Job summary
The Trust's Patient First Management System is our lean management system. It is the operating system by which we efficiently deliver and improve our services every day, at every level, across the organisation. The aim of implementing and embedding Patient First is to develop our teams and their ability to problem solve, utilizing a system of tools, guided by our Trust values and respectful behaviours. Continuous improvement is a major part of Patient First, ensuring that every employee is involved in the process of improving.
This system supports delivery of exceptional quality every day. This is achieved through development of a culture that is a respectful, inclusive and invites improvement participation at every layer of our organisation, regardless of job role or profession.
The postholder is responsible for supporting these efforts by collaborating with clinical and operational leaders at all levels to drive sustainable continuous improvement processes through the organisation. This will include respectfully challenging the status quo in order to consistently deliver improvements in our processes and the care we provide.
Main duties of the job
The overall purpose of the role is to provide support for the deployment and maturing of the Patient First Management System across the Trust. This may include delivering training, facilitation of workshops, coaching leaders and staff in all elements of the management system and taking a key role in ongoing assessments of teams' maturity in utilizing Patient First. The role may also include organising and facilitating multi-disciplinary teams during the life cycle of improvement activity and require appropriate levels of governance e.g. Gateway reviews, stakeholder management etc.
This postholder is expected to develop professional relationships that support a strong focus on improvement and the behavioral growth needed to deliver our Strategic Initiatives, through embedment of Patient First. This will be accomplished through ongoing training, mentorship and coaching of individuals at all levels on continuous improvement methods and theory to ensure delivery and sustainability of their business and improvement work.
About us
LocationSituated in Edmonton, North London with a multi-cultural community, the area provides a wide range of facilities and is close to the heart of London. Central London is easily accessible, with Liverpool Street and Kings Cross approximately 30 minutes away by public transport.
BenefitsWe want to attract the best and brightest people to work at NMUH and that means looking after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are our most valuable asset and we believe that investing in colleagues is crucial if we want to enable everyone to reach their full potential.
Pay and Annual Leave? Generous annual leave: starting at 27 days and increasing after five and 10 years? Maternity/paternity and shared parental leave schemes? Sick pay for all substantive and permanent staff? Range of flexible working options across the Trust including compressed hours, term timecontracts, part-time working etc.? One of the best pension schemes in the UK
Job description
Job responsibilities
Please see the attached Job Description and Person specification for more information on the role requirements and duties.
Job description
Job responsibilities
Please see the attached Job Description and Person specification for more information on the role requirements and duties.
Person Specification
Research and development skills
Essential
- Stays abreast of lean/continuous improvement methodologies
Desirable
- Stays abreast of lean/continuous improvement methodologies and their application globally in healthcare.
- Continually evaluating and reviewing current processes and programmes
Qualifications
Essential
- 5 x GCSE's Grade C or higher (or equivalent) including English and Maths
- Completed Patient First Improvement System (PFMS) Training as part of a core team (or equivalent training in Lean from other organisations or industries) or Lean Yellow Belt Training (or equivalent significant experience in improvement delivery and coaching
- Masters qualification or equivalent experience within a workplace
Desirable
- Previous experience of a job role in a clinical setting
- Coaching qualification
- Lean Green Belt Training (or equivalent significant experience in improvement coaching)
Knowledge, training and experience
Essential
- Experience of being part of an improvement initiative using Lean/continuous improvement methodologies
- Experience of providing training to large/small groups
- Experience of presenting using Microsoft PowerPoint or similar
Desirable
- Experience of being part of a previous improvement initiative using Lean/continuous improvement methodologies within a healthcare setting
- Working knowledge of lean techniques; Huddles, Visual Management, 5S, Standard Work, A3 Problem Solving, Rapid Process Improvement Events, and other proven improvement approaches
- Experience in coaching or mentoring professionals in the application of lean/continuous improvement activity
- Experience of delivering an improvement methodology in a healthcare setting
Communication and relationship skills
Essential
- Proven ability to build strong relationships and reputation
- Excellent verbal and written communication skills to deliver complex lean concepts
- Ability to influence others where there is not a direct line management relationship
- Ability to coach teams sensitively in the use of improvement tools and methodologies
Analytical and judgmental skills
Essential
- Understands the application of lean/continuous improvement methodologies in a healthcare setting and that different approaches work in different places
- Ability to use data for improvement
- Ability to capture data and create performance charts
Planning and organisational skills
Essential
- High level of organisational skills to support the organisation, coordination and delivery of PFIS sessions
- High level of organisational skills to manage tasks and meet deadlines
Human resource skills
Essential
- Providing specialist training to staff on complex subjects both face-to-face and online
Information resources/IT Skills
Essential
- Good IT skills including Microsoft packages such as Outlook, PowerPoint, Word and Excel
Mental effort
Essential
- Ability to concentrate with an unpredictable work pattern
Personal qualities and attributes
Essential
- Self-starter who can work independently and as an active part of a wider team
Person Specification
Research and development skills
Essential
- Stays abreast of lean/continuous improvement methodologies
Desirable
- Stays abreast of lean/continuous improvement methodologies and their application globally in healthcare.
- Continually evaluating and reviewing current processes and programmes
Qualifications
Essential
- 5 x GCSE's Grade C or higher (or equivalent) including English and Maths
- Completed Patient First Improvement System (PFMS) Training as part of a core team (or equivalent training in Lean from other organisations or industries) or Lean Yellow Belt Training (or equivalent significant experience in improvement delivery and coaching
- Masters qualification or equivalent experience within a workplace
Desirable
- Previous experience of a job role in a clinical setting
- Coaching qualification
- Lean Green Belt Training (or equivalent significant experience in improvement coaching)
Knowledge, training and experience
Essential
- Experience of being part of an improvement initiative using Lean/continuous improvement methodologies
- Experience of providing training to large/small groups
- Experience of presenting using Microsoft PowerPoint or similar
Desirable
- Experience of being part of a previous improvement initiative using Lean/continuous improvement methodologies within a healthcare setting
- Working knowledge of lean techniques; Huddles, Visual Management, 5S, Standard Work, A3 Problem Solving, Rapid Process Improvement Events, and other proven improvement approaches
- Experience in coaching or mentoring professionals in the application of lean/continuous improvement activity
- Experience of delivering an improvement methodology in a healthcare setting
Communication and relationship skills
Essential
- Proven ability to build strong relationships and reputation
- Excellent verbal and written communication skills to deliver complex lean concepts
- Ability to influence others where there is not a direct line management relationship
- Ability to coach teams sensitively in the use of improvement tools and methodologies
Analytical and judgmental skills
Essential
- Understands the application of lean/continuous improvement methodologies in a healthcare setting and that different approaches work in different places
- Ability to use data for improvement
- Ability to capture data and create performance charts
Planning and organisational skills
Essential
- High level of organisational skills to support the organisation, coordination and delivery of PFIS sessions
- High level of organisational skills to manage tasks and meet deadlines
Human resource skills
Essential
- Providing specialist training to staff on complex subjects both face-to-face and online
Information resources/IT Skills
Essential
- Good IT skills including Microsoft packages such as Outlook, PowerPoint, Word and Excel
Mental effort
Essential
- Ability to concentrate with an unpredictable work pattern
Personal qualities and attributes
Essential
- Self-starter who can work independently and as an active part of a wider team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
