Job summary
The Advanced Patient Systems Officer will be responsible for overseeing the management of clinical systems and complex service user issues, responding to issues in a professional and timely manner. Liaison with supplier account managers to ensure prompt resolution to issues and communication with all Trust users is central to this role. Close work with Project Teams acting as an SME for key clinical systems and representing Patient Systems on Project Boards will ensure a smooth transition of new systems into the business as usual workflows
Main duties of the job
To provide complex clinical application support to service users
To diagnose complex issues and resolve where able. Escalation of issues to relevant team members, third party suppliers where appropriate
To monitor system performance and other issues, escalating recurrent or major problems or patterns to Senior Patient Systems Officer and contributing to their resolution
About us
North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospital here
Job description
Job responsibilities
The Advanced Patient Systems Officer will be responsible for overseeing the management of clinical systems and complex service user issues, responding to issues in a professional and timely manner. Liaison with supplier account managers to ensure prompt resolution to issues and communication with all Trust users is central to this role. Close work with Project Teams acting as an SME for key clinical systems and representing Patient Systems on Project Boards will ensure a smooth transition of new systems into the business as usual workflows
Job description
Job responsibilities
The Advanced Patient Systems Officer will be responsible for overseeing the management of clinical systems and complex service user issues, responding to issues in a professional and timely manner. Liaison with supplier account managers to ensure prompt resolution to issues and communication with all Trust users is central to this role. Close work with Project Teams acting as an SME for key clinical systems and representing Patient Systems on Project Boards will ensure a smooth transition of new systems into the business as usual workflows
Person Specification
Experience
Essential
- Experience of working at a senior level within a customer-focused and service environment.
- Working with staff at all levels across a multidisciplinary team in a variety of environments.
- Extensive knowledge and experience of Rio.
Desirable
- Team leadership experience in an IT customer-focused environment.
- Extensive knowledge and experience of System C Careflow products.
Skills and abilities
Essential
- Communicates complicated, difficult to explain IM&T issues to non IM&T staff/suppliers.; communicates very detailed IM&T information within peer groups
- Analyses, investigates and resolves complex IM&T queries, where there are a number of options; analyses user requirements which may require configuration of software and hardware
- Inputting and manipulating data, information into computer databases, system; uses fine tools when working on IM&T systems
- Allocates work to more junior staff in the section. / Undertakes day to day management of section e.g. recruitment, appraisal, performance, training; delivers specific specialist training on a range of IM&T subjects / delivers training in own specialism to other staff and organisations.
- Interprets data, creates reports; designs, develops or programs and maintains computer systems; maintains user IT accounts and system rights; maintains computer hardware. e.g. desktops, cabling, servers, printers; supports the development of IM&T training package with the wider training team.
- Modification or creation of aspects of information systems or hardware. E.g Changing modules within a reporting system, IT systems.
- complex presentations to large groups
Education and qualifications
Essential
- Knowledge of a range of IM&T areas acquired through qualification to degree or equivalent level or relevant experience
- Specialist knowledge acquired through post graduate diploma or equivalent experience
- In depth knowledge and experience of the use of IT in healthcare.
Desirable
- PRINCE 2 Foundation qualification in Project Management
- RIO systems administration training certification.
Person Specification
Experience
Essential
- Experience of working at a senior level within a customer-focused and service environment.
- Working with staff at all levels across a multidisciplinary team in a variety of environments.
- Extensive knowledge and experience of Rio.
Desirable
- Team leadership experience in an IT customer-focused environment.
- Extensive knowledge and experience of System C Careflow products.
Skills and abilities
Essential
- Communicates complicated, difficult to explain IM&T issues to non IM&T staff/suppliers.; communicates very detailed IM&T information within peer groups
- Analyses, investigates and resolves complex IM&T queries, where there are a number of options; analyses user requirements which may require configuration of software and hardware
- Inputting and manipulating data, information into computer databases, system; uses fine tools when working on IM&T systems
- Allocates work to more junior staff in the section. / Undertakes day to day management of section e.g. recruitment, appraisal, performance, training; delivers specific specialist training on a range of IM&T subjects / delivers training in own specialism to other staff and organisations.
- Interprets data, creates reports; designs, develops or programs and maintains computer systems; maintains user IT accounts and system rights; maintains computer hardware. e.g. desktops, cabling, servers, printers; supports the development of IM&T training package with the wider training team.
- Modification or creation of aspects of information systems or hardware. E.g Changing modules within a reporting system, IT systems.
- complex presentations to large groups
Education and qualifications
Essential
- Knowledge of a range of IM&T areas acquired through qualification to degree or equivalent level or relevant experience
- Specialist knowledge acquired through post graduate diploma or equivalent experience
- In depth knowledge and experience of the use of IT in healthcare.
Desirable
- PRINCE 2 Foundation qualification in Project Management
- RIO systems administration training certification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Middlesex University Hospital NHS Trust
Address
North Middlesex University Hospital and Community Setting
Sterling Way, London N18 1QX
London
N18 1QX
Employer's website
https://www.northmid.nhs.uk/ (Opens in a new tab)
