Job summary
As we strive for continued improvement and excellence we are seeking an outstanding individual to join our team as Senior Operations Manager. Your contributions will be instrumental in shaping the future of RNOH.
As the Senior Operations Manager, you will play a critical role in shaping the future of surgery and cancer services within our Trust. You will work closely with clinical leaders, operational teams and external partners to drive excellence, innovation and patient-centred care.
Your role will also encompass significant input of operational delivery of a new Electronic Health Record, leveraging technology to optimise clinical and operational performance.
In addition to your operational responsibilities, you will demonstrate exemplary leadership qualities, fostering a culture of continuous improvement, compassionate leadership and supporting the development of our diverse workforce. Your commitment to our Trust values, equality, diversity, and inclusion will be paramount in creating an environment where everyone feels valued and can thrive.
Main duties of the job
As Senior Operations Manager you are accountable to the Unit Director of Operations for Surgery and Cancer Services for the effective and efficient day to day operation of the hospital, delivering patient care to the highest levels of safety and quality, meeting all national and local performance criteria and targets, whilst operating within agreed financial parameters.
The portfolio for is broad and a great opportunity to make an impactful and positive difference. Services include: Upper Limb, Joint Reconstruction, Sarcoma and Hip and Knee.
About us
At the Royal National Orthopaedic Hospital (RNOH), we're proud to be recognised as a global leader in our field and the UK's leading orthopaedic hospital. We have demonstrated some of the best performance nationally in our patient and staff experience surveys and have invested in key people, infrastructure and services to support our continued growth. Everything we have achieved and continue to achieve is testament to the continued commitment and dedication of our staff to our patients, the Trust and each other.
As we embark on the next stage of our ambitious strategy delivery and implementation of an EPR, now has never been a better time to join us. To succeed in this role you will be a healthcare leader with substantial operational experience, innovative mind-set, proactive, reliable, influential, excellent communication skills and who leads with compassion.
Our strategy is centred on four pillars enabling us to ensure our sustainability and our ability to continue delivering care to patients that is amongst the best in the world.
Significantly grow in scale
Increase efficiency
Work through multiple partnerships
Be a great place to work and receive care
This is an exciting time to join RNOH. We look forward to hearing from you.
Job description
Job responsibilities
Service Delivery and Improvement: Be responsible for interpreting national guidance and translating it into service development plans to align national direction/strategies and regional priorities, considering the necessary changes in current practice and resources implications.
Develop, produce and present recommendations and business plans for the development of the service as required and directed under the memorandum of understanding.
Performance Management: Ensure that operational efficiency indicators, including Model Hospital and other benchmarking tools, are deployed to measure and develop plans for the effective and efficient running of paediatrics spinal surgery across London.
Ensure that systems and processes exist to measure and deliver required national and local access, efficiency and other targets as specified by the Trust and wider NHS.
Leadership and Management: Provide expert project and programme management leadership to partners/projects. Operate in a highly political and sensitive environment.
Financial Management: Be accountable for the programme budget expenditure and regular reporting to the regional Paediatric Spinal Innovation Oversight Group ensuring delivery within the financial and resources envelope.
Job description
Job responsibilities
Service Delivery and Improvement: Be responsible for interpreting national guidance and translating it into service development plans to align national direction/strategies and regional priorities, considering the necessary changes in current practice and resources implications.
Develop, produce and present recommendations and business plans for the development of the service as required and directed under the memorandum of understanding.
Performance Management: Ensure that operational efficiency indicators, including Model Hospital and other benchmarking tools, are deployed to measure and develop plans for the effective and efficient running of paediatrics spinal surgery across London.
Ensure that systems and processes exist to measure and deliver required national and local access, efficiency and other targets as specified by the Trust and wider NHS.
Leadership and Management: Provide expert project and programme management leadership to partners/projects. Operate in a highly political and sensitive environment.
Financial Management: Be accountable for the programme budget expenditure and regular reporting to the regional Paediatric Spinal Innovation Oversight Group ensuring delivery within the financial and resources envelope.
Person Specification
Qualifications and Training
Essential
- oEducated to Masters level or equivalent level of experience of working at a senior level in specialist area i.e. programme management
- oProject/Programme Management qualification e.g. PRINCE 2 or equivalent experience
Experience
Essential
- oExperience of successfully leading large or complex improvement projects and programmes
- oExpert knowledge of portfolio, programme and project management in a NHS context
- oExperience of working and influencing senior teams
Desirable
- oExperience in working with Children's Services within the NHS
Knowledge and Skills
Essential
- oHighly developed communication skills with the capability to analyse, review and make sense of highly complex, sensitive or contentious information across a diverse range of subjects responding openly to questions to ensure full understanding and engagement
- oEvidence of planning and delivering programmes and projects and services on time
- oAbility to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
Personal Attributes
Essential
- oDemonstrable commitment to partnership working with a range of external organisations.
- oWorks well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others Consistently looks to improve what they do, looks for successful tried and tested ways of working, and also seeks out innovation
Person Specification
Qualifications and Training
Essential
- oEducated to Masters level or equivalent level of experience of working at a senior level in specialist area i.e. programme management
- oProject/Programme Management qualification e.g. PRINCE 2 or equivalent experience
Experience
Essential
- oExperience of successfully leading large or complex improvement projects and programmes
- oExpert knowledge of portfolio, programme and project management in a NHS context
- oExperience of working and influencing senior teams
Desirable
- oExperience in working with Children's Services within the NHS
Knowledge and Skills
Essential
- oHighly developed communication skills with the capability to analyse, review and make sense of highly complex, sensitive or contentious information across a diverse range of subjects responding openly to questions to ensure full understanding and engagement
- oEvidence of planning and delivering programmes and projects and services on time
- oAbility to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
Personal Attributes
Essential
- oDemonstrable commitment to partnership working with a range of external organisations.
- oWorks well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others Consistently looks to improve what they do, looks for successful tried and tested ways of working, and also seeks out innovation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
