Job summary
Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on the job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.
We are seeking to appoint a methodical candidate with a mature attitude to join our busy team. For this role you will undertake a 18-22-month Business Administration development programme within the Oncology department through work-based learning and by attending regular training sessions. Successfully completing the training programme will lead to an Advanced Apprenticeship Level 3.
This position is on a fixed term contract with the opportunity to become permanent once the qualification is successfully completed and achieved. Please be advised if you already hold a relevant qualification in this subject area (Business Administration or Business Management) at this level (Level 3) or higher you are not eligible to apply for this particular role.
Main duties of the job
- Attendance at the daily and weekly RAG/MDT meetings and to be responsible for ensuring the attendance list is completed.
- Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff.
- Answer the telephone and responding to request or questions from patients, relatives, and colleagues and escalate as appropriate to the nurse in charge.
- Support the nursing staff to request the services of allied healthcare professionals as eg phlebotomist, porters, OT, PT etc.
- Maintain stock control such as stationery, clinical supplies, equipment using PECOS ordering system
- Arrange transport as required for patients discharged home and those who need treat and transfer. support the nurses on the ward to perform this task by ensuring they are fully trained to undertake this function as appropriate
- Ensuring the ward activity for Data Quality is updated in a timely manner and ensure no loose notes within the department these should be merged with the main notes in a timely manner
- Ensure GP letters are sent out in a timely manner
- Printing discharge letters for patients from CareFlow EPR
- Ensuring all notes of deceased patients are tracked and taken to the bereavement office in a timely manner
- Ensure those patients who meet the criteria for travelling via transport has the is implemented and transport booked in a timely manner
About us
North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospital here
Job description
Job responsibilities
Clerical Responsibilities:
- Attendance at the daily and weekly RAG/MDT meetings and to be responsible for ensuring the attendance list is completed.
- Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff.
- Receive/welcome visitors onto the ward and inform the nurse in charge of any query they may have.
- Answer the telephone and responding to request or questions from patients, relatives, and colleagues and escalate as appropriate to the nurse in charge.
- To work as directed under the supervision of the nurse in charge/ward manager
- Support the nursing staff to request the services of allied healthcare professionals as eg phlebotomist, porters, OT, PT etc.
- Maintain stock control such as stationery, clinical supplies, equipment using PECOS ordering system
- Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
- Ensure records are sent from the ward correctly complied and completed following patient discharge ensure patients notes/documentation not digitalised is stored in a safe manner, with records filed accurately within trust guidelines
- Ensure demographics of admitted, transferred, and discharged patients are updated electronically and manually. Ensure that Patient Flow accurately reflect the ward bed state. Participate in training of staff to use Patient Flow
- Arrange transport as required for patients discharged home and those who need treat and transfer. support the nurses on the ward to perform this task by ensuring they are fully trained to undertake this function as appropriate
- Ensure ward register is up to date with patient admissions and discharges
- Prepare and scan information onto the Trust IT systems as appropriate
- Work flexible in relation to start/finishing times to ensure the ward is supported across the busiest periods of the day to meet the needs of the service.
- Ensuring the ward activity for Data Quality is updated in a timely manner and ensure no loose notes within the department these should be merged with the main notes in a timely manner
- Ensure GP letters are sent out in a timely manner
- Printing discharge letters for patients from CareFlow EPR
- Ensuring all notes of deceased patients are tracked and taken to the bereavement office in a timely manner
- Ensure those patients who meet the criteria for travelling via transport has the is implemented and transport booked in a timely manner
Professional Responsibilities
- Ensure the delivery of all clerical details complies with departmental and trust policies procedures and guidelines
- Undertake a yearly annual review
- Ensure all mandatory training and any other relevant training as identified by the ward manager is completed
- Facilitate the smooth running of the service, dealing sensitively with any complaints, problems or issues arising, highlighting, and referring problems where necessary to the line manager or nurse in charge of the shift.
- Responsible for tracking and retrieving notes internally and externally
- Be aware of infection prevention and control policies, practices, and guidelines appropriate for your duties and you must follow these at all times to maintain a safe environment for patients, visitors and staff.
- Challenge poor infection prevention and control practices of others and to report any breaches, using appropriate Trust mechanisms (e.g. incident reporting policy).
- Ensure that your work methods are compliant with the Trusts agreed policies and procedures and do not endanger other people or yourself.
- Work on own initiative, within clear boundaries, taking a proactive management style towards areas of responsibility.
- Provide a friendly, courteous, and efficient point of contact to all service users.
Job description
Job responsibilities
Clerical Responsibilities:
- Attendance at the daily and weekly RAG/MDT meetings and to be responsible for ensuring the attendance list is completed.
- Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff.
- Receive/welcome visitors onto the ward and inform the nurse in charge of any query they may have.
- Answer the telephone and responding to request or questions from patients, relatives, and colleagues and escalate as appropriate to the nurse in charge.
- To work as directed under the supervision of the nurse in charge/ward manager
- Support the nursing staff to request the services of allied healthcare professionals as eg phlebotomist, porters, OT, PT etc.
- Maintain stock control such as stationery, clinical supplies, equipment using PECOS ordering system
- Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
- Ensure records are sent from the ward correctly complied and completed following patient discharge ensure patients notes/documentation not digitalised is stored in a safe manner, with records filed accurately within trust guidelines
- Ensure demographics of admitted, transferred, and discharged patients are updated electronically and manually. Ensure that Patient Flow accurately reflect the ward bed state. Participate in training of staff to use Patient Flow
- Arrange transport as required for patients discharged home and those who need treat and transfer. support the nurses on the ward to perform this task by ensuring they are fully trained to undertake this function as appropriate
- Ensure ward register is up to date with patient admissions and discharges
- Prepare and scan information onto the Trust IT systems as appropriate
- Work flexible in relation to start/finishing times to ensure the ward is supported across the busiest periods of the day to meet the needs of the service.
- Ensuring the ward activity for Data Quality is updated in a timely manner and ensure no loose notes within the department these should be merged with the main notes in a timely manner
- Ensure GP letters are sent out in a timely manner
- Printing discharge letters for patients from CareFlow EPR
- Ensuring all notes of deceased patients are tracked and taken to the bereavement office in a timely manner
- Ensure those patients who meet the criteria for travelling via transport has the is implemented and transport booked in a timely manner
Professional Responsibilities
- Ensure the delivery of all clerical details complies with departmental and trust policies procedures and guidelines
- Undertake a yearly annual review
- Ensure all mandatory training and any other relevant training as identified by the ward manager is completed
- Facilitate the smooth running of the service, dealing sensitively with any complaints, problems or issues arising, highlighting, and referring problems where necessary to the line manager or nurse in charge of the shift.
- Responsible for tracking and retrieving notes internally and externally
- Be aware of infection prevention and control policies, practices, and guidelines appropriate for your duties and you must follow these at all times to maintain a safe environment for patients, visitors and staff.
- Challenge poor infection prevention and control practices of others and to report any breaches, using appropriate Trust mechanisms (e.g. incident reporting policy).
- Ensure that your work methods are compliant with the Trusts agreed policies and procedures and do not endanger other people or yourself.
- Work on own initiative, within clear boundaries, taking a proactive management style towards areas of responsibility.
- Provide a friendly, courteous, and efficient point of contact to all service users.
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent
- Level 2 Literacy and Level 2 Numeracy
Desirable
- Business Administration Level 2 qualification
- Microsoft Office IT qualification
- A 2nd language
Experience
Essential
- Good organisational skills
- Knowledge and Experience of EPR systems
- Have experience of medical terminology
Desirable
- Working in an NHS Hospital
- Previous experience of working within a busy ward environment
- Knowledge of Trust PAS systems
Communications and Relationship Skills
Essential
- Able to demonstrate excellent verbal and written communications skills
- Demonstrates a flexible responsiveness in your approach to work
Desirable
- Experience of working with bereaved relatives
- SAGE and Thyme training or willing to undertake
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent
- Level 2 Literacy and Level 2 Numeracy
Desirable
- Business Administration Level 2 qualification
- Microsoft Office IT qualification
- A 2nd language
Experience
Essential
- Good organisational skills
- Knowledge and Experience of EPR systems
- Have experience of medical terminology
Desirable
- Working in an NHS Hospital
- Previous experience of working within a busy ward environment
- Knowledge of Trust PAS systems
Communications and Relationship Skills
Essential
- Able to demonstrate excellent verbal and written communications skills
- Demonstrates a flexible responsiveness in your approach to work
Desirable
- Experience of working with bereaved relatives
- SAGE and Thyme training or willing to undertake
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
