Job summary
We are seeking to appoint an enthusiastic and dynamic candidate to the role of Apprentice Human Resources Receptionist for an apprenticeship programme for a period of 19 months. Upon successful passing of the apprenticeship course, the postholder would be made permanent at Band 3 in the role.
Main duties of the job
The role of an Apprentice:
To undertake a 19-month development programme in Business Administration - Human Resources department, through work based learning and by attending regular training sessions.
Supervision and support will be provided during all tasks, enabling the apprentice to work
within the organization to gain experience, confidence and to deliver effective and safe patient focused support, to the designated team. Successfully completing the training programme will lead to an Intermediate Apprenticeship Level 2 qualification.
The role of an Apprentice Recruitment Assistant is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the Recruitment Service. This will include managing the Resourcing team inbox and supporting the Recruitment team in a full range of admin duties, dealing with telephone and face to face queries in a professional and courteous manner.
About us
Resourcing Team
The Resourcing team at North Middlesex University Hospital NHS Trust has been through a significant period of change in the past 12 months, with the implementation of all transactional recruitment services moving across to a new centralised service consisting of the following Trusts with effect from 1st December 2021;
- North Middlesex University Hospital NHS Trust
- Royal Free Hospital Foundation NHS Trust
- University College London Hospitals NHS Foundation Trust
- Whittington Health NHS Trust
- Camden & Islington NHS Foundation Trust
- Barnet, Enfield, & Haringey Mental Health NHS Trust
- Tavistock & Portman NHS Foundation Trust
- Royal National Orthopaedic Hospital NHS Trust
However, all other recruitment services inclusive of bank staffing, bulk recruitment, honorary contracts, overseas recruitment, and HEE medical rotation services including relocation expenses and exception reporting will remain in the service. The service will also manage and undertake the calendar of recruitment events including the attendance of job fairs, and hosting Trust recruitment open days and events. This would be an ideal role for someone with recruitment experience looking to expand their knowledge and develop into a more senior role.
Job description
Job responsibilities
Roles and responsibilities within this role will include, but not be limited to:
- To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high-quality service to other staff and patients.
- To provide a high-quality reception and administrative service for the Human Resources department and to ensure appointments are made in line with Trust policies, guidelines, and departmental protocols.
- To manage the Resourcing inbox, distributing e-mails to the relevant team/department and dealing with all incoming queries as first point of contact.
- Assisting in the planning, preparation and execution of all internal HR/OD events including but not limited to Recruitment Fairs, Internal Open Days, Staff Awards and other on-going events within the Human Resources and Organisational Development umbrella.
- Retrieve and process mail, incoming and outgoing telephone calls in accordance with Trust Policies.
- Undertake office management duties such as maintaining stock levels of required consumables and raising orders to managers as required.
- Gain the knowledge in the event of the hospital system failure the relevant disaster recovery procedure is followed.
- Accurately input, retrieve and collate information using departmental and Trust computer systems in a timely way being mindful of data protection at all times.
- Respond promptly and efficiently to routine queries referring queries on to other personnel as appropriate.
- To undertake clerical support i.e., filing, photocopying, typing and retrieval of documentation in line with Trust and departmental procedures.
- To ensure all Health & Safety guidelines are followed and equipment is used according to instruction. Any potential hazards and accidents to be reported and recorded promptly in line with Trust policies and procedures.
- To ensure that confidentiality is strictly adhered to in line with legislation and Trust policies and procedures.
- To report any service or performance shortfalls to the Management team and work as part of the team in order to address and resolve any issues.
Job description
Job responsibilities
Roles and responsibilities within this role will include, but not be limited to:
- To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high-quality service to other staff and patients.
- To provide a high-quality reception and administrative service for the Human Resources department and to ensure appointments are made in line with Trust policies, guidelines, and departmental protocols.
- To manage the Resourcing inbox, distributing e-mails to the relevant team/department and dealing with all incoming queries as first point of contact.
- Assisting in the planning, preparation and execution of all internal HR/OD events including but not limited to Recruitment Fairs, Internal Open Days, Staff Awards and other on-going events within the Human Resources and Organisational Development umbrella.
- Retrieve and process mail, incoming and outgoing telephone calls in accordance with Trust Policies.
- Undertake office management duties such as maintaining stock levels of required consumables and raising orders to managers as required.
- Gain the knowledge in the event of the hospital system failure the relevant disaster recovery procedure is followed.
- Accurately input, retrieve and collate information using departmental and Trust computer systems in a timely way being mindful of data protection at all times.
- Respond promptly and efficiently to routine queries referring queries on to other personnel as appropriate.
- To undertake clerical support i.e., filing, photocopying, typing and retrieval of documentation in line with Trust and departmental procedures.
- To ensure all Health & Safety guidelines are followed and equipment is used according to instruction. Any potential hazards and accidents to be reported and recorded promptly in line with Trust policies and procedures.
- To ensure that confidentiality is strictly adhered to in line with legislation and Trust policies and procedures.
- To report any service or performance shortfalls to the Management team and work as part of the team in order to address and resolve any issues.
Person Specification
Qualifications
Essential
- Education to GCSE or equivalent to Level 1 Functional Skills (Level 2 qualifications will be undertaken as part of the course)
Desirable
- Microsoft Office IT qualification
Experience
Essential
- Good working knowledge of IT Microsoft Packages such as Outlook, Word, Excel and other relevant programmes.
- Organisational and prioritisation experience.
Desirable
- Previous NHS experience, particularly in an administrative role
Skills and abilities
Essential
- Willingness to learn and committed to studies to achieve qualifications.
- Ability to develop effective working relationships across the organization.
- Ability to communicate effectively and sensitively with others from a variety of backgrounds, both verbal and written.
- Demonstrate understanding re the importance of confidentiality and data protection.
Person Specification
Qualifications
Essential
- Education to GCSE or equivalent to Level 1 Functional Skills (Level 2 qualifications will be undertaken as part of the course)
Desirable
- Microsoft Office IT qualification
Experience
Essential
- Good working knowledge of IT Microsoft Packages such as Outlook, Word, Excel and other relevant programmes.
- Organisational and prioritisation experience.
Desirable
- Previous NHS experience, particularly in an administrative role
Skills and abilities
Essential
- Willingness to learn and committed to studies to achieve qualifications.
- Ability to develop effective working relationships across the organization.
- Ability to communicate effectively and sensitively with others from a variety of backgrounds, both verbal and written.
- Demonstrate understanding re the importance of confidentiality and data protection.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
