Job summary
To provide an efficient administrative and clerical support service in line with service requirements. As an important link between clinical staff, patients and GPs, the post holder will be expected to project a positive and helpful image at all times. Excellent communication skills are essential for this role as the post holder is very much front of house and will be the first line of contact for our colleagues and visitors.
Main duties of the job
- To provide administrative cover to the ward and ensuring that this is delivered to high standards.
- To ensure the timely administration of admissions and discharge summaries and GP notification on discharge ensuring that all data is recorded on the discharge database.
- To ensure PAS / Careflow is up to date and to know how accurate and timely data collection helps the Trust deliver patient care now and in the future.
- To help your team meet its data quality targets by using data reports to correct errors and be aware of ongoing performance. Errors/omissions identified in data quality reports should be corrected for those data items where it is possible to do so.
- To adhere to the Trust's service agreement procedures and manage the processing of referrals and admissions to ensure that all patient episodes are covered by a service agreement or overseas visitor authorisation.
- To assist and support in collating administrative requirements, for example, to collate information relating to quality monitoring of discharge summaries, as requested by the ward/service Manager.
- To ensure transport is booked and booked ready on time to prevent delayed discharge
About us
North Middlesex University Hospital NHS Trust is an acute district general hospital based in North London that serves the community in Enfield, Haringey and beyond. The Cape town/ Canterbury ward is based in Chase farm hospital, supporting a large range of services that include care of the elderly, patient that requires low rehabilitation and discharge services. .
We are looking for individuals who are enthusiastic, hardworking, customer focused, caring and compassionate, friendly, approachable and ultimately committed to providing high standards of quality care. In return, you will find absolute commitment to you and your development
Current requirements of the service are 09:00- 17:00 5 days a week including weekends.
As a Ward clerk you will be a vital member of our team supporting our ward and providing effective communication and liaising with admissions and discharges. Also, communicating with patient transport, nursing home, residential and community.We're proud of our trust and proud of the high quality services we provide to the community we serve. You can be part of it.
Job description
Job responsibilities
- Communicate effectively and with a friendly manner with all staff groups and families.
- To pass on any messages given in role to the appropriate person as soon as possible
- Contact next of kin on admission, discharge, update on care changes and appointments
- Adherence to the Trusts Equal Opportunities policy in the work place
- Respond to requests for information and, where appropriate, pass on information to others, maintaining confidentiality.
- Deal with day-to-day telephone enquires to the department
- Collect and sort departmental post and filling of patients notes
- Maintain and update paper-based records and IT based information as required.
- To process any documentation as requested and appropriate to department (e.g. booking in and out of medical records, processing stationary orders etc.
Job description
Job responsibilities
- Communicate effectively and with a friendly manner with all staff groups and families.
- To pass on any messages given in role to the appropriate person as soon as possible
- Contact next of kin on admission, discharge, update on care changes and appointments
- Adherence to the Trusts Equal Opportunities policy in the work place
- Respond to requests for information and, where appropriate, pass on information to others, maintaining confidentiality.
- Deal with day-to-day telephone enquires to the department
- Collect and sort departmental post and filling of patients notes
- Maintain and update paper-based records and IT based information as required.
- To process any documentation as requested and appropriate to department (e.g. booking in and out of medical records, processing stationary orders etc.
Person Specification
Criterias
Essential
- Equivalent standard of education with emphasis on numeracy and literacy
- Ability to file in alphabetical and numerical order
- Keyboard skills
- Clear communication skills
- Ability to empathise with patients.
- Ability to work as part of a team
- Ability to prioritise tasks and work without direct supervision
- Ability to become proficient in PTS within three months (with training
- Providing customer focused service
- Meeting and assisting people in person and by telephone
- Dealing effectively and sympathetically with difficult situations
- Ability to file in alphabetical and numerical order
Person Specification
Criterias
Essential
- Equivalent standard of education with emphasis on numeracy and literacy
- Ability to file in alphabetical and numerical order
- Keyboard skills
- Clear communication skills
- Ability to empathise with patients.
- Ability to work as part of a team
- Ability to prioritise tasks and work without direct supervision
- Ability to become proficient in PTS within three months (with training
- Providing customer focused service
- Meeting and assisting people in person and by telephone
- Dealing effectively and sympathetically with difficult situations
- Ability to file in alphabetical and numerical order
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Middlesex University Hospital NHS Trust
Address
T7 Medical North Middlesex University Hospital NHS Trust
Sterling Way
Edmonton London
N18 1QX
Employer's website
https://www.northmid.nhs.uk/ (Opens in a new tab)
