Senior EPR Integration Project Manager

Job responsibilities

Main Duties and Responsibilities

• Responsible for the provision of the highest possible standard of EPR Interface strategy and service provision to support the Trust, providing expert advice and guidance to the Trust on strategies for developing the services to improve patient care and deliver ongoing service improvements.
• Provide subject matter expert (SME) guidance for developing and configuring systems interfacing and integration services at the Trust.
• Take advice from the EPR Integration Architect and system supplier, in order to provide authoritative advice on any technical matters falling within the EPR Interface Managers remit.
• Lead / Assist in the RNOH Integration Strategy as appropriate to include the EPR implementation with UCLH, interfacing of retained RNOH legacy systems and clinical data viewers / archives. r
• Ensure that any transformation projects relating to operational system interface and integration adhere to a strict change control process to minimise any adverse impact to the Trust environment and end users.
• Management of Integration and Interface Analysts where appropriate, ensuring effective management of team tasks and work plans.
• Ensure standard operating procedure documentation is complete, up to date and stored in the appropriate location.
• Scope requirements for service development requests relating to the Trust EPR and associated business cases, completing within the required timescales.
• Provide significant technical input in relation to the development and ongoing maintenance of interfaces between systems.
• Establish policies and procedures for systems interfaces that align to Trust standards and national practice and will ensure that data standards and legislative requirements are incorporated into systems developments.
• Responsible for the provision of support and guidance to members of the wider IM&T / Informatics team on systems interface related issues.
• Lead the EPR Interface team in the provision of advice, guidance and support to the wider EPR team and further Trust-wide queries.
• Provide expert advice which may affect patient care and budget expenditure across the EPR programme.
• Develop strategies and plans both long-term and across the life of the EPR Programme to develop and implement complex new solutions to benefit a wide range of clinical and corporate users across the Trust.
• Support the IT Department, EPR and wider Corporate planning processes, working closely with senior clinicians and leaders throughout the Trust.
• Ensure Integration SLAs are met including problem resolution of high priority interfacing errors / concerns.
• Working with our supplier, the EPR programme team and BAU colleagues, identify new opportunities for developing and refining the integration platform at the Trust.
• Responsible for research and information gathering from internal and external sources to inform the development of the Interface Strategy and wider EPR Strategies, including through user groups, external publications and visits to centres of excellence.
• Use judgement to make decisions on the highly complex requirements posed by differing needs, which may have no precedent or where there are conflicting opinions.
• Analyse and interpret highly complex issues as above, using option appraisal and other methodologies to develop solutions.
• Provide training to Trust teams as required on all aspects of Trust interface and integration and operational data platforms.
• Responsible for recruitment of staff into the interface team.
• Liaising with third party suppliers and Trust staff in matters relating to support issues, upgrades, testing and fixes, on occasion requiring negotiation around availability of resources and schedules for implementation.
• Responsible for staff conduct, monitoring of staff performance, annual leave, appraisal and staff development.
• Responsible for assuring the quality of data stored at the Trust and providing expert guidance and advice for continual improvement of data quality standards at the Trust.
• Responsible for communicating any data quality problems encountered to the Trust's Data Quality Team, and for assisting the team with resolution of such problems in their services.
• Responsible for the implementation of the requirements of the Information Governance Toolkit which relate to storage and management of patient information and will act at all times in accordance with the Data Protection Act 2018 and Caldicott Principles.
• Use own initiative to identify where improvements can be made to Trust interface and integration services and discuss proposed changes with the Associate Director of IT and the EPR Solutions Architect.Proactively respond to and resolve conflicts if/when they arise.
• Promote the achievement of Trust and departmental strategic objectives.
• Have a high level of autonomy within the organisational framework and work unsupervised on projects.
• Responsible for managing and prioritising their own workload independently.
• Represent/deputise for the Associate Director of DW and Integration when required.
• Maintain own personal development, through participation in the appraisal and personal development planning framework.
• Exercise own interpretation of policies and how they are implemented.
• Ensure that all duties are carried out to the highest possible standard and in accordance with current quality initiatives within the area of work and the policies represented.
• Have a full understanding of the Trusts complaints procedure/policy and demonstrate the ability of effective complaint resolution.
• The post holder will be required to manage the planning and organisation of own workload. This also includes prioritisation of the teams workload. This will happen daily due to the nature of work and interruptions required to deal with unplanned events.

Resource Management

• Manage resources allocated to the projects.
• Engage with 3rd party suppliers of retained / legacy providers during implementation phases as appropriate.
• Line management responsibility for project support staff and any external contractors as appropriate.

Communication and Key Relationships

• Clear and timely communication with RNOH and UCLH Programme Teams.
• Report to governance committees as appropriate.
• Be responsible for co-ordinating learning from meetings, visits and events
• Prepare and present written and oral progress reports setting out progress in relation to the work and learning and alerting the stakeholders to issues requiring discussion and decision.
• Sustain effective working relationships with the operational and clinical leadership teams across the Trust.
• Ability to confidently work with, negotiate and motivate clinical and operational staff, and/or other senior managers, especially around discussions and conflict
• Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization in sometimes contentious & challenging situations.

Communication & Relationship Skills

Essential

• Excellent interpersonal and leadership skills
• Able to manage and co-ordinate a multi-disciplinary team of project staff.
• Can work well with colleagues of all grades and in all roles
• Very good oral and written communications skills
• An effective team worker who pays attention to detail
• Have a thorough understanding and commitment to equality of opportunity and good working relationships
• Able to remain calm under pressure
• Communication of Issue resolution of Integration errors, adherence to ITIL and/or SIAM standards where appropriate
• Able to explain highly complex technical issues in a way that non-technical IT people may understand

Desirable

• Ability to make decisions autonomously, when required, on difficult issues

Knowledge, Training &Experience

Essential

• Qualified to degree level
• Evidence of CPD o Master's degree level, or equivalent professional qualification
• Demonstrable specialist knowledge of integration standards such as XML, HL7, SOAP, Api's and other healthcare related messaging protocols
• Experience in the implementation of digital services within the NHS
• Experience of Interoperability standards using Health Integration Engines e.g. InterSystems, Ensemble, Mirth etc,
• PRINCE II or Agile Qualified
• Highly developed project management skills with proven record of appropriate use of project management tools
• At least 5 years project management experience within a large organisation
• Carry out detailed research and develop reports on complex solutions for programme management of the EPR programme
• Proven record of delivery of complex, integrated IT systems
• Experience of using presentational tools (e.g. MS PowerPoint)
• Experience of developing and delivering systems training
• Experience of developing IT solutions to organisational processes
• Experience of process mapping to identify and deliver change IT solutions to organisational processes

Desirable

• Experience in manaHands-on experience in SQL and database design using Microsoft SQL Server ging third parties/contractors/suppliers
• Experience of NHS Interoperability standards e.g. UK Core FHIR, OpenEHR, ITK

Analytical & Judgment Skills

Essential

• Ability to demonstrate effective and appropriate use of recognised project methodologies
• Outstanding problem-solving skills and analytical skills, especially understanding processes
• Can work to tight deadlines and manage complex workload
• Be able to plan and organise complex programmes of IT implementation
• Ability to manipulate tools and equipment accurately
• Ability to gather requirements and create technical specifications for integration solutions

Planning & Organisational Skills

Essential

• Excellent interpersonal skills
• Always considers the patient
• Customer focussed.
• Motivated to support organisation excellence.
• Excellent organisational skills including the ability to plan and organise broad range of complex activities
• Self starter
• Comfortable with ambiguity.
• Team worker.
• Ability to work in a team under pressure
• Flexible approach to work.

Desirable

• Level of knowledge of how to manage and set budgets

IT skills

Essential

• Proficiency in standard computer packages such as Microsoft Word, PowerPoint and Excel

Desirable

• Microsoft SQL Server database administration experience

Responsibility for Equality, Diversity and Inclusion

Essential

• Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices

Responsibility for Policy/Service Development

Essential

• Demonstrate commitment to support the development of the strategy based on feedback from the workforce

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).