Job summary
We have an opportunity to recruit three band 5 patient pathway leads for our Foot & Ankle/Pni & Spinal departments
The post holders, working closely with the Deputy Service Manager.
The role of the Patient Pathway Lead is key to ensuring our patients are supported throughout the care they receive at RNOH. The post holder will apply expert knowledge of patient pathway and administrative procedures to provide supervision and leadership in the delivery of a high quality, effective and efficient service for the multidisciplinary team and patients, with a focus on delivery a positive experience and excellent customer service.
Main duties of the job
The post holder will expertly support the team to manage the whole patient pathway, from referral to discharge, including first outpatient appointment, diagnostics, planning of treatment, treatment, and follow-up appointments. The Patient Pathway Lead will work closely with clinicians and operational staff to provide an efficient and effective administrative service to the multidisciplinary team, acting as a source of expert advice and support for trouble shooting non-routine matters or resolving initial complaints. The Patient Pathway Lead is responsible for monitoring waiting lists and capacity within a service, proactively acting upon issues and working with more senior managers and the clinical team to resolve them, in order to ensure access and quality targets are met for the service.
Communication & Patient Liaison
Co-ordinating Care
Data Management & Quality
Supporting Clinical Teams
Management responsibilities
Service Development and Improvement
About us
At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:
- Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
- Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
- Ranked #1 among all Acute Specialist Trusts for "We work flexibly."
At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
Joining our organisation means enjoying a wide range of staff benefits, including:
- 24/7 access to wellbeing support through our Employee Assistance Programme.
- A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
- A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
- Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare
At RNOH, we are more than a workplace--we are committed to patients, to excellence and the wellbeing of our staff.
Job description
Job responsibilities
The role of the Patient Pathway Lead is key to ensuring our patients are supported throughout the care they receive at RNOH. The post holder will apply expert knowledge of patient pathway and administrative procedures to provide supervision and leadership in the delivery of a high quality, effective and efficient service for the multidisciplinary team and patients, with a focus on delivery a positive experience and excellent customer service.
The post holder will expertly support the team to manage the whole patient pathway, from referral to discharge, including first outpatient appointment, diagnostics, planning of treatment, treatment, and follow-up appointments. The Patient Pathway Lead will work closely with clinicians and operational staff to provide an efficient and effective administrative service to the multidisciplinary team, acting as a source of expert advice and support for trouble shooting non-routine matters or resolving initial complaints.
The Patient Pathway Lead is responsible for monitoring waiting lists and capacity within a service, proactively acting upon issues and working with more senior managers and the clinical team to resolve them, in order to ensure access and quality targets are met for the service.
Job description
Job responsibilities
The role of the Patient Pathway Lead is key to ensuring our patients are supported throughout the care they receive at RNOH. The post holder will apply expert knowledge of patient pathway and administrative procedures to provide supervision and leadership in the delivery of a high quality, effective and efficient service for the multidisciplinary team and patients, with a focus on delivery a positive experience and excellent customer service.
The post holder will expertly support the team to manage the whole patient pathway, from referral to discharge, including first outpatient appointment, diagnostics, planning of treatment, treatment, and follow-up appointments. The Patient Pathway Lead will work closely with clinicians and operational staff to provide an efficient and effective administrative service to the multidisciplinary team, acting as a source of expert advice and support for trouble shooting non-routine matters or resolving initial complaints.
The Patient Pathway Lead is responsible for monitoring waiting lists and capacity within a service, proactively acting upon issues and working with more senior managers and the clinical team to resolve them, in order to ensure access and quality targets are met for the service.
Person Specification
Planning & Organisational Skills
Essential
- Able to work independently, managing own workload and prioritising tasks.
IT skills
Essential
- Advanced keyboard skills, and competent use of IT.
Desirable
- Experience of using a patient record system Knowledge of the Epic patient electronic health record system
Responsibility for Equality, Diversity and Inclusion
Essential
- Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices
Communication & Relationship Skills
Essential
- Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives)
- Able to induct new staff into the department, demonstrating tasks to colleagues.
Knowledge, Training & Experience
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Operational management within a management role.
- Experience of supervising a team of staff
Person Specification
Planning & Organisational Skills
Essential
- Able to work independently, managing own workload and prioritising tasks.
IT skills
Essential
- Advanced keyboard skills, and competent use of IT.
Desirable
- Experience of using a patient record system Knowledge of the Epic patient electronic health record system
Responsibility for Equality, Diversity and Inclusion
Essential
- Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices
Communication & Relationship Skills
Essential
- Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives)
- Able to induct new staff into the department, demonstrating tasks to colleagues.
Knowledge, Training & Experience
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Operational management within a management role.
- Experience of supervising a team of staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
