produce regular statistical, performance information and to provide patient informationon an ad hoc basis for management as requested for audit etc7. Maintain monthly E Roster duties as requested by Line manager. Collate and returntravel claims and expenses as required by line manager.8. To ensure that the environment in which people are received promotes a high qualitypatient experience.9. To provide non-clinical advice to patients, carers and members of the publiceg: displaying patient information leaflets etc.10. To process deliveries and monitor invoices as directed.11. To be responsible for maintenance and archiving of patient records.12. To be responsible for ordering, maintaining stocks and stationery supplies as required.This includes ordering specialist equipment as directed.13. To type correspondence as required.14.To carry out general photocopying and scanning and retrieving patient records.15. To report and follow up maintenance problems with the appropriate department and toarrange for service and repairs of equipment.16. Receive and distribute incoming and outgoing mail and any correspondence, includingreferral & discharge information.17. Ensure the effective storage of information through the design, implementation andmaintenance of an efficient filing or IT system, which complies with Trust policies on recordkeeping.18. Attend team and other meetings as required
Job description
Job responsibilities
1. To take referrals and messages ensuring they are logged and passed on to theappropriate clinician in line with indicative urgency. To liaise with patients and theircarers, relatives, Social Services, members of the Primary Health Care Team and anyother agencies as appropriate, maintaining confidentiality and treating all situations withsensitivity and tact.2. To record referrals and retrieve patient information using the RIO Data Managementsystem. To report duplicates and highlight errors to team leader. To ensure clinic listsare fully booked.3. To administer appointments, receive patients and contribute sensitively towardsresolution of problems that may arise with patients or their carers.4. To disseminate other information to clinical teams and managers as requested.5. To organise referrals to other agencies under the direction of the senior clinician/adminteam leader and in line with department protocols.6. Produce regular statistical, performance information and to provide patient informationon an ad hoc basis for management as requested for audit etc7. Maintain monthly E Roster duties as requested by Line manager. Collate and returntravel claims and expenses as required by line manager.8. To ensure that the environment in which people are received promotes a high qualitypatient experience.9. To provide non-clinical advice to patients, carers and members of the publiceg: displaying patient information leaflets etc.10. To process deliveries and monitor invoices as directed.11. To be responsible for maintenance and archiving of patient records.12. To be responsible for ordering, maintaining stocks and stationery supplies as required.This includes ordering specialist equipment as directed.13. To type correspondence as required.14.To carry out general photocopying and scanning and retrieving patient records.15. To report and follow up maintenance problems with the appropriate department and toarrange for service and repairs of equipment.16. Receive and distribute incoming and outgoing mail and any correspondence, includingreferral & discharge information.17. Ensure the effective storage of information through the design, implementation andmaintenance of an efficient filing or IT system, which complies with Trust policies on recordkeeping.18. Attend team and other meetings as required
Person Specification
Education and qualifications
Essential
- Able to produce evidence of a good basic education including numeracy and literacy skills.
- NVQ3 in secretarial or office administration or skills gained by equivalent experience or show a willingness to work towards this qualification or RSA3 or skills gained by equivalent experience.
Skills and abilities
Essential
- Excellent communication skills both face to face and via telephone.
- Keyboard /Computer skills using Word/ Excel. Ability to learn new software programmes. Data inputting skills
- Able to diffuse potential conflict or aggressive situations. Good communication skills in dealing with members of the public
Experience
Essential
- Experience of clinic and/or reception work.
- Experience of working with the public in a busy public service
- Experience of working in the NHS
Desirable
Person Specification
Education and qualifications
Essential
- Able to produce evidence of a good basic education including numeracy and literacy skills.
- NVQ3 in secretarial or office administration or skills gained by equivalent experience or show a willingness to work towards this qualification or RSA3 or skills gained by equivalent experience.
Skills and abilities
Essential
- Excellent communication skills both face to face and via telephone.
- Keyboard /Computer skills using Word/ Excel. Ability to learn new software programmes. Data inputting skills
- Able to diffuse potential conflict or aggressive situations. Good communication skills in dealing with members of the public
Experience
Essential
- Experience of clinic and/or reception work.
- Experience of working with the public in a busy public service
- Experience of working in the NHS
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
