North Middlesex University Hospital NHS Trust

Band 4 Podiatry Administrator

Information:

This job is now closed

Job summary

To provide an efficient administrative and clerical support service in line with service requirements. As an important link between clinical staff, patients and managers, the post holder will be expected to project a positive and helpful image at all times.

To work as part of a team alongside other clerical staff and Clinicians within the department and to deliver a high quality service to other staff and patients.

Create a safe, friendly and caring environment, where people are treated with respect, courtesy and dignity.

Main duties of the job

  • Answer incoming calls, form the public, patients and any other health professionals in a responsive and sensitive manner.
  • Scheduling Clinics for Podiatry appointments, which incorporates booking and cancelling appointments.
  • To receive and upload information/referrals, both verbal and written from patients, GP's, carers and staff which require tact and sensitivity
  • To ensure all messages given verbally, written or by telephone are passed on to the correctly and within an agreed timescale
  • To operate a desktop PC and have a good working knowledge of the Trust's "Rio" System
  • Receive incoming post, emails, photocopying and collating document as required
  • To carry out ordering and take stock of team stationary and other items
  • Take responsibility for reporting issues/ concerns with IT systems and DATIX as appropriate
  • Undertake additional duties where appropriate as requested by the team/service line. To plan and coordinate your workload to ensure all deadlines are met and objective achieved
  • To maintain good standards of professionalism
  • They will be expected to use their own initiative to manage correspondence, deal with enquiries, issue of information on behalf of departmental heads as required, and ensuring messages are communicated to relevant staff in a suitable and timely manner.

About us

Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them.

Our Team is tight knit and work well together. This vacancy would suit a candidate looking for an administrative role working as a team to deliver high quality patient care.

Details

Date posted

21 September 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,460 to £31,909 a year per annum inclusive of HCAS (pro-rata)

Contract

Permanent

Working pattern

Part-time

Reference number

393-NMUH-882

Job locations

St Michael's Site

Chase Side Crescent

Enfield

EN2 0JB


Job description

Job responsibilities

To provide a high quality administrative, clerical and reception service for patients and their carers who access the Trust services.

Provide a professional level of customer service for the department.

To take responsibility for all aspects of the smooth running of the service area.

To organise both clinical and non-clinical staff ensuring that all available resources are managed effectively.

To manage problem situations as and when they arise, this includes technical, staffing issues, and service user and carer situations.

You will be required to use your initiative in all aspects of clerical work to efficiently prioritise work and meet deadlines, as the service line requires.

Your duties will encompass regular liaison regarding the keeping of the appointments, taking and transcribing minutes at meetings as necessary, telephone liaison as necessary with external agencies and making appointments at the request of the service.

You will assist in the maintenance of records, filing and photocopying and any duties essential to the comprehensive secretarial support service you will provide.

Job description

Job responsibilities

To provide a high quality administrative, clerical and reception service for patients and their carers who access the Trust services.

Provide a professional level of customer service for the department.

To take responsibility for all aspects of the smooth running of the service area.

To organise both clinical and non-clinical staff ensuring that all available resources are managed effectively.

To manage problem situations as and when they arise, this includes technical, staffing issues, and service user and carer situations.

You will be required to use your initiative in all aspects of clerical work to efficiently prioritise work and meet deadlines, as the service line requires.

Your duties will encompass regular liaison regarding the keeping of the appointments, taking and transcribing minutes at meetings as necessary, telephone liaison as necessary with external agencies and making appointments at the request of the service.

You will assist in the maintenance of records, filing and photocopying and any duties essential to the comprehensive secretarial support service you will provide.

Person Specification

Experience

Essential

  • Experience in MS office package
  • Office environment
  • Telephonist experience
  • Good communication Skills

Desirable

  • Rio knowledge
Person Specification

Experience

Essential

  • Experience in MS office package
  • Office environment
  • Telephonist experience
  • Good communication Skills

Desirable

  • Rio knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Middlesex University Hospital NHS Trust

Address

St Michael's Site

Chase Side Crescent

Enfield

EN2 0JB


Employer's website

https://www.northmid.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North Middlesex University Hospital NHS Trust

Address

St Michael's Site

Chase Side Crescent

Enfield

EN2 0JB


Employer's website

https://www.northmid.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Team Lead

Fiona Viner

f.viner@nhs.net

02087023221

Details

Date posted

21 September 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,460 to £31,909 a year per annum inclusive of HCAS (pro-rata)

Contract

Permanent

Working pattern

Part-time

Reference number

393-NMUH-882

Job locations

St Michael's Site

Chase Side Crescent

Enfield

EN2 0JB


Supporting documents

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