Job summary
The EHR Business Transformation Project Support Officer role will work with the EHR BusinessTransformation Workstream Leads and Information Officers to support the Business ChangeManagement, Engagement, Communications and Benefits initiatives.
Main duties of the job
The post-holder will act as a project management specialist within theBusiness Transformation Workstream will act as a project specialist and help embed excellent project management approaches to deliver these workstreams on time and to quality. They will work closely with members of the Information Officers, Business Transformation (Business Change, Engagement and Benefits to provide practical administration and project management support, such as meeting organisation and notation, dependencies actions and risk tracking, updating project plans. This will include tracking risks,project plans, dependencies.
About us
RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/
Job description
Job responsibilities
To communicate effectively to relevant stakeholders.To provide regular project updates, monitor progress against plan, highlightreporting packs, delivery of the project and post project review to theProgramme Board.To provide written reports at agreed periods of time on the measuredsuccess of the Workstreams and their constituent partsTo build effective relationships with internal staff and external partners tofacilitate optimal joint working to create innovative ways to supportdevelopment and implementation of improvement projects andprogrammes.The post holder is required to deal effectively with staff of all levelsthroughout the Trust as and when they encounter on a day-to-day basis. Inaddition, the post holder will deal with the wider healthcare community andexternal organisations such as UCLH and Epic . This will include verbal,written and electronic media.Prepare and present written and oral progress reports setting out progressin relation to the work and learning and alerting the stakeholders to issuesrequiring discussion and decision.Sustain effective working relationships with the operational and clinicalteams across the Trust.Supporting the Project Manager with the management of the Risks andIssues logsAbility to successfully collaborate with others of different skill sets,backgrounds and levels within and external to the organization insometimes contentious & challenging situations.The post holder will need to be able to communicate effectively with a widerange of people and will need to be able to present information in a varietyof ways to both large groups as well as on a 1:1 basis.At times, the post holder will be required to use persuasion, negotiation andinfluencing skills to ensure the correct outcome is achieved.
Job Title EHR Senior Project Support OfficerRef No RNOH1145The post holder will be required to maintain and build upon internal/externalrelationships, to communicate effectively with key stakeholders. Thisincludes taking responsibility for handling complex, sensitive queries andinformation, in a tactful, diplomatic and empathic manner and adhering tothe organisations standards of customer care.
Job description
Job responsibilities
To communicate effectively to relevant stakeholders.To provide regular project updates, monitor progress against plan, highlightreporting packs, delivery of the project and post project review to theProgramme Board.To provide written reports at agreed periods of time on the measuredsuccess of the Workstreams and their constituent partsTo build effective relationships with internal staff and external partners tofacilitate optimal joint working to create innovative ways to supportdevelopment and implementation of improvement projects andprogrammes.The post holder is required to deal effectively with staff of all levelsthroughout the Trust as and when they encounter on a day-to-day basis. Inaddition, the post holder will deal with the wider healthcare community andexternal organisations such as UCLH and Epic . This will include verbal,written and electronic media.Prepare and present written and oral progress reports setting out progressin relation to the work and learning and alerting the stakeholders to issuesrequiring discussion and decision.Sustain effective working relationships with the operational and clinicalteams across the Trust.Supporting the Project Manager with the management of the Risks andIssues logsAbility to successfully collaborate with others of different skill sets,backgrounds and levels within and external to the organization insometimes contentious & challenging situations.The post holder will need to be able to communicate effectively with a widerange of people and will need to be able to present information in a varietyof ways to both large groups as well as on a 1:1 basis.At times, the post holder will be required to use persuasion, negotiation andinfluencing skills to ensure the correct outcome is achieved.
Job Title EHR Senior Project Support OfficerRef No RNOH1145The post holder will be required to maintain and build upon internal/externalrelationships, to communicate effectively with key stakeholders. Thisincludes taking responsibility for handling complex, sensitive queries andinformation, in a tactful, diplomatic and empathic manner and adhering tothe organisations standards of customer care.
Person Specification
Communication & Relationship Skills
Essential
- Ability to communicate efficiently verbally and in writing
- Ability to work effectively in a team.
- Organisational and administrative skills for managing a highly complex workload.
- Ability to work on own initiative and unsupervised
- Excellent IT skills including Microsoft office (Word, PowerPoint and Excel) and Outlook
- Ability to motivate others.
- Ability to exercise tact and diplomacy
- Can work well with colleagues of all grades and in all roles
- Very good oral and written communications skills
- An effective team worker who pays attention to detail
- Have a thorough understanding and commitment to equality of opportunity and good working relationships
- Can work to tight deadlines and manage complex workload
- Able to remain calm under pressure
Desirable
- Ability to make decisions autonomously, when required, on difficult issues
- Able to explain highly complex technical issues in a way that non-technical IT people may understand
- Demonstrated ability of presentation skills
Knowledge, Training & Experience
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Experience of working in a complex, multidisciplinary environment
- Experience of working to tight deadlines and managing own time
- Significant experience of successfully operating in a politically sensitive environment.
- Experience in monitoring progress against agreed timescales to proactively obtain results, and in ensuring risks and issues are identified, reported effectively and countermeasures are in place
- Experience of drafting briefing papers and correspondence at executive/board level.
- Experience of working on digital and/or transformation projects.
- Ability to organise and manage working groups
- Experience in providing training on project documentation and processes.
- Experience in project reporting, issue management and escalation.
- Evidence of using innovation/best practise to improve ways of working
Desirable
- Experience of working in public sector or health care
- Experience of working with a wide range of stakeholders both internal and external
- Prince2 Practitioner, MSP or other Programme Management qualification
Analytical & Judgment Skills
Essential
- Ability to understand the requirements of, and work effectively within, a demanding project environment
- Ability to provide and receive highly complex information and disseminate it effectively to individuals who may not have a technical background.
- Identifies and resolves problems in a timely manner through gathering and analysing information skilfully
- Able to autonomously prioritise, organise and manage workload, identifying and addressing matters which require urgent attention, maintaining focus over a period of time
- Confident - able to deal with individuals at all levels and in challenging situations
- Significant experience of successfully operating in a politically sensitive environment.
Desirable
- Understand the complexities around integrating different Clinical applications.
Planning & Organisational Skills
Essential
- Excellent organisational skills including the ability to plan and organise broad range of complex activities
- Ability to use, analyse and interpret complex data and to construct correspondence and reports demonstrating high levels of accuracy and presentation
IT skills
Essential
- Proficiency in standard computer packages such as Microsoft Word, PowerPoint and Excel
Responsibility for Equality, Diversity and Inclusion
Essential
- Demonstrable commitment to anti discriminatory and inclusive behaviours and practices
Responsibility for Policy/Service Development
Essential
- Demonstrate commitment to support the development of the strategy based on feedback from the workforce
Responsibility for financial & physical resources
Essential
- Demonstrate commitment to manage project resources effectively
Responsibility for Research & Development
Essential
- Demonstrate commitment to share learning within and outside of the Trust
Person Specification
Communication & Relationship Skills
Essential
- Ability to communicate efficiently verbally and in writing
- Ability to work effectively in a team.
- Organisational and administrative skills for managing a highly complex workload.
- Ability to work on own initiative and unsupervised
- Excellent IT skills including Microsoft office (Word, PowerPoint and Excel) and Outlook
- Ability to motivate others.
- Ability to exercise tact and diplomacy
- Can work well with colleagues of all grades and in all roles
- Very good oral and written communications skills
- An effective team worker who pays attention to detail
- Have a thorough understanding and commitment to equality of opportunity and good working relationships
- Can work to tight deadlines and manage complex workload
- Able to remain calm under pressure
Desirable
- Ability to make decisions autonomously, when required, on difficult issues
- Able to explain highly complex technical issues in a way that non-technical IT people may understand
- Demonstrated ability of presentation skills
Knowledge, Training & Experience
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Experience of working in a complex, multidisciplinary environment
- Experience of working to tight deadlines and managing own time
- Significant experience of successfully operating in a politically sensitive environment.
- Experience in monitoring progress against agreed timescales to proactively obtain results, and in ensuring risks and issues are identified, reported effectively and countermeasures are in place
- Experience of drafting briefing papers and correspondence at executive/board level.
- Experience of working on digital and/or transformation projects.
- Ability to organise and manage working groups
- Experience in providing training on project documentation and processes.
- Experience in project reporting, issue management and escalation.
- Evidence of using innovation/best practise to improve ways of working
Desirable
- Experience of working in public sector or health care
- Experience of working with a wide range of stakeholders both internal and external
- Prince2 Practitioner, MSP or other Programme Management qualification
Analytical & Judgment Skills
Essential
- Ability to understand the requirements of, and work effectively within, a demanding project environment
- Ability to provide and receive highly complex information and disseminate it effectively to individuals who may not have a technical background.
- Identifies and resolves problems in a timely manner through gathering and analysing information skilfully
- Able to autonomously prioritise, organise and manage workload, identifying and addressing matters which require urgent attention, maintaining focus over a period of time
- Confident - able to deal with individuals at all levels and in challenging situations
- Significant experience of successfully operating in a politically sensitive environment.
Desirable
- Understand the complexities around integrating different Clinical applications.
Planning & Organisational Skills
Essential
- Excellent organisational skills including the ability to plan and organise broad range of complex activities
- Ability to use, analyse and interpret complex data and to construct correspondence and reports demonstrating high levels of accuracy and presentation
IT skills
Essential
- Proficiency in standard computer packages such as Microsoft Word, PowerPoint and Excel
Responsibility for Equality, Diversity and Inclusion
Essential
- Demonstrable commitment to anti discriminatory and inclusive behaviours and practices
Responsibility for Policy/Service Development
Essential
- Demonstrate commitment to support the development of the strategy based on feedback from the workforce
Responsibility for financial & physical resources
Essential
- Demonstrate commitment to manage project resources effectively
Responsibility for Research & Development
Essential
- Demonstrate commitment to share learning within and outside of the Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
