Job summary
We are seeking to appoint an enthusiastic and experienced administrator to lead a small team of administrators within our paediatric community service in Enfield. The team works directly to the Child Development Team and is accountable to the Service Lead.
This post will suit a candidate who has leadership experience or is ready to take the next step in their career.
This post is an on-site position, however flexible working can be considered for the right candidate.
Main duties of the job
The post holder will be the point of contact for all administrative issues relating to Paediatrics. The post holder is expected to apply expert knowledge of patient pathway and administrative procedures to provide supervision and leadership in the delivery of a high quality, effective and efficient service for both the multidisciplinary team and patients, with a focus on delivering a positive patient experience, and excellent customer service.
The post holder will be required to work closely with other members of the administrative team and clinical teams, including managers, administrators, nursing and medical staff, allied health professionals and support workers and liaise with a range of staff internally and externally across the Trust and with partner and external organisations.
In addition, as the most senior member of the specialty administration function, the post holder will take on delegated duties from divisional management team members.
About us
The North Middlesex University Hospital NHS Trust is a medium-sized acute and community trust with over 525 beds and over 600 community staff, serving more than 600,000 people living across Enfield and Haringey and the surrounding areas, including Barnet and Waltham Forest.
The hospital has been on its present site for over 100 years and was established as an NHS trust by statute in December 1990. The Trust's services are provided on the North Middlesex University Hospital site as well as a range of community sites across the London Borough of Enfield, including at partner hospitals. They provide services in collaboration with a range of partners, including local GPs, acute, mental health and other community health service providers across North Central London.
In the year ending 31 March 2022, the Trust reported a turnover of £419.7m and employed almost 4,000 staff. Following the transfer of Enfield Community Services on 1st April 2023, this has increased as we have welcomed over 600 new staff including District Nurses, Community Matrons, Community Physiotherapists, Psychologists and many more across a wide range of adult and children's community services in Enfield. It is an exciting time to join North Mid as we continue our journey to become an integrated care organisation to deliver high quality, seamless care in our local communities, with a focus on tackling health inequalities.
Job description
Job responsibilities
The post holder will be responsible for ensuring the provision of an efficient, focused administrative service, supporting the achievement of the service and to plan and organise the work of administrative end secretarial services across a range of administrative functions that underpin the patient pathway.
Please see attached job description for the full job description.
Job description
Job responsibilities
The post holder will be responsible for ensuring the provision of an efficient, focused administrative service, supporting the achievement of the service and to plan and organise the work of administrative end secretarial services across a range of administrative functions that underpin the patient pathway.
Please see attached job description for the full job description.
Person Specification
Education/Qualification
Essential
- Degree or equivalent relevant experience
- Courses / further study attended to demonstrate evidence of personal development
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, Somerset, CIP and Cancer Alliance
- Experience of Partnership working
Desirable
- Knowledge of medical terminology
- Understanding the changing NHS environment and its impact on service provision and staff
Skills and abilities
Essential
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritize tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
Desirable
- Experience of drawing up staff rosters
- Experience of managing staff
Person Specification
Education/Qualification
Essential
- Degree or equivalent relevant experience
- Courses / further study attended to demonstrate evidence of personal development
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, Somerset, CIP and Cancer Alliance
- Experience of Partnership working
Desirable
- Knowledge of medical terminology
- Understanding the changing NHS environment and its impact on service provision and staff
Skills and abilities
Essential
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritize tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
Desirable
- Experience of drawing up staff rosters
- Experience of managing staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
