Job summary
Our brilliant deputy head of communications and engagement is taking a well-earned break to travel overseas, and we're looking to get some top-notch cover for his skills and expertise - and for you teach us some new things!
In this post, you will lead on some important and fast-moving work programmes which have genuine impact on local people and their health and lives. From maternity and neonatal care, to A&E, via sexual health services, planned surgery, outpatients, health visiting and school nurses, North Mid provides a wide range of health and care for people in Enfield, Haringey and beyond. We're proud to be part of a supportive, engaged and diverse community which holds us to account, and drives us to improve all the time.
We are looking for someone knows their way around the health service and understands why it's so important for patients, staff, and stakeholders to be able to communicate effectively with their busy local provider of acute and community services . However specific NHS experience isn't essential, and we're open to you demonstrating how your skills fit the needs of North Mid.
This role provides line management to one post, and encompasses a mixture of strategic, tactical and hands-on communications work, across all disciplines from stakeholder engagement to social media.
Tell us how you can make us better, and we'll help you thrive with us for a brilliant career step.
Main duties of the job
As deputy to the head of communications, engagement and fundraising, and with a full portfolio in their own right, the postholder will be responsible for building and promoting a positive reputation for the Trust through the expert tactical deployment and continuous improvement of all Trust-related day-to-day communications activity. The postholder will play a key role in delivering the Trust's overall communications and engagement strategy, among primarily external audiences.
The postholder will be the Trust's lead on proactive relationship management with external stakeholders, including communication partnerships within the north central London ICS, and the emerging provider alliance, and will lead on our engagement with these emerging bodies on a range of often sensitive, complex, confidential and sometimes contentious issues.
About us
North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond.
Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing.
We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families.
For more information, please access the following link: https://www.northmid.nhs.uk/
Job description
Job responsibilities
Duties and responsibilities of this post:
- Support the head of communications, engagement and fundraising, and other senior managers, by leading delivery of a high quality external communications and stakeholder relations service for the
- Build and promote positive relationships with the media, staff and key stakeholders through proactive and reactive digital communications, speaking on behalf of and representing senior personnel (including the CEO) when necessary. This may include identifying potentially hostile situations and working to ensure a positive environment for all involved.
- Engage staff across the Trust and key stakeholders to develop a pipeline of positive stories which help the Trust to maintain and build upon its reputation and deliver its objectives.
- Lead on developing and delivering a strategic plan of often complex communication and engagement opportunities, events, risks, and mitigations, set out in a forward-looking grid covering both short- and long-term (at least 12 months) activity, which supports ongoing delivery of the Trusts communications and engagement strategy and organisational narrative. This will include being responsible for advising senior personnel on any changes or updates to the strategic plan and the postholder will need to have a flexible approach.
- Lead on digital communications for the Trust, and develop and deliver relevant tactical communications and engagement plans to support sustainable delivery of the Trusts forward-planning grid
- Monitor and review Trust media and social media coverage, checking for inaccuracies and using highly-developed judgement and analytical skills, sometimes on highly complex or contentious topics, and provide expert advice to senior personnel on next steps, taking into account all options and then co-ordinating responses where
- Work flexibly with the communications team, internal and external stakeholders to ensure that Trust communications are resilient and the communications team are responsive to changing demands on the
- Oversee compliance of communication materials across range of channels with accessible design principles, NHS identity requirements and local branding
- Produce publications and online material of a very high quality, writing and/or editing as appropriate and liaising with printers and designers where
- Support organisation of corporate events as well as coordinating VIP visits
- Provide digital communications and engagement support and advice to the Trust, including programme of training for continual improvement
- Deputise for the Head of Communications, Engagement, and Fundraising when
- Build relationships with communications colleagues in allied organisations within north central London, region, and wider health and care system/public sector to ensure a co-ordinated approach to social media and wider communications
- Contribute to the development and delivery of the Trusts communication strategy, developing and maintaining strong working relationships with the media, the public and all external stakeholders.
- Devise innovative content and ideas for use across all media channels.
- Develop and manage the hospitals website to keep it user friendly and
- Contribute to communications team activity as required, particularly in relation to social and digital media channels
- Line manage communications officer (b5), including overseeing development, day-to-day work delivery, and performance management as necessary, in line with Trust policies and best practice on line management of junior and developing staff.
- Responsible for budgets relating to external communications materials and contributing to devising the communications, engagement and fundraising departmental budget and financial initiatives.
- Lead complex communications projects, as
- Regularly handle information of an extremely confidential and sensitive
- Any other duties deemed appropriate to the grade and workload as requested by the Head of Communications and
- Where required, support the Trusts Emergency Planning and Business Continuity arrangements/responses.
- Participate in the Trusts in-house communications oncall rota, providing major incident communications and engagement expertise out-of-hours, on a rotational basis.
- Contribute to the corporate development of the Trust through the leadership of key areas of
- Make positive and value-added contribution to the Trust Communications,
- Proactively review and support their own personal
- Attend meetings at other sites, including taking relevant supporting materials and papers.
- Ensure that confidentiality of information, both oral and written, is maintained at all
Job description
Job responsibilities
Duties and responsibilities of this post:
- Support the head of communications, engagement and fundraising, and other senior managers, by leading delivery of a high quality external communications and stakeholder relations service for the
- Build and promote positive relationships with the media, staff and key stakeholders through proactive and reactive digital communications, speaking on behalf of and representing senior personnel (including the CEO) when necessary. This may include identifying potentially hostile situations and working to ensure a positive environment for all involved.
- Engage staff across the Trust and key stakeholders to develop a pipeline of positive stories which help the Trust to maintain and build upon its reputation and deliver its objectives.
- Lead on developing and delivering a strategic plan of often complex communication and engagement opportunities, events, risks, and mitigations, set out in a forward-looking grid covering both short- and long-term (at least 12 months) activity, which supports ongoing delivery of the Trusts communications and engagement strategy and organisational narrative. This will include being responsible for advising senior personnel on any changes or updates to the strategic plan and the postholder will need to have a flexible approach.
- Lead on digital communications for the Trust, and develop and deliver relevant tactical communications and engagement plans to support sustainable delivery of the Trusts forward-planning grid
- Monitor and review Trust media and social media coverage, checking for inaccuracies and using highly-developed judgement and analytical skills, sometimes on highly complex or contentious topics, and provide expert advice to senior personnel on next steps, taking into account all options and then co-ordinating responses where
- Work flexibly with the communications team, internal and external stakeholders to ensure that Trust communications are resilient and the communications team are responsive to changing demands on the
- Oversee compliance of communication materials across range of channels with accessible design principles, NHS identity requirements and local branding
- Produce publications and online material of a very high quality, writing and/or editing as appropriate and liaising with printers and designers where
- Support organisation of corporate events as well as coordinating VIP visits
- Provide digital communications and engagement support and advice to the Trust, including programme of training for continual improvement
- Deputise for the Head of Communications, Engagement, and Fundraising when
- Build relationships with communications colleagues in allied organisations within north central London, region, and wider health and care system/public sector to ensure a co-ordinated approach to social media and wider communications
- Contribute to the development and delivery of the Trusts communication strategy, developing and maintaining strong working relationships with the media, the public and all external stakeholders.
- Devise innovative content and ideas for use across all media channels.
- Develop and manage the hospitals website to keep it user friendly and
- Contribute to communications team activity as required, particularly in relation to social and digital media channels
- Line manage communications officer (b5), including overseeing development, day-to-day work delivery, and performance management as necessary, in line with Trust policies and best practice on line management of junior and developing staff.
- Responsible for budgets relating to external communications materials and contributing to devising the communications, engagement and fundraising departmental budget and financial initiatives.
- Lead complex communications projects, as
- Regularly handle information of an extremely confidential and sensitive
- Any other duties deemed appropriate to the grade and workload as requested by the Head of Communications and
- Where required, support the Trusts Emergency Planning and Business Continuity arrangements/responses.
- Participate in the Trusts in-house communications oncall rota, providing major incident communications and engagement expertise out-of-hours, on a rotational basis.
- Contribute to the corporate development of the Trust through the leadership of key areas of
- Make positive and value-added contribution to the Trust Communications,
- Proactively review and support their own personal
- Attend meetings at other sites, including taking relevant supporting materials and papers.
- Ensure that confidentiality of information, both oral and written, is maintained at all
Person Specification
Education / Qualifications
Essential
- Educated to a degree level or equivalent qualification
- Further qualification/experience in fundraising, grants and income generation methodologies, communications or marketing to masters level or equivalent
Skills & Abilities
Essential
- Excellent written, verbal and presentation skills, including the ability to turn complex information or jargon into plain English
- An ability to brief people clearly and succinctly.
- Ability to communicate effectively and confidently with all levels of staff, external agencies and the general public
- Excellent project management and organisational skills with ability to see projects through with minimal supervision to tight deadlines
Desirable
- Experience of MS office and windows platforms
- Creative skills, especially grant and bid design
Knowledge & Experience
Essential
- Highly specialist fundraising knowledge and experience, underpinned by theory and practice, gained in a fundraising organisation
- Knowledge and experience of communications, public engagement, public relations and marketing
- ubstantial knowledge and understanding of the NHS, how it is organised and the political environment in which it operates
- Experience in similar fundraising, communication and engagement role with experience in dealing with legacy donations
- Experience of developing fundraising activities which income generate
- xperience of producing fundraising information for a wide range of stakeholders, including the public and staff - e.g. newsletters, leaflets, brochures
- Working knowledge of the Charity Commission legislation and the requirements for NHS organisations to report and comply
- Experience of working in the NHS or other public / charitable sector organisation
Personal Qualities
Essential
- A track record of delivering objectives against tight deadlines
- Fast worker and excellent multi-tasking skills who works well under pressure in a busy environment
- Excellent negotiating skills and an ability to build a rapport with potential income partners and sponsors
- Calm under pressure, resilient and professional
Person Specification
Education / Qualifications
Essential
- Educated to a degree level or equivalent qualification
- Further qualification/experience in fundraising, grants and income generation methodologies, communications or marketing to masters level or equivalent
Skills & Abilities
Essential
- Excellent written, verbal and presentation skills, including the ability to turn complex information or jargon into plain English
- An ability to brief people clearly and succinctly.
- Ability to communicate effectively and confidently with all levels of staff, external agencies and the general public
- Excellent project management and organisational skills with ability to see projects through with minimal supervision to tight deadlines
Desirable
- Experience of MS office and windows platforms
- Creative skills, especially grant and bid design
Knowledge & Experience
Essential
- Highly specialist fundraising knowledge and experience, underpinned by theory and practice, gained in a fundraising organisation
- Knowledge and experience of communications, public engagement, public relations and marketing
- ubstantial knowledge and understanding of the NHS, how it is organised and the political environment in which it operates
- Experience in similar fundraising, communication and engagement role with experience in dealing with legacy donations
- Experience of developing fundraising activities which income generate
- xperience of producing fundraising information for a wide range of stakeholders, including the public and staff - e.g. newsletters, leaflets, brochures
- Working knowledge of the Charity Commission legislation and the requirements for NHS organisations to report and comply
- Experience of working in the NHS or other public / charitable sector organisation
Personal Qualities
Essential
- A track record of delivering objectives against tight deadlines
- Fast worker and excellent multi-tasking skills who works well under pressure in a busy environment
- Excellent negotiating skills and an ability to build a rapport with potential income partners and sponsors
- Calm under pressure, resilient and professional
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
