Job summary
- Provide day to day management to a team of Administration Assistants and Administration Coordinators, including handling of informal disciplinary, grievances, performance issues and sickness management.
- Clinic management - Add, cancel and block clinics for annual and study leave, ensuring that Trust targets are not Add ad-hoc clinics/clinic slots as required.
- Allocate work to the administration team, taking into account department priorities and using judgement to delegate work
- Ensure adequate cover across the department, through effective rota management and leave
- Ensure all patients receive the best and most appropriate treatment, tailored to the individual, for their illness in a timely manner and delivered by the most appropriate
- Responsible for the induction and on-going development of a team of administrators, taking responsibility for identifying training needs within the administration team in regards to data entry and pathway/waiting list management and acting upon
Main duties of the job
- Communicate complex or sensitive information clearly, effectively and appropriately with the multidisciplinary team, patients and their family, visitors or carers, and other clinicians involved in the care of the patient, g. General Practitioners.
- Role model excellent customer service skills to the wider administrative
- Provide patients with information about appointments or non-clinical advice and guidance regarding their
- Plays a key role in ensuring the patient pathway is co-ordinated in a smooth, timely manner.
About us
North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond.
Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing.
We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families.
For more information, please access the following link: https://www.northmid.nhs.uk/
Job description
Job responsibilities
- Ensure that all clinics are outcomed correctly within the 24 hour
- Experience in NHS patient pathways.
- Ensure patient demographic data is correct and updated if necessary, checking this at every patient interaction and supporting the administrative team to routinely do the
- Ensure accurate and timely data capture, for all routine and urgent
- Complete all validations for non-admitted/admitted patients in a timely fashion to ensure appropriate activity is captured in order to ensure income
- Proactively identify and follow up on key data items or outcomes that are absent or
- Use information systems to extract data to populate reporting templates as required, and in accordance with reporting
- Administer and maintain all relevant hospital information
- Maintain local department databases or logs to enable services to track status or performance in a required area, g. complaint responses.
- Identify potential delays or issues with a patient pathway or potential breaches, and take preventative steps to avoid
- Manage the outpatient waiting list, ensuring escalations are provided appointments within breach.
- Lead and take part in PTL meetings
- Manage slot utilisation and ensure all slots are being fully utilised.
Job description
Job responsibilities
- Ensure that all clinics are outcomed correctly within the 24 hour
- Experience in NHS patient pathways.
- Ensure patient demographic data is correct and updated if necessary, checking this at every patient interaction and supporting the administrative team to routinely do the
- Ensure accurate and timely data capture, for all routine and urgent
- Complete all validations for non-admitted/admitted patients in a timely fashion to ensure appropriate activity is captured in order to ensure income
- Proactively identify and follow up on key data items or outcomes that are absent or
- Use information systems to extract data to populate reporting templates as required, and in accordance with reporting
- Administer and maintain all relevant hospital information
- Maintain local department databases or logs to enable services to track status or performance in a required area, g. complaint responses.
- Identify potential delays or issues with a patient pathway or potential breaches, and take preventative steps to avoid
- Manage the outpatient waiting list, ensuring escalations are provided appointments within breach.
- Lead and take part in PTL meetings
- Manage slot utilisation and ensure all slots are being fully utilised.
Person Specification
Education and qualifications
Essential
- Degree or equivalent relevant experience
- Courses / further study attendedto demonstrate evidence of personal development
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, Somerset, CIP and Cancer Alliance.
- Experience of Partnership working.
Desirable
- Knowledge of medical terminology.
- Highly developed skills in: Project leadership, Problem solving & Data analysis.
- Understanding the changing NHS environment and its impact on service provision and staff.
Skills and abilities
Essential
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritizetasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
Experience
Essential
- Previous experience of working with the public and/or patients ina healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable
Personal qualities
Essential
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability - good time keeping
- Motivation to improve Patient services
- Commitment to team working
- Creative approach to problem solvingand service delivery
Desirable
- Ability to work flexibly to accommodate peaksand troughs of activity.
- Commitment to ongoing learning and personal development.
Values
Essential
- Demonstrable ability to meet Trust values
Person Specification
Education and qualifications
Essential
- Degree or equivalent relevant experience
- Courses / further study attendedto demonstrate evidence of personal development
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, Somerset, CIP and Cancer Alliance.
- Experience of Partnership working.
Desirable
- Knowledge of medical terminology.
- Highly developed skills in: Project leadership, Problem solving & Data analysis.
- Understanding the changing NHS environment and its impact on service provision and staff.
Skills and abilities
Essential
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritizetasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
Experience
Essential
- Previous experience of working with the public and/or patients ina healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable
Personal qualities
Essential
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability - good time keeping
- Motivation to improve Patient services
- Commitment to team working
- Creative approach to problem solvingand service delivery
Desirable
- Ability to work flexibly to accommodate peaksand troughs of activity.
- Commitment to ongoing learning and personal development.
Values
Essential
- Demonstrable ability to meet Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
